M ARTIN T HOMPSON

**** ****** ***** **** *********, GA 30236

acfykh@r.postjobfree.com

404-***-****

OFFICE MANAGEMENT PROFESSIONAL

Program Development Administrative Support Operations Efficiency

Hardworking and ambitious management professional with 20+ years of experience who has a competitive spirit, a strong desire to

exceed goals and maximize opportunities while providing support to highly complex organizations. Advanced knowledge of military

operations with a specialization in medical administration and clinical program delivery. Effective communicator with excellent

verbal and written communication skills, who is able to independently assess needs and deliver innovative solutions that streamline

office procedures and reduce operating expenses,. Served as Non Commissioned Officer In Charge and retired from U.S. Army after

21 years of service. Technical proficiency in MS Word, Excel and desktop publishing software.

AREAS OF STRENGTH

Budgeting & Cost Control Vendor Management Inventory Tracking

Financial Reporting Scheduling & Payroll HR & Recruiting

Dental Administration Electronic Records Monitoring Problem

Analysis/Resolution

PROFESSIONAL EXPERIENCE

UNITED STATES ARMY SHIRA DENTAL CLINIC, Fort Polk, LA 2008 – 2012

Clinic Manager / Non Commissioned Officer In Charge

Managed the daily responsibilities of 30 civilian and military staff, providing guidance on dental policies and various aspects

of medical administration

Served as Timekeeper for 30 dental staff and civilian employees to ensure they were paid accurately and on time

Oversaw the execution of 4,000+ dental exams prior to mass deployment of army troops and personnel

Ensured the safety and maintenance of clinical equipment valued at more than $500K; trained in the use of cardiopulmonary

resuscitation devices

Recruited new personnel by creating of job postings, screening resumes, conducting interviews and negotiating employment

offers

Coordinated facility’s relocation to a temporary venue during renovation phase, which included the safe transfer of clinical

equipment and telecommunication devices

Served as Unit’s Victims Advocate, providing counseling and support services to survivors of sexual assault and harassment

UNITED STATES ARMY – PRESIDIO OF MONTEREY DENTAL CLINIC, Monterey, CA 2004 – 2008

Clinic Manager/Senior, Non Commissioned Officer In Charge

Supervised a team of 12 employees that were responsible for the smooth operation of the base’s dental facility

Managed a high volume of patient appointments using the ‘ Composite Health Care System’ (CHCS) and the ‘Armed Forces

Health Longitudinal Technology Application’ (AHLTA)

Performed Timekeeping duties for 12 dental employees; reconciled shift documentation with project timesheets

Participated in the implementation of recruitment programs that ensured tight hiring deadlines were always met

Taught employees how to establish goals and measure success, recommending areas of improvement and identifying

opportunities for professional growth

Assisted in the development of progressive disciplinary measures and performance improvement plans for employees

UNITED STATES ARMY – LAWRENCE JOEL ARMY DENTAL CLINIC, Atlanta, GA 2000 – 2004

MARTIN THOMPSON Resume, Page 2

Office Manager/Non Commissioned Officer In Charge

Oversaw the daily administration of a complex military base, which includes a busy medical facility for soldiers

Performed scheduling and payroll duties for 20 dental employees, ensuring the proper distribution of human capital across

multiple platforms

Maintained data accuracy within an electronic database containing high volume of patient records

Managed phone and email correspondence on behalf of senior leadership, handling most issues and isolating matters that

require executive attention

Maintained a complex calendar that details the day to day itinerary of top military officials, including meetings, project

deadlines and upcoming travel commitments

Previous positions with U.S. Army include ‘Preventive Dentistry Specialist’ (Belgium) and ‘Dental Assistant’ (S. Korea)

EDUCATION & CREDENTIALS

Associate Degree, Drafting, Tampa Technical College, Tampa, FL

Continuing Education, Liberal Arts, Thomas Edison State College, Trenton, NJ

PROFESSIONAL TRAINING

Health Insurance Portability and Accountability Act (HIPAA)

Instructor’s Course, U.S. Army

Equal Opportunity Course, U.S. Army

Army Substance Abuse Prevention

Suicide Awareness Prevention Training for Leaders

Management Control Procedures

AMEDD Care Provider Support

Dental Management Development Course

Strategic Management

Human Resources Fundamentals

Sexual Harassment at the Workplace

Sexual Harassment Assault Response and Prevention

TECHNICAL PROFICIENCY

MS Office Suite: Word, Excel, PowerPoint, Outlook

MARTIN THOMPSON Resume, Page 3

MS Windows Operating Systems

Composite Health Care System (CHCS)

Armed Forces Health Longitudinal Technology Application (AHLTA)

REFERENCES

Upon request

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