**** ***** ****** ****

484-***-****

acfykw@r.postjobfree.com

Stefanie D. Warren

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Benefits Specialist Summary

Knowledgeable in Health & Welfare benefit programs including, PPO, HSA, HMO, self-insured plans

as well as C.O.B.R.A administration

High level Microsoft Office Skills

Consistently met or exceeded call quality standards

High level organizational and problem resolution skills

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Experience Summary

Xerox HR Solutions

Beneficiary Support Specialist 10/2011 – Present

Responsible for the day-to-day service and administration of benefit plans for assigned clients

using established procedures and detailed instructions

Liaises with senior functional analyst, client service managers, and senior administrators, as well

as insurance company representatives

Case manages participant death cases from commencement to completion

Provides guidance to plan members on matters of health, dental, and life insurance options as well

as pension administration

Assists employees in the completion of appropriate forms, calculation of benefits, and premiums

Trains and advises representatives on plans and actions required for resolution

Performs benefit calculations where required

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The Carney Group

Payroll Practitioner Consultant 11/2010 – 10/2011

Performed tasks to establish and maintain employee/payroll records

Duties included auditing timekeeping records for compliance, maintaining time and attendance

records

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Independence Blue Cross, Philadelphia, PA

Pre-certification Specialist/Ancillary Unit Trainer 10/2007 – 09/2010

Responsible for the design and delivery of a variety of training courses and/or other interventions

for department employees

Set goals for trainee development and program completion

Involved in creating pro-active and responsive solutions to business needs and seizing opportuni-

ties for continuous improvement in individual, team, business unit and organizational perfor-

mance.

Specific duties included preparation and facilitation of training courses for employees to include

the design of instructional materials for training designs and participant materials

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Jacobson Group Chicago, IL

Insurance Consultant 12/2005 - 06/2007

Blue Cross Blue Shield of Florida

Provider Services Representative

Responded to customer inquiries via telephone and written correspondence regarding insurance benefits,

provider contracts, eligibility and claims

Analyzed problems and provided information/solutions. Operated a PC/image station to obtain and ex-

tract information; documents information, activities and changes in the database

Researched and analyzed data to address operational challenges and customer issues

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Blue Cross Blue Shield of Missouri

Provider Services Representative

Developed and maintained positive customer relations and coordinated with various functions with-

in the company to ensure customer requests and questions are handled appropriately and in a timely

manner

Researched and analyzed data to address operational challenges and customer service issues

Provided external and internal customers with requested information

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AETNA INC., Blue Bell, Pa

Customer Service Professional 7/2003 - 12/2004

Provides high quality, customer focused service, used knowledge of plans, products, systems

and procedures, to meet and exceed Physician, Hospital, and all other provider expectations,

which results in enhanced member satisfaction and retention.

Answers questions and resolve issues based on phone calls from Physicians, Hospitals, and all

other providers. Accesses information from a variety of systems and references.

Utilizes systems to track all events and outcomes. Educates physicians, hospitals, and all other

providers on a daily basis through routine calls.

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Education:

Gwynedd-Mercy University, Plymouth Meeting, Pa

Course work in Business Administration

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Villanova University, Philadelphia, Pa

Certification in Professional of Human Resources

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