William J. Croteau III

** ******* **** ( Amesbury, MA 01913 ( 978-***-**** (

acfyn9@r.postjobfree.com

[pic]

Senior Level Information Technology Executive

Innovative, Senior-Level Information Technology Leader with over 20 years

experience and broad knowledge in all IT Disciplines including Strategic

Planning, Project Management, Infrastructure Management, Applications

Development, Architecture, Security and Business Continuity. Seasoned in

team leadership, outsourcing, and vendor management, creating a culture of

performance. Passionate achiever who focuses on business-driven solutions

leveraging technology for record-setting corporate success.

Competencies

Strategic Planning & Roadmap Customer Service Focused

Development

Enterprise Project Management Commitment to Corporate Values & Ethics

Infrastructure Management Budget Management & Cost Containment

Infrastructure Deployments & Upgrades Strong Interpersonal & Communication

Skills

System Transitions & Consolidations Team Building, Leadership & Mentoring

Resource Planning & Prioritization Cloud Transitions

Contingency Planning Six Sigma

Solutions Architecture & Design Privacy & Security

Selected Highlights

Project Management: Led several high-profile, multi-generation, multi-

million dollar projects including relocation of Corporate Headquarters

(facing substantial financial penalties if date was missed) requiring

coordination of all technical aspects including data center design,

infrastructure build-out, emergency power and cooling systems

design/test, structured cabling design, contingency planning to offset

labor strikes, data center move and detailed migration planning.

New Technology Evaluation: Skilled in investigating, recommending and

implementing new technologies including MPLS Network, Content Addressable

Storage, SAN, VoIP, Server Virtualization, Virtual Desktops, and multiple

security products & services.

Coaching & Teambuilding: World-class leadership abilities focused on

empowering team members through skills-gap analysis and personal

development planning, setting and managing priorities, and addressing

"soft" (e.g. communications) issues to optimize performance levels.

Cost Reduction & Vendor Management: Highly effective at managing budgets

utilizing outsourcing and vendor management to improve services while

reducing spending. Renegotiated storage contract doubling capacity,

introducing new technology (Solid State Disk), and increasing performance

while realizing $200K savings, and 10% reduction in monthly lease;

achieved overall operating expense reduction of more than $850K.

Collaborated with third-party vendor to manage Network Operations and

provide 24/7 coverage; leveraged SaaS offerings for Email, Anti-virus and

Information Security, improving availability while reducing overall

costs.

William J. Croteau III Page 2 of 3

978-***-**** (

acfyn9@r.postjobfree.com

Professional Experience

Electric Insurance Company, Beverly, MA 1989 - Present

"Excellent" ranked national writer of insurance products including auto,

homeowners, renters, condo & umbrella.

Director, Infrastructure Services (2004 - Present)

. Responsible for the development, maintenance and execution of 5 Year

Infrastructure Strategic Plan

. Directed the evaluation and implementation of an enterprise monitoring

solution ensuring infrastructure availability and applications service

levels

. Manage an Annual Equipment Budget of $5MM and Communications Budget of

$1MM

. Developed and implemented organizational metrics and standards to ensure

continuous improvement

. Matured infrastructure and service desk functions by implementing

processes and industry best practices (i.e. ITIL)

. Direct Solution Architecture and Design Activities including

infrastructure requirements analysis, compute, network and storage

design, capacity planning, disaster recovery and compliance.

. Saved $300K in hardware/software expenses via re-engineering of storage

infrastructure, CAS, SAN, mainframe and back-up systems while improving

application performance and increasing capacity

. Upgraded network core infrastructure, increasing network bandwidth to

10Gb and implementing advanced technologies like network virtualization

and software defined networks

. Modernized End User Desktop through application rationalization and

migrating to Windows 7

. Reduced paper use 50% through implementing Green IT functions including

digitized conference rooms and elimination of mainframe report print

. Saved $120K in power & cooling costs by 40% server reduction while

upgrading performance

. Attained 20% expense reduction by replacing desktops with desktop/laptop

& thin client mix

. Merged 3 phone systems into cutting edge PBX environment, connecting

sites via WAN, simplifying and streamlining workflow

. Advanced Voice Mail system to modular messaging, enabling internet and

email integration

. Resolved access issues by developing "Remote Office" solution for

personnel to access email and vital applications via SSL VPN

. Collaborated with 3rd party vendor to manage Network Operations allowing

24/7 coverage while achieving cost savings; ascertain most current

patches on all IT resources

. Responsible for Disaster Recovery / Business Continuity program ensuring

all critical business processes were recoverable within Recovery Point /

Recovery Time Objectives

. Worked closely with Information Security Lead to improve security posture

through implementation of Intrusion Detection System, event monitoring

and correlation system, vulnerability scanning and remediation process,

and a data loss prevention program

. Created ticketing system for incidents, problems, requests, SLAs, real-

time metrics, client satisfaction surveys and self-help knowledge-base;

