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Customer Service Manager

Location:
Bronx County, NY, 10459
Posted:
September 15, 2014

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Resume:

Markiel Aranbayev

**-** **** ****** *** *****Rego Park, NY 11374

678-***-****

acfyiq@r.postjobfree.com

Objective:

To obtain a position where I can use my skills in management, leadership,

customer service, and resolution in order to deliver results for an

organization.

Special Skills:

. Excellent communication skills in business and creative settings

. Proficient in MS (Word, Excel, Power point) and Internet research

. Ability to work in cross-functional teams

. Fluent in Russian and English languages

. Ability to work in a fast paced environment

Experience:

Event Sale Coordinator/Active Seller's Agent-Cox Enterprises-Dealermatch-

Atlanta, GA Match 2014 to August 2014

. Actively called dealers from assigned region (Northeast) to obtain

aged inventory for weekly online auction

. Discussed with dealers strategic ways to price inventory according to

market conditions, region, and supply and demand of the vehicle

. Consulted dealers in assigned region in order to drive success in

their turn policy and minimize loss

. Consulted dealers in best practices when doing business on the

Dealermatch.com website with other dealers

. Educated dealers on new ways that strategically increases there

profits and decreases loss through using the Dealermatch website

. Built and maintained relationships with dealers in assigned Northeast

region in order to have them keep using the Dealermatch website,

showing how to have success in their current business model, and for

them to keep paying subscription fees to use the website in order to

maximize profitability for Dealermatch

. Actively used negotiation techniques in order to sell Dealermatch

member vehicles to other Dealermatch members

. Worked closely with regional teams to provide the best service to

paying members of Dealermatch

. Kept the sale rate of the weekly online auction sale at 40% or better

in order to show success to paying members of Dealermatch

Assistant Property Manager-GFI Management-Atlanta, GA December 2013 to

March 2014

. Collected and posted monthly rent in order to decrease delinquency and

increase property revenue

. Assisted in day to day operations of the property. Assisted with all

daily, weekly and monthly financial, leasing and bond reports as

required.

. Worked with property manager to ensure that apartment homes are move-

in ready

. Worked closely with property manager on rental increases on renewals

to increase property revenue

. Established good relationships with residents, vendors, and employees

. Worked daily on different projects assigned by property manager

. Assisted the leasing team with apartment rentals to maximize property

occupancy

Leasing Director-Lyon Property Management-Smyrna, GA December 2012 to

December 2013

. Directed, managed, and motivated Leasing Administrator

. Liaise with corporate marketing and branding

. Managed, updated, and utilized applicant tracking system to maximize

prospect traffic

. Managed and audited resident files for accuracy

. Assisted the Property Director in the interviewing, screening and

selection of highly qualified leasing personnel

. Assisted the Property Director in managing declining performance in a

timely manner

. Walked vacant apartment homes to ensure quality

. Maintained a 35% closing ratio

. Performed other tasks regarding to the property and management of

leasing personnel

Leasing Administrator-Lyon Property Management-Atlanta, GA April 2011 to

December 2012

. Posted rent through Rentpayment.com

. Responsible for the rental of apartment homes to maximize occupancy

. Coordinated move-ins and move-outs

. Responsible for collecting rent and all other charges associated with

the residents ledgers

. Negotiated leases and renewals

. Responsible for Customer Service Index to ensure exceptional customer

service

. Ensured all paperwork of current and prospective tenants are completed

accurately

. Worked closely with maintenance staff to ensure all work orders are

completed in a timely manner for current residents

. Built relationships with multiple vendors that come to work on the

property

. Built and maintain relationships with current and future residents

. Maintained a positive and professional work environment

. Teamed up with management for other property related projects

. Working knowledge of Yardi system

Human Resource Generalist-Thomas Eye Group - Atlanta, GA August 2010 to

March 2011

. Created and maintained employee files for approximately 240 employees

. Processed new hire paperwork

. Worked closely with management to improve HR practices

. Implemented company policy for employees

. Partnered with HR Manager in order to establish Ultipro Human Resource

Information System

. Scheduled and conducted interviews with potential employees

. Worked closely with HR Manager on other HR related projects

Retail Manager-Buyer in Training - CarMax, Inc. - Norcross, GA June 2004

to August 2010

. Responsible for training and development of current and new associates

. Conducted training on vehicle features and benefits classes to sales

consultants

. Built and maintained relationships with internal and external

customers

. Managed multiple reports to make sound business decisions

. Managed vehicle inventory levels

. Coordinated weekly wholesale vehicle auctions

. Appraised and purchased vehicles from customers and auctions to

satisfy vehicle inventory

Education:

Bachelor's in Managerial Science with a Human Resources concentration -

2009

Georgia State University-Atlanta, GA



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