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Customer Service Manager

Location:
Minneapolis, MN
Salary:
40,000.00
Posted:
September 15, 2014

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Resume:

Christina Friedle

*** * *** *** **. Paul, MN, ***06

763-***-****

acfyjf@r.postjobfree.com

Exceptional and driven professional with experience in management,

administrative and customer service who has developed multiple procedures

to maximize time efficiency, workflow and over all performance to expand

with a successful and growing organization.

WORK EXPERIENCE

AMERICAN EXTERIORS, LLC MENDOTA HEIGHTS, MN

Install Service Coordinator January 2013 -

Present

. Prepare and analyze invoices, reports, memos, letters, and other

documents, using word processing, spreadsheet, database, or

presentation software.

. Responding to written correspondences and phone calls to address

customer inquires and trouble-shoot concerns.

. Perform general office duties, such as ordering supplies, maintaining

records management database systems, and performing support to other

team members.

. File and retrieve corporate documents, records, and reports.

. Review and compile information to advise supervisors and other

personnel of potential project delays and access progress.

. Examine documents, materials, or products and monitor work processes

to assess completeness, accuracy, and conformance to standards and

specifications.

. Requisition and maintain inventories of materials or supplies

necessary to meet production demands.

METES & BOUNDS NORTH BRANCH, MN

Property Manager January 2012 - July 2012

. Meet with prospective tenants to show properties, explain terms of

occupancy, and provide information about local areas.

. Direct collection of monthly assessments, rental fees, and deposits

and incurred operating expenses.

. Investigate complaints, disturbances and violations and resolve

problems following management rules and regulations.

. Inspect grounds, plan, schedule, and coordinate general maintenance,

major repairs, and remodeling or construction projects for commercial

or residential properties.

. Determine and certify the eligibility of prospective tenants,

following government regulations.

NORTHTOWN VILLAGE APARTMENTS SPRING LAKE PARK, MN

Leasing Agent December 2008 -

June 2011

. Met with prospective tenants, investigate complaints and resolved

problems, maintained records and answered phone calls. Position

required a great amount of customer service in order to retain

existing and obtain new residents.

GRAND CASINO HINCKLEY, MN

Multiple Departments May 2003 -

December 2008

. Customer Service

WESTCO ENVIRONMENTAL SERVICES ISANTI, MN

Executive Administrative Assistant January 2003 -

November 2012

. Part-time assistant prepared documents using word, excel, power point

and POSM. Answered phone calls. A/P, A/R using quick books to organize

and track. Boost efficiency by 30% with organization and time

management

EDUCATION

CIHS CAMBRIDGE, MN

High School Diploma May

2003

. GPA 3.3

. Photography Club

UNIVERSITY OF PHOENIX ONLINE

Business Management

Dec 2012

. GPA 3.2

REFERENCES

Jameka Spencer - Director of Install Service American Exteriors Office:

303-***-****

(Most Current Manager) Cell: 402-***-****

Michael Stanton - District Sales Manager American Exteriors Cell:

636-***-****

(Most Current Co-Worker)

Ann Knafla - Portfolio Director Real Estate Equities Cell:

651-***-****

Additional References Available Upon Request



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