KRISTA SIMPSON

Advanced French Secret Security Clearance

*** *** **** **. 613-***-**** (c)

Carleton Place, ON K7C 3P2 acfz1z@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Experienced customer service representative. Team-oriented professional with a strong, self-directed

work ethic along with effective time management and communication skills. Thriving in dynamic, fast-

paced environments & always performing with initiative and enthusiasm.

PROFESSIONAL HISTORY

Project Mgmt & Marketing Coordinator, Fidus Systems Inc., Ottawa ON 2013-present

Server/Bartender, Old Mill Ashton Brew Pub, Ashton ON 2011-present

Office & Marketing Coordinator, Fidus Systems Inc., Ottawa ON 2012-2013

Office Administrator, Fidus Systems Inc., Ottawa ON 2011- 2012

Manager, Don Cherry’s Sports Bar and Grill, Kanata ON 2009 – 2011

Server/ Bartender, The Barley Mow, Almonte ON 2008 - 2010

Manager, Cedar Hill Farm, Pakenham ON (seasonal) 1999 - 2010

Consultant: International Round Table, UNB, Fredericton NB (contract) 2009

Board Member: UNB Leadership Committee, UNB, Fredericton NB (contract) 2006-2007

President: Joy Kidd House, UNB, Fredericton NB (contract) 2006 - 2007

Director Orientation Committee, UNB, Fredericton NB (contract) 2006

RELATED EXPERIENCE

Project Management

Manage and co-ordinate multiple projects simultaneously

Act as a single point of contact between the client and Fidus

Ensure project deliverables and activities are completed on time and within budget

Project & team management composed of remote, multicultural, multi-lingual teams

Managing of complex projects with multiple inter-project dependencies across multiple disciplines

Prepare detailed project work packages, schedules, cost estimates & resource requirements

Project administration: hosting meetings, generating minutes, actions items & status reports

Review invoices prior to delivery to customer

Administering time-tracking database and training new staff in its use

Collaborate with Business Management & Engineering to understand and communicate ongoing

business requirements and expectations

Estimate management

Prepare & present metrics: operations, project, ISO Quality standards

Resource management: forecast available resources & recruitment

Preparation of purchase requisitions, quotes and payments

Document and communicate key project management details (e.g. scope, schedule, issue, risk,

quality, communication and financial) to other areas as required

Ensure internal and external customers receive timely and accurate project information and status

updates

Identify, share and undertake improvements to the team’s project management processes and

methodologies

Communicate and collaborate with internal team members, end users, other departments,

customers and/or vendors as required

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KRISTA SIMPSON

Advanced French Secret Security Clearance

838 9th Line Rd. 613-***-**** (c)

Carleton Place, ON K7C 3P2 acfz1z@r.postjobfree.com

Marketing/Communications

University leadership: Director of orientation committee, President of residence house,

International Study Abroad Scholar, International Round Table Consultant

Publisher of 2013 Engineering Annual Report

Exceptional writing, editing and proofreading skills

Exhibitor at international engineering tradeshows

Excellent presentation skills (presented to an audience of 400+)

Events Coordinator: tradeshows, all-staffs, awards ceremonies, recruitment events, public lectures,

social events & client meetings logistics, theme, vendor selection, transportation, set-up/clean-up

Developing launch strategies & brand identity in global competitive markets

Promotion of marketing materials across a full range of communication channels

Developing core product and solution value propositions – key messages, target audience,

technical and business value proposition to align with company/brand vision and values

Manage annual calendar of events & marketing budget

Build and maintain effective relationships with agencies, partners, and suppliers to develop

successful campaigns, brand positioning, media copy platforms, and event strategies

External communications: editor for publication materials (print, web, social media)

Production of customer facing materials: brochures, signage, promotional videos, photographs,

clothing, usb sticks, business cards, newsletters, corporate presentations, corporate templates

Provide executive level support to Senior Management Team, Board of Directors

Computer Skills/Programs

Word Press, Constant Contact, Visio, Adobe Illustrator, Adobe InDesign,, Photoshop CS6,

Photoshop Pro, MS Office Picture, LinkedIn, Twitter, QuickBooks, Sales Force, Zoho,

Replicon, MS Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, MS Project HTML,

Windows, WordPerfect, E-calendars, E-Wallet, Dropbox, Entra Pass

EDUCATION & CERTIFICATION

Invest Ottawa, 2014

Writing an Effective Business Plan

Invest Ottawa, 2014

Market Research Methods & Resources

Invest Ottawa, 2014

Networking & Social Media for Business

Invest Ottawa, 2014

Time Management Strategies

Emond Harnden LLP, 2014

Canada’s New Anti-Spam Legislation (CASL)

OCC & US Dep’t of Commerce 2014

Cross-Border Business Travel (CAN & USA)

St. John Ambulance, 2012

Standard First Aid Level C CPR + AED

ISO Cert. Quality Management Training Fidus Systems Inc. 2012

JHSC Training OSSA, 2012

JHSC Certification Level II

OCRI, 2012

QuickBooks Training

Ministry of Economic Dev’t & Trade, 2011

Exporting: US Customs Training

*French Certificate (Graduated with Honours) Algonquin College, 2010

*Bachelor of Arts (Law in Society, Graduated with Honours) UNB, 2009

The Hague University, 2008

*Humanities/ Political Science (Intercultural Communications)

University of Chicoutimi, 2007

*Advanced Oral French Certificate (Graduated with Honours)

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KRISTA SIMPSON

Advanced French Secret Security Clearance

838 9th Line Rd. 613-***-**** (c)

Carleton Place, ON K7C 3P2 acfz1z@r.postjobfree.com

AWARDS-DISTINCTIONS

Honour Roll-Advanced French Algonquin College, 2010

Honour Roll- BA. Law in Society University of New Brunswick, 2009

University of New Brunswick, 2009

Academic Excellence Award

Scotiabank, 2008

International Study Abroad Scholarship

University of New Brunswick, 2007

Excellence in Student Leadership

University of New Brunswick, 2007

Unsung Heroes Award

References available upon request

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