Tarnia Prater

San Diego, CA. 619-***-****

acfz4h@r.postjobfree.com

Summary

Call Center Sales Manager with extensive experience in sales leadership.

Proven track record of developing strong teams that meet and exceed

ambitious quotas and company key metrics through talent development,

coaching and training, performance management, and clear objective and goal

setting.

Professional Experience

Jenny Craig, Carlsbad, CA 2000 - 2014

Sales Market Director/Supervisor 2013 - 2014

Responsible for the business activity, strategic direction and

profitability of the sales team including staffing, training and achieving

company revenue and profitability expectations.

. Developed a client centric, skill based sales team that increased

unique new sales conversion by 6.5% Y/Y and increased percentage of

premium memberships by 2.6%.

. Set aggressive daily, weekly, monthly revenue and conversion goals to

meet company quotas using a variety of reporting systems including

reports for profit and phone reports.

. Developed and increased employee skill level through facilitation of

monthly leadership meetings, sales and consulting team staff

meetings, including training on motivational interviewing techniques,

one on one coaching, and the writing and delivery of Performance

Evaluations (PE's), resulting in increased sales and client

retention.

. Increased team productivity by identifying areas of opportunity to

capitalize on available time with outbound calling and established

clear expectations.

. Provided effective coaching to improve outbound sales techniques which

resulted in an increase of outbound calls and revenue.

. Improved staffing level and effectiveness of new hire process

resulting in increased retention of employee's hired and an increase

in answer rates of 6.2% Y/Y.

. Led teams through system, product and marketing changes by effectively

training agents on new initiatives and systems resulting in

maintaining productivity, sales goals and service level to clients.

. Worked across channels with strategic partners in Marketing, Training,

Creative Services, and Information Systems, in order to deliver an

excellent client experience.

Area Sales Marketing Director 2011 - 2013

Assisted the Sales Manager with the business activity and revenue goals

through directing daily activities of the sales team.

. Supervised and oversaw a sales team of 15 direct reports that achieved

sales goals through providing excellent service to clients.

. Provided ongoing development, coaching, monitoring, and timely

feedback resulting in increased skill level and a team that was 6 %

above the floor average in productivity per hour for the year.

. Trained, coached and supported onboarding of New Hire classes

including transition to sales floor.

. Delivered PE's and conducted focus meetings that were results and PE's

that recognized success and areas of opportunities resulting in an

increase in skill set and achievement of individual agent quotas.

Floor Supervisor/Coach, Carlsbad and Brighton UK 2009 - 2010

Responsible for leading a sales and consulting team for the launch of Jenny

Craig UK.

. Successfully led a Carlsbad based overnight sales and consulting team

during the test launch of Jenny Craig UK.

. Generated sales revenue through inbound and outbound calls and modeled

sales script, price quote and overcoming objections for the sales

team.

. Generated daily and weekly state of the business reports for

management.

. Relocated to Brighton UK for the live launch and trained and developed

a team of new recruits to deliver the program in a professional manner

with a high level of program knowledge.

. Supported UK team with performance by, monitoring and feedback,

coaching, use of systems, staff meetings and assisting in hiring and

staffing.

. Awarded Nestle Framework Four Leadership Award for contribution to the

launch of Jenny Craig UK.

Program Director 2000 - 2009

Responsible for sales, client support in a fast paced sales environment.

. Top sales agent successfully enrolling clients utilizing motivational

interviewing and product knowledge - consistently recognized through

All Star Status for deposit, productivity and conversion.

. Chosen for special assignment to oversee the web lead and out bound

appointment business including distribution of leads and reporting of

results to management.

Education

BA History, UCSD - San Diego, CA

Paralegal Certificate, USD - San Diego, CA

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