Tyrone Howard

B.S. Business Administration

Tyrone Howard:1419 Shady LN "407"Bedford TX 76021 214-***-****

Skilled, highly energetic, college student looking to advance my career in

the challenging field of Informational Technologies. I have 4 strong years'

experience and believe in being a team player and leading by example.

Key Skills

5 Years Informational Initiate rewards for improvement

Technologies Employee training

Technical Support Situational Management

Troubleshooting Marketing

Microsoft Office, Excel, Power Sales

Point Human Resources

Basic Computer repair Cost reduction/ Waste control

PCs and Macs Self-Management

Desktop Support

Customer Service

Software upload/download

Computer Security

10 key, barcode, scanner

Experience

May-2014

PC Computer Technician -Round 2-Coppell Tx

Diagnose and repair desktops, laptops and peripheral devices. Perform

installation, diagnosis and repair of all computers. Troubleshoot

computer hardware and softwarE. Take apart and re-assemble computer

systems as required .Resolve network issues as and when required Also

know Microsoft Windows XP, Vista, 7,8 and etc. Assist court users with

PC, server, network and software problems. Package, test, deploy and

update software. Create and maintain desktop images. Perform routine

network and PC installation, troubleshoot, maintain and resolve any

related problems. Proven ability to manage multiple troubleshooting tasks

simultaneously while maintaining the quality of results

May 2013-Jan 2014

Material Handler I - Crane Worldwide - Carrolton, Tx

Loads, unloads, and moves materials within or near plant, yard, or work

site performing any combination of following duties: Reads work order

or follows oral instructions to ascertain materials or containers to be

moved.Opens containers, using steel cutters, crowbar, or other handtools.

Loads and unloads materials onto or from pallets, trays, racks, and shelves

by hand.

November 2009-March 2013

Level 1 Help Desk. -Jams-Rialto, CA

Helped build website for jam as well as took care of all online support

and services such as customer questions and scheduled/confirmed

appointments through online database. Monitor and evaluate current trends

in technology related to desktop and server support. Install, upgrade,

and maintain three categories of workstations (laptop, desktop, and

virtual machines). provide remote support services. Install, configure,

analyze, and debug peripherals such as printers, scanners, barcode

scanners, pointing devices, keyboards, and flash drives. Plans, designs,

and implements the computer network. Troubleshoots and diagnoses hardware

issues. Repairs computers .Tests, installs, and connects a group of

computers in a network

August 2010 - July 2012

Tier 1 Help Desk Technician- Fleming Tech Services, Rialto, CA

Troubleshoot and resolve hardware, software, and network issues. Log and

track calls using a web-based ticketing system. Provide support to end-

users for PCs, servers, mainframes, and web based applications. Operating

Systems, PC & Network Hardware, LANs, Computer Security, Computer Repair

& Troubleshooting. Assembled/disassembled workstations. Password resets.

Application issues. Desktop issues.

Education

Bachelors of Science in Business University of Colorado

2007-2010

Associate of Science Brooks College

2004 - 2006.

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