Kiyana S Joseph

*** *. ***** ****

Las Vegas, NV 89081

Cell Phone: 702-***-****

Email: acfzfh@r.postjobfree.com

Objective: To obtain a challenging and meaningful position that enables me

to learn new things and to hopefully grow with the company, as well as

allows room for advancement.

Education: National Career Education, Certified Laboratory Technician,

November 2002- October 2003

Cosumnes River College: General Education

Mira Loma High School: High School Diploma- 06/2000

Sacramento City College: Nail & Art Science Technology-05/2011

University of Phoenix: Hospitality Management- Present

Employment

Call Center Representative

Teledirect Call Center: 09/2013-04/2014: Inbound call center

representative. Assisting customers with loan modifications, car loans,tax

audit protection, reservations for seminars, assist with health and life

insurance,. Assist customers place online orders for various products.

After hours contacts for apartment complexes, doctor's offices, ect.

Call Center Representative

GE Financial: June 2012-December 2012: Inbound call center rep, fraud

department, assist customers with identity theft, process credit card

applications. Process in store and major credit card apps, approve

customers, skip tracing, and verify identity with verid program. Maintain

confidential customer information.

Front Desk Supervisor/Front Desk

Best Western Expo Inn: March 2009-April 2014: Heavy phones, guest check

in/ out, night audit, computer systems infinity & Opera, Visual Matrix,

guest relations, process charge backs, follow up on sales leads, offer

discounts for group bookings, train all new hires, reservations, dispatch

shuttle drivers to various locations, cash handling, group sales, book

meeting rooms, credit card balancing, Payroll, weekly schedules, customer

service, front desk duties. Assist with guest relations and fraud charges.

Front Desk Agent/ Night Audit

Holiday Inn/ Rancho Cordova: October 2008- February 2009

Heavy phones, guest check in/ out, night audit, computer systems infinity &

Opera, credit card balancing, reservations, customer service, front desk

duties.

Guest Service Representative

Stockman's Casino Holiday Inn Express: November 2005- March 2007

Heavy inbound phones, night audit, reservation agent, laundry, Opera &

Holidex systems, credit card reconciliation, customer service, guest check

in/ out, maintain confidential customer information, explain all charges on

bill to guests.

Waitress/Server

Fridays: February 2002-November 2005

Take orders from customers for food or beverages, check with customers to

ensure they are enjoying their food, check identification for customers

purchasing drinks, collect payment from customers, serve food or beverage,

give excellent customer services, assisting kitchen with some food prep.

Guest Service Representative

Residence Inn by Marriott: July 2000- September 2002

High Volume phones, guest check in/ out, cash handling, credit card

balancing, night audit, reservations, customer service, front desk duties.

Care Giver/ In home Care

Always Best Care: August 2001-July 2005

Live in/ assist patients with daily activities, prepare meals, transfer to

wheelchair, assist with bath and hygiene ambulation, eating, dressing,

toileting, change catheter, change bath pans, take and record vital signs,

change bed linens, help with sanitation and housekeeping of client home,

provide company and companionship for clients.

Skills

Proficient in Microsoft Word

Typing Skills

Medical Terminology

Phone Etiquette Skills

Dispatch Shuttle/ Airport

Customer Service Oriented

People Skill

Computer Literate

Proficient in Excel

Open Communication Skills

Cash Handling

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