Janet Richardson

I am amazing at customer service sales and service. I have customers that remember

me if they see me in public. I believe that with hard work and dedication and honesty

and loyalty, you can provide great customer service. I would enjoy working for First

Citizens bank because they are founded in great customer service as well. “Treat others

as you would want to be treated”, that is true for anything, even business, remember we

are the customer.

WORK EXPERIENCE

Customer Service Specialist

A1-Termite and Pest Control

August 2014 – Current

I handle the accounts of the office and take payments and set up schedules for the

technician’s in the business.

Team Manager/Sales Mentor/Trusted Advisor

April 2010 – April 2014

Convergys Hickory, NC

Responsible for coaching and motivating the members of my team to be as efficient and

effective as possible. I also lead by example in everything I do on and off the clock to

set a positive image for what a leader should be.

Management, sales experience, customer care, problem solving and resolution,

Assistant Manager

April, 2003-May, 2008

Belk, Lenoir, NC

Retail Sales

Deligation of my work force to create and maintain a quality retail environment. Use of

my customer service skills to create a friendly and welcoming environment. Tracking

and documenting sales. Maintaining loss prevention. Creating plans for cost efficiency,

motivation of the employees, and being a positive role model for employees.

EDUCATION

SEPT 2009

CCCTI&TI; HUDSON, NC

I have completed my GED and received my high school equivalency diploma.

High School or equivalent

SKILLS

Customer Service Expert

Managment Expert

Sales Expert

CAREER HIGHLIGHTS

Successful sales record and ACE Rep SAT statistics both as an agent and as a Team

Leader at my current job . A positive role model for my peers both with attendance and

reliability as well as having vast knowledge of AT&T Mobility and willingness to

recommend. One goal that I place above many others is that I have earned the respect

of my peers and, in turn, have much respect for them as well.

REFERENCES

Monica Travis

Team Manager, Convergys

828/640/5108

Professional

Lisa Wallis

Agent at Global Logistics

704/530/5030

Professional

CINDY ICARD

TEAM SPECIALIST, FISERV HICKORY

828/396/3685

Professional

PERSONAL

ALEX FRICK

EDITOR, HICKORY DAILY RECORD

828/234/2666

PERSONAL

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