Michael Nlend

**** ***** **** **

Killeen, TX *6549

acfykx@r.postjobfree.com (C) 254-***-****

Summary

. Highly effective in promoting a positive, productive environment

focused on achieving company goals and metrics

. Versatile and self-motivated, learning many jobs and work centers in

the event of unforeseen manpower issues

. Ability to quickly learn and master new technologies; proficient in a

range of computer systems, platforms, tools, and testing methodologies

. Team player who thrives under pressure and utilizes excellent

analytical, problem-solving, and verbal/written communication skills

Education

CCNA: Cisco Certified Network Associate

09/14

Bachelor in computer Science - Information Technology

12/14

Kaplan University, Fort Lauderdale, Florida

. Overall GPA 3.40

Relevant Coursework:

Routing and switch 1 & 2

Introduction to Website Development

Software Applications

Foundations in Information Technology

Database Foundations

Desktop Administration

Cloud computing Concepts

Introduction to Management

Technology Summary

Systems: Software

Windows 9X/NT/2000/XP/2008 Oracle VM VirtualBox

Linux Microsoft

Visual Studio 2010

Microsoft Server 2008

Languages: Microsoft Visio 2010

HTML Wire Shark Network Analyzer

XHTML Packet Tracer 6.0

Visual Basic

OPNET Modeler

C++

MySQL

Professional Experience

US army - Fort Hood, Texas

09/09-05/13

Cross-trained in computer shop

. Maintenance of networks, hardware and software

. Provide customer and network administration services

. Construct, edit and test computer programs

University of Marne-la-vallee, Paris, France

06/07-07/09

Helpdesk

. Provided remote support and assistance with a focus on high quality

customer service.

. Supported request tickets, calls, and emails. Provided updates,

status, and completion information to management

. Worked as a team member by interacting and communicating with fellow

associates in a cooperative, constructive manner

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