transformed Help Desk into full function Service Desk

. Designed and implemented CMDB and automated asset management system

enabling more accurate hardware/software inventory assessment and

allowing IT personnel to track changes/incidents by CI

. Spearheaded auditable, ITIL-based change management and problem

management processes company-wide; ensured all customer-facing IT

personnel and management were ITIL-Foundation certified

Manager, Technology Infrastructure (1999 - 2004)

Managed cross functional team of 12 engineers and administrators in IT

Security, Systems Administration, Database Administration, Network

Engineering, Network Operations and Tech Support. Oversaw proactive

capacity planning for enterprise-wide telecommunications, networking,

storage, and computing resources. Administered tech support, testing and

data analysis for disaster recovery, security, client-server applications,

general compliance, e-commerce, CRM and business intelligence. Ensured

implementation of Six Sigma methodology throughout IT resources and

projects.

William J. Croteau III Page 3 of 3

978-***-**** (

acfyn9@r.postjobfree.com

[pic]

- Manager, Technology Infrastructure Experience Continued -

. Spearheaded corporate relocation effort including design of data center,

telecommunications, emergency power/cooling systems; structured cabling,

resource testing, equipment and user migration

. Ensured complete system functionality and zero down-time during company

relocation, completing move under budget and on schedule via expert

contingency planning

. Administered ordering and build-out of telecommunications infrastructure

including built-in redundancy and scalability

. Utilized Avaya PBX, IEX Total View, NICE Call Recording, iNova message

boards, Octel VM, Intervoice IVR System and CTI applications in support

of an 800 number call center

. Upgraded Avaya Interaction Center suite to use of Cisco Contact Center to

better integrate telephony functions

. Brought in screen pop capabilities and outbound dialing

. Initiated the EIC Information Security Program, independently and

successfully validated in a Price Waterhouse Coopers Audit

. Managed corporate Disaster Recovery / Business Continuity program and

annual testing including all mainframe applications, telecommunications,

and critical client-server applications

. Upgraded system availability/performance from 4.2 sigma to 4.5 sigma <

12 months

. Rocketed mainframe capacity 200% while saving $100K/year via utilizing

cutting edge IT resources.

. Saved $48K in costs annually by replacing network printers with multi-

function devices

. Lowered equipment budget $.9M and telecommunications budget $.5M during

tenure

. Attained 400% performance improvement while saving $125K/year in expert

re-engineering of EIC WAN

EARLY CAREER Experience:

Prior roles with Electric Insurance Company as Manager Systems

Architecture, Commercial/Personal Lines Systems (1995-1998); Program

Manager, Information Technology (1991-1995); Senior Programmer Analyst

(1989-1991). Also served as Programmer and Senior Information Systems

Analyst, Textron Defense Systems. Project Lead, GE Consulting Services.

Manager, E-Commerce, Putnam Investments.

Education & Professional Development

Master of Science - Computer Information Systems, Boston University,

Boston, MA

Bachelor of Science - Computer Information Systems, Bentley College,

Waltham, MA

Project Management Methodology, GE Consulting Services ( Information

Systems Leadership Program, GE

Six Sigma Process and Methods, Electric Insurance ( Project Management

the GE Way, Electric Insurance

LEAN, Electric Insurance ( ITIL Foundation Certification, Inteq

Technical Skills

Software/Languages

Visual C++, MFC, COM/DCOM, Java, Perl, Visual Basic, COBOL, Microsoft

Office Suite, Microsoft Project Microsoft SQL Server, CA-Datacom,

TSO/ISPF, z/OS, Unix, Novell, Windows XP/2000/2003/2008 Server VWMare

Hardware/Networking

IBM Compatible PCs, Intel Servers, IBM Mainframes, Cisco Routers, Switches

and Firewalls, Avaya PBX, FileNet Document Imaging, EMC Storage, Network

Appliance Storage, MPLS, VPN

Contact this candidate