Lillian Castro

**** *. ******* **

Tucson, AZ ***06

520-***-****

SUMMARY OF QUALIFICATION

• Possess excellent communication and inter-personal skills

• Hard worker, follows instructions easily (written and oral) work well under pressure.

• Get along well with employers and coworkers

• Versatile and multi-skilled person

• Proven ability to gain customer’s confidence and trust

• Bilingual in Spanish

• Able to type 90wpm

PROFESSIONAL EXPERIENCE

CASE MANAGER (intensive needs La Frontera Arizona 2005-2006

• Ability to manage caseload’s between 25 to 160 clients

• Facilitated anger management group to help children utilize coping skills more effectively

• Provided anger management to children of ages 9-12 and 6-18

• Coordinated and facilitated Child and Family Team meetings to review and assess ongoing needs of client and family.

• Coordinated appropriate services to meet the needs of client and family including referring client to therapy services. Also providing direct services including; counseling clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment or physical abuse.

• Monitor, assess and record client progress with respect to treatment goals.

• Collaborate with counselors, physicians and nurses to coordinate treatment while drawing on social work experience and patient needs.

• Educating family members to assist them in understanding, managing and supporting the client.

• Increase social work knowledge by reviewing current literature, conducting social research by attending, training workshops or classes

CASE MANAGER La Frontera Arizona 2006-2010

• Ability to manage caseload’s between 25 to 160 clients

• Facilitated cases every 6 month to update client’s

• Provided interpretation services during psychiatric appointments

• Modify treatment plans according to changes in client status.

• Building rapport with families and considering their cultural and ethnic backgrounds.

FAMILY SUPPORT PARTNER La Frontera Arizona 2010-2012

• Promote and protect the health, safety, and emotional wellbeing of children and families by assisting, supporting and educating them to prevent illness and avoid unsafe activities.

• Provide mentoring, life and social skill building to children and their families in their home and in community-based settings.

• Provide psychosocial rehabilitation living skills training in children-s homes or community-based settings.

• Provide respite for families and assist with living skills in the home community-based settings.

• Consistently addressed challenging behaviors proactively, respectfully and by avoiding the use of aversive or deprivation intervention techniques in family-centered, strengths-based

PREVENTION SPECIALIST La Frontera Arizona 2012- present

• Participate in case conferences or staff meetings

• Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.

• Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information.

• Provided counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.

REFERENCES UPON REQUEST

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