Robin B. Sheehan

**** ******** **., ***********, ** 43085

Mobile Phone: 614-***-****

Home Phone: 614-***-****

E-mail: acfyxk@r.postjobfree.com

Core Qualifications

Creative Suite CS6 Microsoft Office

Illustrator Word

InDesign Excel

Photoshop PowerPoint

Dreamweaver Outlook

Acrobat Access

Leadware, SAVO web pages, Sharepoint, SOW Management Tool - proprietary

software for creating and updating Scopes of Work, iWorks (Keynote, Pages,

Numbers), SalesForce

Experience

08/2013 - Present PixlMediaServices, Inc.

Columbus, Ohio

Customer Service / Layout Artist

Accept orders by phone, email and through contact forms via SalesForce.

Set up new leads in SalesForce, including all required information plus

messages from lead, regarding special interests or needs.

Discuss with customer needs for custom imprinting, set up artwork, redraw

logos if necessary and proof artwork to customer. Create art for customers

without logos or branding, making suggestions for layouts, colors and

illustrations.

Create quotes through SalesForce and by email.

Answer questions from customers, look up previous or current orders in

SaleForce and previous or current artwork in archives. Accept credit card

information, P.O.s and faxes from customers and enter accordingly.

Set up and send online Order Confirmations.

Enter shipping tracking numbers and create tasks in SalesForce.

Update and rewrite information on websites, including correcting grammar,

spelling and cross checking item descriptions.

Set up photos with watermarks, load new images and information into

websites, create pricing tables, Meta titles and descriptions. Adjust web

pages using html when necessary.

04/2013 - 07/2013 Advertising Made Easy

Dublin, Ohio

Marketing Coordinator, part-time, temporary

Accepted order forms verbally or by email or fax, input orders into Access

database.

Exported event from Access as Excel file, sorted database for printer.

Proofread built circulars, send proofs to customers.

Proofread "Cash Back" booklets.

Contacted customers with new information, answered questions, coordinated

event.

Set up POP displays and handled shipping to customers.

01/2011 - 01/2013 Emerson Network Power, Liebert Services

Westerville, OH

Marketing Communications Specialist, contract

Designed and created a Guided Search online for salespeople to narrow

search for specific Scopes of Work on sales specific website. Updating SOWs

as needed and uploading to sales website and intranet.

Designed, created and brought live special Services section of Sales

website with links to all marketing materials, including brochures,

PowerPoint presentations and videos..

Created and updated marketing materials, including brochures, data sheets,

trade show graphics, postcards and HTML email campaigns. Revised PowerPoint

presentations for consistent, eye-catching slides.

Updated and posted lead spreadsheets and other online documents on website

and Intranet via Sharepoint.

Filled out Show Services paperwork for trade shows, including all

registration, ordering electricity, furniture and carpet, booth selection

and shipment tracking.

Kept online store re-stocked, researching and ordering promo items,

literature and labels.

Worked closely with vendors in ordering literature, promo items and logo

apparel, proofing and approving for production.

Provided rep offices with interior signage such as posters and illustrative

photography. Set up art and ordered exterior signage for rep offices.

Updated spreadsheets for online pricing, update physical price book,

including formatting a consistent look and feel across all books.

Researched information online. (Competitors, SEO, other projects as

assigned)

10/1991 - 06/2010 Exhibitpro Columbus, OH

Graphic Designer

Created graphics for trade show displays, corporate environments and print

production.

Set up, cut and applied vinyl graphics both first and second surface to

substrates including plex, sintra, windows, vehicles and displays.

Read blue prints to calculate areas for large format vinyl and printed

graphics.

Worked closely with sales staff to create colorful, illustrated proposals

for customers.

Cooperated with fellow team members to complete quick turnaround projects.

Researched photos, graphics and printing to fit customers' needs.

Kept projects on track, within needed timeframes for shows and shipping and

within budgets.

Set up new files and trouble-shoot customer files for large format

printing, ran prints and performed routine maintenance on large format

printers.

Set up and updated online reservation and inventory systems for in-house

and client use.

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