Katrina Hilliard

Dedicated Customer Service Representative motivated to maintain customer service

satisfaction and contribute to company success

***** ******** **** **** - **** Worth, TX 76140

acfz11@r.postjobfree.com - 817-***-****

WORK EXPERIENCE

Caseworker(Medical Records Retrieval )

Examination Management Services - Fort Worth, TX - October 2013 to Present

-Building relationships with medical locations to ensure that record requests are fulfilled timely. This will include

working with copy services.

-Manage caseload using priorities set by supervisor.

-Contacting medical locations to verify record availability, receipt of request and negotiate fees, and negotiate

the retrieval process.

-Resolving problems by: clarifying issues; researching and exploring answers and alternative solutions;

implementing solutions; escalating unresolved problems.

-Communicate with supervisor regarding at risk retrievals

Office Administrator

AutoNation - Fort Worth, TX - February 2012 to October 2013

-Inspect every service repair order and/or parts invoice completion and accuracy.

-Calculate the taxes to be charged on the categories of goods or services taxed in the local area

-Answer service department telephone, transfer calls to people requested or best suited to take the calls, and

take written messages when personnel are not available

-File repair orders as directed by the service manager

-Deliver to the accounting department all repair orders and parts invoices closed the business day

Cashier/Customer Service

Loves Travel Stop - Fort Worth, TX - July 2011 to February 2012

-Operate all assigned equipment safely and efficiently

-Complete all other store task and activities assigned by my store manager

- Make and maintain deli products in accordance with health regulations and company standards

- Complete required paperwork accurately and timely per company standards

-Demonstrate and promote team work

Hostess

Applebee's Bar and Grill - Burleson, TX - April 2006 to June 2011

-Open door for guest arriving and departing

-Accommodate and special needs of guest

-Manage the Wait List when the restaurant is full

-Maintain a clean and organized work area and complete cleaning as assigned

EDUCATION

AS in Medical Administrative Assistant

Westwood College - Fort Worth, TX

2013 to 2015

Crowley High School - Crowley, TX

August 2005 to June 2009

SKILLS

Strong Organizational Skills, Active Listening Skills, Sharp problem solver, Seasoned in conflict resolution

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