Tamara Thompson

Cell: 216-***-****

acfzdc@r.postjobfree.com

Objective

Contribute as Team Player or Individual performing daily task or product

production.

Provide customer service. Create a meaningful career.

Career Overview

Supervisor /Keyholder. Production Manager. Dedicated Reliable Customer

Service, Team player.

Multi-task and Deadline oriented.

Motivated to maintain customer service satisfaction in order to contribute to

company success.

Operated various machines, maintained equipment service and trained employees.

Maintain on going communications with customers, vendors and staff (multiple

shifts) project status.

Core Strengths

1 Supervisor / Keyholder: assign and instruct

Employees with daily tasks and observe

work flow. Maintain customer orders during all

stages of development along with delivery.

Coordinate shipping & receiving.

2 Opening/closing procedures self starter,

dependable, responsible.

3 Time Management: maintain work flow

in order to complete and deliver

service / products to meet client

deadlines and turn around requests.

Arrange pick-up of customer projects

and provided materials.

4 Visual merchandising proficiency,

quality check products to reassure

customer satisfaction.

5 Adaptive team player, Prioritize and

maintain work flow in order to meet

customer requests and deadlines.

Multi task in order to

complete project or customer orders.

6 Telephone/email, fax customer service:

Active listening and speaking skills in

order to fulfill inquiries /orders or

maintain information or concerns with

customers or vendors.

7 Inventory control: maintain items

or products for office and production

including shipping materials.

Maintain customer provided materials

for up coming projects.

8 Assembly of Fulfillment Orders, including collation,

insertion, organization of materials in order to create packets.

Deliver finished packets, Local or Fedex, UPS and USPS.

Accomplishments

Creative problem solving: correct or address daily problems including

calling service technicians or instruct or train employees with proper

maintenance in order to prevent future machine problems or break downs.

Oral and written communication skills: maintain information with associates

and vendors as to job/product status in order to complete deadlines.

Coordination: view product production and work with employees in order to

produce and arrange delivery or customer pick-up of products in a timely fashion daily.

Quality control: view products in order to maintain quality and packaging

expectations. During production and before delivery.

Time Management: Scheduling drivers with daily pick-ups and product deliveries or

supply

order pick up, either by phone or text messaging. Direct production scheduling

between first

and second shift in order to turn around client orders.

Customer Service

8 Greet customers upon entrance and handled retail cash and credit

transactions.

9 Assisted customers over the phone/email and fax regarding sales,

store operations, capabilities, produced product and orders.

Database Maintenance

10 Managing company database, modified customer work order

information, in order to maintain an on going department and

employee work flow.

Outside Vendor

1 Maintained out sourced projects in order to provided special customer

requirements.

2 Arranged for machine maintenance and service. Ordered parts /

equipment.

3 Order company supplies and maintain inventory.

Machines: set-up and operation

Basic Computer, Telephone / Fax

Cash register, Credit card reader (POS)

Fedex and UPS Domestic and International package shipments

Pitney Bowes Metering of Large Volume Mailings

High Volume Industry copiers: Kodak, Canon, Konica, Bizhub

Hydraulic Multi Spindle Drill: Challenge, Nygren Dahly, Rosback

Hydraulic Paper Cutters & manual Guillotine cutters: Titan 200

Laminators: Ledco 25” roll and pouch, also trimmers and corner cutter

Folder: MBO multiple tray folder - right angle and table top.

Collator: Duplo sustem 20 bin Collator / Bookletmaking System

Die cut punch machines: Docu-punch and manual die punch machines

Tape Bind – fastback binding

Binding machines: Coil, GBC, Velo and Double wire-o

Shrink Wrap – Heatseal tunnel conveyer

Bostitch Model A: Single head loop stitch wire pedal saddle stitcher

Padding- glue pads

Hand collate products in order to create customer packets

Obtained STNA License,

Adult First Aid, AED and CPR Certified

96 hours of STNA Training

24 hours of on hands Clinical experience

Personal

Unemployed after 20 years as a Supervisor for a High Volume Print / Copy center.

I find myself lost and searching. Looking to fit in and desperately in need

of employment to maintain lifes necessities. Hoping to find new place to feel wanted.

Married for over 30 years, now separeted. I have two grown children in thier mid-30's.

Love my three grandchildren. I am a very concision minded worker. I do care what

people think

and how they feel. Like to make friends. Love multiple tasks in order to keep busy.

I like to think many steps ahead in order to be prepared and help make my tasks

and others easier. Looking for a new career that will be rewarding and continue

to help me grow as a caring person. I love being needed and helpful.

Work Experience

Feb 1993 - Jan 2013 Copy King Inc - Supervisor / Production Manager

Cleveland, Ohio

Jan 1993 - Oct 1993 Pisa Pizza - Manager / Cook

Cleveland, Ohio

July 1986 - Jun 1987 Pisa Pizza - Manager / Cook

Cleveland, Ohio

Jun 1986 - Oct 1986 Living Well Lady - Fitness Center - Instructor, Sale calls

Cleveland, Ohio

Nov 1978 - May 1982 Joseph & Feiss - Seamstress

Cleveland, Ohio

Sept 1978 - Jan 1979 Zayres Dept Store - Seasonal Cashier

Cleveland, Ohio

Educational Background

Mar 2013

American Red Cross

Cleveland, Ohio

State Tested Nursing Assistant Program

License

96 hours of STNA Training

24 hours of on hands Clinical experience

Adult First Aid, AED and CPR Certified

Certificate

1996 Max Hayes

Cleveland, Ohio

GED High School Diploma

Diploma

References upon request

Contact this candidate