MENDISA CARLESS

** *********** *****

Brampton ON, L7A 3X2

acfzdt@r.postjobfree.com

905-***-****

Objective:

Seeking full time employment in the area of customer service, reception and

general office administration.

Summary of Qualifications:

. Effective Communicator

. Team Player

. Adaptable

. Languages: English and Working knowledge of French

. Punctual and Responsible

. Display Professional Attitude and Appearance in Workplace

Education:

Carleton University, Ottawa ON

September 2012-2014

Honours B.A Sociology (on-hold)

Cardinal Leger Catholic SS, Brampton ON

September 2007- June 2011

Received Ontario secondary school diploma

Received Extended French Certificate

Professional Experience:

Robert Half Canada Inc., Mississauga ON

July 2013- July 2013 (Temp)

Data Entry Position

. Responsible for entering all candidates information into MicroJ system

. Responsible for entering and completing data reports in Excel along

with sorting and filing

. Upheld confidentiality of service users

. Assisted staff members with any additional work around the office

Avis Budget Group, Toronto ON

November 2011- August 2012

Distribution Agent (Customer Service)

. Responsible for Roadside Safety calls which involved resolving

automobile breakdowns, accidents, auto seizures due to stunt driving,

liaising with collision centres, police officers, etc.

. Utilized company developed strategies to successfully resolve customer

complaints and inquiries

. Received calls from Avis/Budget depots to resolve reservation system

issues and changes

. Responsible for entering and completing data reports in Excel along

with sorting and filing

. Maintained a high level of customer service experience and

satisfaction during peak season

. Retained knowledge of product offers, daily specials and company

policy

Contact this candidate