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Customer Service Manager

Location:
United States
Posted:
September 16, 2014

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Resume:

ROBERT F. DAY

***** ****** *****

Fort Washington, MD 20744

Home # 301-***-****

Cell # 202-***-****

Email: acfyp2@r.postjobfree.com

OBJECTIVE

To work for a technology oriented organization in which I can utilize my skills to

enhance its viability while developing my professional credentials and upward mobility.

Also I would bring exceptional communication, secretarial, and problem solving skills

and bring a positive change in the existing office procedures.

KEY QUALIFICATIONS

• Administrative Professional with over 5 years experience

• Highly skilled in greeting customers and answering phone calls

• Proven ability to handle multiple, competing priorities in an effective manner

• Proficient in Microsoft Office and I have exceptional communication skills and

knowledge of software and office equipment

• Proven track record that exhibits a strong work ethic, as well as, reliability and

punctuality

• Thorough knowledge of written English; grammar, spelling, vocabulary and

punctuation

SPECIAL SKILLS

● Customer service ● Record maintenance ● Supplies management

● Letter drafting ● Event coordination ● Staff training

● Mail handling ● Travel logistics ● Confidentiality

● Multicultural interaction ● Office procedures

TECHNICAL EXPERTISE

• Office Equipment: Fax machines, photocopiers, videoconferencing, scanners, and

general office equipment

• Computer: Spreadsheet, word processing, database management, typing speed 45 WPM

• MS Office: Word, Excel and PowerPoint

PROFESSIONAL EXPERIENCE

February 2012 to Present

Administration Assistant / Manager

AutoZone

Set up on-site and off-site meetings, set up of conference facilities, hotel

accommodations for out-of-state attendees, arranged catering and prepared meeting

materials.

Administrative duties included answering multi-line phone system, typing, faxing,

filing, data entry, scanning, e-mailing documents, photocopying and copying, mass

mailing.

Managed business files for District Manager.

• Conduct and review all opening and closing procedures; reporting discrepancies to store manager, district

manager and loss prevention.

• Assist the store manager in supervising and scheduling store employees.

• Maintain sales productivity, store appearance, merchandise standards; setting the example and directing

other employees accordingly.

• Assume responsibility for the store operations in the store manager’s absence.

• Operate cash registers and follow established cash handling duties.

• Assist customers in finding parts and products using the electronic or paper catalogs.

July 2004 – May 20ll

Administration Assistant / Receptionist

Diversified Reporting Service, INC

Scheduled and coordinated weekly, bi-weekly/monthly/quarterly financial and

operations meetings, and All-hands meetings.

Processed and managed business files to ensure compliance.

Assisted with development and production of financial reports and presentations for

the Operating Unit VP and Business Group President.

Scheduled and coordinated weekly Review Meetings for potential business

opportunities

Processed multiple expense reports.

Coordinated on-site and off-site meetings, set up of conference facilities, hotel

accommodations for out-of-state attendees, arranged catering and prepared meeting

materials.

Managed and tracked department facilities (office/computer supplies, blackberry/cell-

phone/email accounts).

Administrative duties included answering multi-line phone system, typing, faxing,

filing, data entry, scanning, e-mailing documents, photocopying and copying, mass

mailing.

Responsible for the timely delivery and pick up of confidential transcripts to the

following locations: Office of Inspector General (OIG), Bankruptcy Court, U.S.

Securities & Exchange Commission (SEC), Department of Defense (DOD),

Department of State (DOS), Department of Justice(DOJ), Department of

Navy(DON), Capitol Hill, Washington Superior – Grand Jury, United States District

Court of DC.

September 2003 - April 2004

Secretary

Charles E. Day & Associates

Assisted with development and production of financial reports and presentations

Gathered marketing data and generated reports for market review meetings and

teleconferences.

Edited proposals, correspondence and documents.

Managed and coordinated multiple calendars, and travel.

Processed multiple expense reports.

Scheduled and coordinated weekly, bi-weekly, monthly, quarterly, and All-hands

meetings, for 100+ attendees.

Coordinated on-site and off-site meetings, set up of conference facilities, hotel

accommodations for out-of-state attendees, arranged catering and prepared meeting

materials.

March 2003 - August 2003

Tel/Claims Representative

Risk Management Solution of America/Ward North America

Reviewed and processed workmen’s compensation; entered personal data information

into Automatic Claims Management System (ACMS).

Administrative duties included filing, faxing, scanning, copying, answering multi-line

phone system, and e-mailed documents to our safety officers for employee contract

information.

October 2001 - July 2002

Administrative Assistant / Secretary Level II

Department of State/Office of Overseas School

• Created Excel files; wrote correspondences; prepared business proposals; wrote

grants; created memos; scheduled appointments, meetings, and conferences; updated

department information lists; and coordinated deliveries and pickups with UPS, and

Federal Express.

Greeted employees and associates; transferred calls to proper employees; resolved

issues; logged and distributed incoming mail; ordered and managed inventory for

office supplies; and interacted with people from many different countries.

Administrative duties included answering multi-line phone system, typing, faxing,

filing, data entry, scanning, e-mailing documents, photocopying and copying, mass

mailing, and updating new information about Overseas school in library.

EDUCATION

January 2013 to present

Univ. Maryland Univ. College: Adelphi, MD

Major: Computer Networking

August 2004 – May 2008

Prince George’s Community College: Largo, MD

Major: Business Management

August 1994 – 1999

Canterbury Prep. School

General Education

Diploma



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