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Customer Service Manager

Location:
Ridgewood, NY
Posted:
September 17, 2014

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Resume:

Meredith A. Dunbar

* ********** ** ******** ** **210

Cell Phone 504-***-**** *acfzjg@r.postjobfree.com

Candidate: Property Management Position

Lease Up Expertise CAM &NALP Course Marketing Skill Set

Purchasing and Budgeting Tax Credit Maintenance Planning

Vendor Contractor Management Public Relations Expertise

EXPERTISE: Skilled in all aspects of large multi unit property management for Class A and B apartments that

included resident relations, training and supervision of employees, sales/marketing, screening applicants, and

overseeing renovations and maintenance of facilities, contractor coordination, creating effective property

marketing campaigns, budgetary management, safety and security, and increasing revenues and occupancy

rates.

LEADERSHIP: Leadership skills include ability to lead, train, motivate staff, organize office operations,

advanced property management, results oriented work style, prioritizing task to accomplish maximum results,

taking on and accomplishing special projects within budget and deadlines, participating in community events,

and solving problems with innovative solutions, integrity, uncompromising ethics, and loyalty.

Computer Skills:

Microsoft Office (Word, Excel, Power Point, and Email), Property Management Software (MRI,

Yardi, Ops, One Site, RealPage), Programming Languages (Html, Css, Javascript, Jquery,Ajax,

and Ruby on Rails)

PROFESSIONAL EXPERIENCE:

Resident Manager 2013 2014

G&K MANAGEMENT 86 units

Scope of responsibilities included facilitating the efficient operation of both a senior housing section 202

(62&older) and family community by ensuring proper maintenance of apartments, reviewing applications,

supervising staff, resolving resident issues, showing units, bookkeeping, and maintaining a 5 year waiting list

and full occupancy.

Property Manager/Assistant Manager/ Leasing Manager; 2007 to 2012

MULTIFAMILY MANAGEMENT, INC. (MMi) 161 Units / WEST CHASE APTS. 300+

Units/CHENAULT CREEK APTS. 584 Units

Scope of responsibilities have included aggressive rent collection, screening new applicants, resident

relations, ensuring safe premises, providing excellent customer service and management of all aspects of

multi family property including leasing, marketing campaigns, bookkeeping, completing financial statements,

fair housing compliance, and maintaining on call status 24 hours a day.

Marketing Representative (Weekends); 2010 to 2012

1ST CLASS ENTERTAINMENT/CLUB VOILA

Utilized Email, Facebook, Twitter, and social media techniques to reach targeted demographics, including

urban young professionals ages 21 30. Harvested email addresses from website inquires and other sources,

sent out customized email promotional messages and invitations, developed and promoted ticket giveaways,

publicize celebrity appearances, and market venue offerings, including special club sections for birthdays,

parties, and special events.

Concierge/Front Desk; 2009

1201 CANAL CONDOMINIUMS, INC. / PROPERTY ONE

Responsibilities included front desk duties, opening and closing office for clients, answering

phone calls, accepting rental payments, greeting and assisting residents, supporting the property

manager, and ensuring outstanding customer service to luxury condo owners.

VOLUNTEER ACTIVITIES & LEADERSHIP:

Outstanding Community Service Award, MBL USA Organization

Event Organizer & Volunteer Fundraiser, Crimestoppers of Greater New Orleans

Girls Self Esteem/ Girls Power Movement, Guest Speaker, First Priority Management

Skate Against Crime Celebrity Mixer Event, Special Guest Appearance

Friends of Joe Brown Park, December Toy Drive & Oktoberfest Volunteer

Member, Greater St. Stephens Full Baptist Church Congregation

Yearbook Coordinator Volunteer, Life of Christ Christian Academy

Campaign Canvasser, Recruiter and Cold Caller, Mitch Landrieu Mayoral Campaign

EDUCATION:

Professional Continuing Education

APP FACTORY- WEB DEVELOPMENT BOOTCAMP

HTML, CSS, JAVASCRIPT, ANGULAR..JS, NODE.JS, MONGO DB, RUBY ON RAILS, MYSQL,

PHP, AND AJAX

CHICKS CAN CODE

Completed a 6 week course on HTML and CSS

URBAN LEAGUE OF NEW ORLEANS- ENTREPRENEURSHIP BOOT CAMP

Business Organization Structure, Business Plan Writing, Employee Management, Operation for

Success, Understanding Your Customer, Marketing, Financials and Budgeting

CERTIFIED APARTMENT MANAGER (CAM) DESIGNATE

Management for Residential Issues, Fair Housing, Financial Management, Legal Responsibilities,

Apartment Community Analysis, Marketing, Risk Management, Property Maintenance for

Managers, Human Resource Management

NATIONAL APARMTENT LEASING PROFESSIONAL (NALP) COURSES

Success in Leasing, Telephone Presentations, Leasing & Internet, Leasing Demonstrations &

Follow up, Rental Policies & Procedures, Legal Aspects, Community Analysis

APARTMENT ASSOCIATION OF GREATER NEW ORLEANS

Selling & Closing Leasing Workshop

Undergraduate Studies; 2012

DILLARD UNIVERSITY

Major: Business Management

High School Diploma;2005

HERITAGE ACADEMY



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