Cody B Mize

**** ******* **** **. ******, AR **756

Home: 479-***-****- acfzcm@r.postjobfree.com

Career Overview

● Relia

ble

cust

omer

servi

ce

repr

esen

tativ

e

with

a

prov

en

track

recor

d in

dem

andi

ng

sale

s

and

acco

unt

man

age

ment

envir

onm

ents.

Core Strengths

MS Excel, MS Word, MS Outlook, Remedy, Management, Active listening, Client relations,

● ●

Internet Explorer and 40-50 WPM Computer proficiency, Creative problem solving,

Critical thinking, Customer service and sales

experience

Accomplishments

Customer

Relations:

●

E

a

r

n

e

d

h

i

g

h

e

s

t

m

a

r

k

s

f

o

r

c

u

s

t

o

m

e

r

s

a

t

i

s

f

a

c

t

i

o

n,

c

o

m

p

a

n

y

-

w

i

d

e

.

C

u

s

t

o

m

e

r

S

e

r

v

i

c

e

● Consisten

tly

received

positive

feedback

from

customers

and

created

repeat

business

by

developin

g long-

term

relationshi

ps with

customers

.

Financial

● Compiled

inventory

lists and

worked with

vendors for

product

pricing and

special

orders.

● Handled

high

volume

sales with

cash,

credit and

gift card

transaction

s,

balancing

cash draw

at end of

shift with

100%

accuracy

rate.

Sales

Consistently

●

generated

additional

revenue through

skilled sales

techniques.

Educational

Background

Stratford University

2009

United States

Criminal Justice

Bachlors Degree

Work Experience

Account Manager

April 2014-present

USA Truck

• Exceed

customer

on-time

pick-up

and

delivery

expectation

s; proactive

analysis to

prevent

service

failures

• Consistent

and

professiona

l

communica

tions;

effective,

prompt and

courteous

communica

tions with

respect to

difficult

situations,

relaying

service

failures,

• Productive

carrier

relationshi

p

developme

nt, AP

Discrepanc

y

resolution,

cover

loads,

handling

and

manageme

nt of

difficult

situations,

etc.

• Ensure

appropriat

e use of

internal

high-

service,

fair and

cost

competitive

brokerage

services

• Detention

manageme

nt,

research/re

solving

invoice

discrepanci

es,

benchmark

rate

achievemen

t,

automation

objectives,

expedite

decisions

and cost,

etc.

• Monitor

Shipment

Status

• Add/Updat

e order

comments

• Communic

ate service

issues to

customer

or

manageme

nt

• Manually

enter

shipment

orders

• Enter

shipment

status

informatio

n (check

calls,

loaded

calls,

unloaded

calls,

reference

number

informatio

n)

• Monitor

EDI

transaction

s and

process

errors

Transportation

Coordinator

October 2012- April

2014

Transplace

• Exceed

customer

on-time

pick-up

and

delivery

expectation

s; proactive

analysis to

prevent

service

failures

• Consistent

and

professiona

l

communica

tions;

effective,

prompt and

courteous

communica

tions with

respect to

difficult

situations,

relaying

service

failures,

• Productive

carrier

relationshi

p

developme

nt, AP

Discrepanc

y

resolution,

cover

loads,

handling

and

manageme

nt of

difficult

situations,

etc.

• Ensure

appropriat

e use of

internal

high-

service,

fair and

cost

competitive

brokerage

services

• Detention

manageme

nt,

research/re

solving

invoice

discrepanci

es,

benchmark

rate

achievemen

t,

automation

objectives,

expedite

decisions

and cost,

etc.

• Monitor

Shipment

Status

• Add/Updat

e order

comments

• Communic

ate service

issues to

customer

or

manageme

nt

• Manually

enter

shipment

orders

• Enter

shipment

status

informatio

n (check

calls,

loaded

calls,

unloaded

calls,

reference

number

informatio

n)

• Monitor

EDI

transaction

s and

process

errors

Customer Service

Representative

July 2012- October

2012

Cabelas – Rogers, AR

Answered

●

questions

regarding

store and

products,

while

maintainin

g

knowledge

of current

sales and

store

promotions

● Maintained

up-to-date

knowledge of store

policies regarding

payments, returns

and exchanges.

● Guaranteed

positive customer

experiences and

resolved all

customer

complaints

● Developed

reputation as an

efficient service

provider with high

levels of accuracy.

Ensured

superior

custome

r

experien

ce by

addressi

ng

custome

r

concerns,

demonst

rating

empathy,

and

resolvin

g

problem

s on the

spot.

Customer Service

Representative

February 2012-

July 2012

Lowes –

Bentonville, AR

● Answered

questions

regarding

store and

products,

while

maintaini

ng

knowledg

e of

current

sales and

store

promotion

s.

● Maintained

up-to-date

knowledge

of store

policies

regarding

payments,

returns and

exchanges.

● Guaranteed

positive

customer

experiences

and resolved

all customer

complaints.

● Developed

reputation

as an

efficient

service

provider

with high

levels of

accuracy

Back shop

Supervisor

August 2011- January

2012

Sears Auto Center-

Fayetteville, AR

● Answered

questions

regarding

store and

products,

while

maintaini

ng

knowledg

e of

current

sales and

store

promotion

s.

● Maintained

up-to-date

knowledge

of store

policies

regarding

payments,

returns and

exchanges.

● Guaranteed

positive

customer

experiences

and resolved

all customer

complaints.

● Developed

reputation

as an

efficient

service

provider

with high

levels of

accuracy

● Compiled

daily and

weekly

monetary

reports.

● Trained new

employees

by providing

knowledge

of specific

store tasks

and policies.

Shift Manager

August 2010 to

May 2011

Pilot Travel Center –

Springdale, AR

● Answered

questions

regarding

store and

products,

while

maintaini

ng

knowledg

e of

current

sales and

store

promotion

s.

● Maintained

up-to-date

knowledge

of store

policies

regarding

payments,

returns and

exchanges.

● Guaranteed

positive

customer

experiences

and resolved

all customer

complaints.

● Developed

reputation

as an

efficient

service

provider

with high

levels of

accuracy

● Compiled

daily and

weekly

monetary

reports.

● Trained new

employees

by providing

knowledge

of specific

store tasks

and policies.

Customer Service

Manager

February 2008 to

August 2010

Interactive Response

Technologies – Ada,

OK

● provided

customer

service for an

average of 60

calls per day,

answering

customer

inquiries,

solving

problems

and

providing

new product

information.

● Investigated

and resolved

customer

inquiries

and

complaints

in a timely

and

empathetic

manner.

● Built long-

term

customer

relationships

and advised

customers

on

purchases

and

promotions.

● Resolved

product

issues and

shared

benefits of

new

technology

● Ensured

superior

custome

r

experien

ce by

addressi

ng

custome

r

concerns,

demonst

rating

empathy,

and

resolvin

g

problem

s on the

spot.

● Trained new

employees

by providing

knowledge

of specific

company

policies and

procedures.

13B Cannon Crew

Member

January 2006 to

August 2010

United States

Army National

Guard

● Specialized

in weapons

operations with

the M106A6

Paladin.

●

● Loading and

firing the

weapon at

enemy targets.

Learning and

performing all

military training

operations.

Sales Associate

April 2004 to

January 2006

Bentonville Honda

Power sports –

Bentonville, AR

● Maintained

positive

attitude to

make

customer's

shopping

experiences

memorable

and

pleasant.

● Built long-

term

customer

relationships

and advised

customers

on

purchases

and

promotions.

● Answered

questions

regarding

store and

products,

while

maintaining

knowledge

of current

sales and

store

promotions.

Contact this candidate