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Customer Service Representative

Location:
Palm Harbor, FL
Posted:
September 16, 2014

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Resume:

LINDSEY MCVEY

**** ******* **** **. *****: 561-***-****

Email: acfzbb@r.postjobfree.com

Palm Harbor, Fl. 34683

Seeking a position as a Recruiter for the Mission Search Corporation. With this position I intend

to use my knowledge of customer service/quality management, clerical exposure (Microsoft

Programs), and educational experiences to shape myself professionally into a productive member

of your organization.

AREAS OF EXPERTISE

• International Relations, Public Administration, Emergency Management

• Collaborative Teamwork and Leadership (oversaw up to 15 employees at once)

• Computers- Microsoft Excel, Office, and PowerPoint

• Food, Alcohol, Health, and Safety Procedures

• Competitive- Constantly seeking advancement and improvement

• Time Management and Multitasking Skills

• Spanish and Arabic language knowledge

• Customer Service- Managing complaints and Independent Conflict Resolution

EDUCATION

BACHELOR OF SCIENCE IN INTERNATIONAL AFFAIRS, FLORIDA STATE

UNIVERSITY, TALLAHASSEE, FL

Graduation Date- December 14, 2012

Minor in Public Administration and Modern Languages (Arabic and Spanish)

Exposure to: Planning and Public Policy, International and Homeland Govt.

Public Administration, and Computer Programs (Microsoft Office,

Word, etc.).

AWARDS:

Emergency Management Certificate (Course work of Risk Assessments,

Planning, Preparedness, and Recovery; Homeland Security Exposure; 12 credit

hours)

Sigma Alpha Lambda- National Honors and Leadership Organization

Phi Sigma Theta- National Honors Organization

Dean’s List- Florida State University

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE/SHIFTLEADER, Miller’s Ale

House, Tallahassee, FL

February 2011- July 2014, Contact: Kevin Adams, General Manager 850-***-****

As an employee at Miller’s Ale House, my responsibilities included interacting with guests to

ensure a positive dining and bar experience. This position provided me with essential experience

in communications, sales, customer service and working with people of diverse backgrounds and

cultures. I was required to independently anticipate customer needs and “upsell” selected brands.

I was promoted twice while I held this position (shift leader and then bartender) due to my close

involvement with management. As a shift leader I was responsible for checking behind fellow

employees to ensure quality of work performed. I was also employee of the year in 2012. In

addition to being employed here, as required in my course work, I developed a Comprehensive

Emergency Management Plan for this facility.

INTERN, Florida Capitol, David Kerner

February 2013

As an intern under Mr. Kerner, I gained firsthand experience in the inner workings of local

government and explored the clerical work required of his office. I was left to work

independently which required me to set work priorities and to report to my supervisor. Also, I

utilized my computer skills to accomplish a multitude of tasks and reached out to other local

governments to increase legislation awareness.

PERSONAL REFERENCES

KEVIN ADAMS

General Manager, Miller’s Ale House of Tallahassee

722 Apalachee Parkway, Tallahassee, FL 32301

acfzbb@r.postjobfree.com

904-***-****



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