G IOVANNI M ACENAT, MHA

***-** **** ******, *** *H • Queens, NY 11435 • 973-***-**** Email: acfync@r.postjobfree.com

EXECUTIVE SUMMARY

Performance-driven healthcare careerist equipped with knowledge and skills to take on leadership-based roles. Proven

ability to effectively plan, coordinate and execute multiple projects. Comprehensive experience in program

development, strategic planning, process improvement and market research. Successful track record in creating first

class solutions and collaborating with diverse groups of people.

EDUCATION

Seton Hall University, South Orange, NJ

Masters of Healthcare Administration, Magna Cum Laude 3.84/4.0 GPA May 2011

Montclair State University, Upper Montclair, NJ

Bachelors of Science, Justice Studies, May 2005

RELEVANT EXPERIENCE

NYC Health & Hospitals Corporation - Queens Hospital Center, Queens, NY 6/2013 - Current

Associate Director, Ambulatory Care

Provide administrative oversight to HHC’s Access initiative for the Adult, Pediatric and OBGYN Ambulatory Care

outpatient clinic sites within Queens Hospital Center. Collaborate with McKinsey consultants in implementing new

business model in response to Affordable Care Act. Key contributor to QHC’s Ambulatory Care Value Stream

Leadership Team in creating performance improvement methodologies regarding population management and care

coordination.

Collaborate with consultants and senior leadership in identifying best operational practices thus increasing provider

fill rates and decreasing no show rates by over 15% within a 7 month time span

Develop and manage provider panel management system for over 100 providers with an empanelment of 60,000

plus patients

Secured National Health Services Corps accreditation by facilitating surveyor site visits and preparing application

bids, creating financial incentives for clinical professionals serving in underserved communities

Facilitate weekly access leadership meetings and coach clinic managers on analyzing daily clinic flow metrics in

allowing better assessment on situational analyses and process improvement

Direct promotional videos on educating patients on PCMH and provider team assignments resulting in improved

patient engagement and enhanced medical measures.

Chilton Hospital, Pompton Plains, NJ 9/2012 - 6/2013

Project Administrator

Provide project management services to the Executive Director of Regulatory Affairs within a community-based

hospital. Develop, institute and manage environmental patient safety programs. Assess staff and patient incident

reports. Analyze and forecast HCAHPS scores and various performance improvement data into flow charts,

presentations and reports. Identify performance improvement methodologies and assess procedural errors in blood

transfusion process. Gain broad understanding in all four phases of emergency management training (Mitigation,

Preparedness, Response and Recovery). Augment the Emergency Preparedness Management system by implementing

effective policies and procedures. Conduct market research on various incident command system models.

Evaluate analyses, identify best practices, deficiencies, corrective actions and make recommendations for

improvements in operational processes, policies and procedures

Attend EOC meetings and provide status updates on safety improvement initiatives

Improve operational performances by partnering with management to define project goals, objectives, target

initiatives, timelines and budgets

rd

Liaise with 3 party vendors and departmental leadership on material safety protocol

GIOVANNI MACENAT PAGE 2

Horizon Health Services, Riverdale, NJ 10/2011 - 10/2013

Project Consultant

Provide advisory services to homecare medical device suppliers on the Durable, Medical, Equipment, Prosthetics,

Orthotics & Services (DMEPOS) competitive bidding process for Medicare contracts. Position organizations to

strengthen network coverage by recommending bids on potential growth target areas.

Responsible for analyzing, compiling and validating crucial medical and financial data leading to favorable bids on

home care equipment such as wheelchairs, respiratory assist systems and CPAP devices

Prepare web-based bidding applications and policy manuals

Facilitate meetings pertaining to documentation and status updates

Build key relationships by liaising with client’s in-house clinicians and senior level administrators

Mainline Health Systems: Bryn Mawr Rehabilitation Hospital, Malvern, PA 6/2010 - 9/2010

Administrative Intern

Directed multiple performance improvement projects in support of Mainline Health’s Magnet Accreditation proposal

for Bryn Mawr Rehabilitation’s nursing department. Led pilot projects to reduce errors in administering patient

medication, negotiated pricing with medical device vendors and developed relationships with all levels of staff.

Managed private gift endowment funds in excess of $100,000 to improve patient quality outcomes by installing

electronic patient lifts, yielding $25,000 in savings

Founded and led Bryn Mawr Rehabilitation’s Project “Bon Nouvel”, by effectively collaborating with non-profit

organizations in delivering medical supplies to underprivileged hospitals in Haiti

Coordinated community development projects with staff nurses to increase community awareness on stroke and

brain injuries

Collaborated with senior administrators on budget tracking and project scheduling

OTHER EXPERIENCE

Marketstar Corporation, Princeton, NJ 1/2012 - 8/2012

Whirlpool Field Marketing Manager

Designated to influence sales, nurture strong relationships and increase brand awareness and market share. Manage

multi-million dollar accounts across Bucks County, PA area.

Analyzed demographic/market trends, territory strengths and weaknesses and reviewed growth opportunities

Strengthened competitive positioning by producing quarterly strategic and marketing plans

Negotiated contracts with home builders and independent store front owners on appliance purchases and showroom

locations

Increased product knowledge within territory by conducting training and store visits

Developed administrative scorecard and monthly metrics report for client’s senior leadership

Zucker, Goldberg & Ackerman, LLP, Mountainside, NJ 9/2008 - 7/2010

Bankruptcy Paralegal

Provided legal support services within the bankruptcy division of a mid-size law firm. Presented arguments on issues

involving mortgage default and secured creditor’s rights. Served as liaison to corporate clients, third-party vendors and

court officials during pre and post trial preparation.

Prepared and filed motions, which resulted in 89% favorable decision rate for our clients

Expedited foreclosure process by serving over 80 orders on a weekly basis

Negotiated with opposing counsel(s)

SKILLS

Comprehensive experience in creating strategic planning methodologies in the form of SWOT analysis, identifying

key environmental trends, organizational performance indicators, and barrier to market entry options

Proficient in Microsoft Office Suite applications (Microsoft Word, Excel, PowerPoint, Access)

Strong communication and public speaking skills created through facilitating product demonstrations, employee

training and rapport building with high level stakeholders

Breakthrough Green Training Certified

Working knowledge of social media and web-based marketing

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