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Customer Service Manager

Location:
United States
Posted:
September 16, 2014

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Resume:

John W. Hardy

**** ***** **** ****

Ridgeway, VA 24148

Phone: 276-***-****

Alt Phone: 276-***-****

acfzfv@r.postjobfree.com

Objective

To obtain a challenging position in a team environment that will offer the opportunity for growth within the organization.

Employment History

Call Back Assistant/Installer

10/2013 - 01/2014

Elegant Custom Wood Works

Ferrum, VA

* Meet daily with managers and owners to maintain a proper schedule for following day

* Meet with home owner/contractor to view complaints or changes with product

* To fix minor repairs

* Return defect materials to production plant and assure processes to meet clients expectations

* To call managers and have production and call backs properly worked into production

* Maintain client relationship to better referrals down the road

Skilled Electrition

06/2013 - 09/2013

Marathon Electrical

Stuart, VA

* To insure new employees had proper PPE to perform daily activities

* Assess production for safety, quality, and efficiency

* Run conduit and wiring per plan and hospital codes and guide lines

* Maintain safe work area

Tanner Entry

03/2013 - 05/2013

HanesBrand

Woolwine, VA

* Received production schedule

* Mix proper chemicals per SOP

* Machine Operator/Offbearer

Skilled Laborer

05/2011 - 04/2012

Frith Construction

Ridgeway, VA

* Assisted assigned foreman in extraction and construction of residential and commercial projects.

* Wire and stick welding. Equipment Operator: backhoe, bobcat, company vehicles, fuel truck, jackhammer, forklift, and most all hand tools used in construction.

* Used organizational skills to organize field materials at shop, identified materials and placed them in a neat and organized order. Drew out map of facility and labeled areas on map with material placement.

Assistant foreman

03/2008 - 10/2010

Stanley Bowles

Martinsville, VA

* Assistant supervisor in regular and commercial construction.

* Ran assigned crew in a safe manner

* Trained new hires on all phases of construction

* Crane Operator

* Crane rigger used hand signals and radios to communicate with crane operator, and rigged materials for safe and proper move of equipment.

* Assisted in constructing metal buildings, and lay out company's equipment for future installments

* Industrial/Electrical maintenance

Assistant Plant Manager

10/2007 - 03/2008

Nationwide Homes

Cordele, GA

* Assistant supervisor in regular and commercial construction.

* Ran assigned crew in a safe manner

* Trained new hires on all phases of construction

* Crane Operator

* Crane rigger used hand signals and radios to communicate with crane operator, and rigged materials for safe and proper move of equipment.

* Assisted in constructing metal buildings, and lay out company's equipment for future installments

* Industrial/Electrical maintenance

Customer Service Manager (CSM)(Asst. Plant Manager

04/2006 - 06/2007

Shively & Carter Custom Cabinets

Ferrum, VA

* Follow up with home owner to fix minor repairs and maintain client and customer relationships to maintain referrals.

* Assisted in Supervision of Cabinet Room/supervised Finishing Room.

* Maintained samples to insure correct finish was used in any rework issues

* Installed custom hardware

Assistant Plant Manager/Maintence

06/2003 - 04/2006

Nationwide Homes

Martinsville, VA

* Leadership skills consisted of managing and manufacturing plant on a daily basis

* Supervised up to 114 employees

* Pricing houses

* CAD

* House framing carpenter

* Production supervisor

* Safety consultant

* HVAC Experience

* Mechanical/Electrical /Maintenance

* Installed wiring

* Installed carpeting, ceramic tile and all types of flooring

* Cleaned and ensured all commercial flooring, maintained clean and sanitized plant and sometime on site, operated commercial equipment.

* Auto CAD 07 used system to correct engineering mistakes.

Supervisor / Rough End

02/1987 - 06/2003

Natonwide Homes

Martinsville, VA

* Directly supervise and coordinate activities of construction or extraction workers.

* Trained all new hires though out plant

* Maintained labor reports daily.

* Maintained labor efficiently of each trade though out plant, and tool allowance.

* Maintained safe environment throughout plant by holding supervisors and myself to the highest standards company enforced.

* Lean Management trained.

* Quality inspected all phases of construction from foundations to splicing floors, walls, electrical (rough and finish )many types of roofing systems, plumbing (rough and finish) insulating and storm siding including many different wind zones (company maintained most energy efficient home on the market) dry wall, sanding and painted, final finish, close home for transportation.

* Maintained backorder and packing list for each unit to ensure builder are home owner had correct stock in its correct place for shipping.

* Dedicated to company's goals and SOPs.

* Have experience in shpiping and receiving due to fact of close down time

* Managers ran the department.

* Experience in Eiectrical Maintaence

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Patrick Henry Community College

VA

High School Equivalency Diploma

General Coursework

Occupational Licenses & Certificates

Certification Title

Issuing Organization

Completion Date

Forklift License

Nationwide Custom Homes

12/2007

First Aid and Lifesaving Certified

Georgia Tech Medical Institution

11/2007

Coaching to Win

Palm Harbor Homes

03/2001

Stepping Up To Supervision

Palm Harbor Homes

03/1991

Blueprint Reading

Nationwide Custom Homes

06/1989

Honors & Activities

Tested by val spar, was with in .010 of maintaining same amount of spray on each peace of furniture.Tested by Mr.Suratt of a valspar.

Additional Information

* Electrical Experience, Plumbing, Framing, Wood and Metal Construction.

* Scheduled Production

* Maintained written and verbal non conformances

* Lean Management

* Finish Electrical and Plumbing

* Drywall Hanging, Finishing and Taping

* CNC Router Experience

* Stick Welding

* Trouble Shooting all phases (Electrical and Mechanical)

* Maintained Scheduling in Conformance of Labor Dollars

* Supervised to meet company's objective

* Work as team member

* HVAC Experience

* DOT Driver Certificate

References Available on Request



Contact this candidate