Vidula Mishra

*+ years of progressive experience in Functional Consulting, Solution

Designing and Business Analysis.

Core Competencies include:

Business Analysis and Design System Analysis and

Design

Requirement Gathering and Feasibility Analysis Solution Designing

Design & Quality Assurance of Software Applications Gap Analysis

Team Management

Highly motivated and seeking a challenging career where I may contribute my

skills and experience to the company's success.

V Domain Expertise: Amdocs Service Management Suite (ASMS), Operations

Support System (OSS), Order Fulfillment and Order to Acceptance (O2A) and

Assurance systems and applications for various Telecom customers, Pricing

& Discounting (Non-Standard Process), Understanding of eTOM

> Managed and Implemented technically challenging functional and cross

functional requirements

> Managed, executed and coordinated, Functional and Cross Functional

Releases with excellent experience in Client Orientation and Project

Assessment

> Worked across various projects as project lead and have extensive

experience of managing mid-size teams.

> Experience of working on multiple Scrum / Agile projects. Involved in

the Sprint planning meeting, Daily Scrum meeting and End meetings.

> Excellent experience on Project Management and various Organization

Processes starting from Project Initiation, Planning to Execution and

Implementation

> Highly committed to my job. Proven record of demonstrating Teamwork,

Leadership, Analytical skills, Hard & Smart work and Dedication

Company: Infosys Limited

Duration: May'12-July'14 Senior Consultant /

Business Analyst

Company: Tech Mahindra Limited

Duration: Jan`11-Apr'12 Business Analyst

Company: Tata Consultancy Services

Duration: Jun'05-Dec'10 Lead Analyst

Client Profile: Telstra

Company: Infosys Limited

Duration: May'12 -July'14

Role: Senior Consultant / Business Analyst

Responsibilities

> As the project lead responsible for timely delivery of the requirements,

preparation and execution of project plan, coordination of the planned

activities and resource management.

> Thorough understanding of Amdocs Service Management Suite (ASMS) product,

Service Order Management (SOM) its various Order Management-Fulfilment

components and interfaces.

> Stakeholder Engagement for the requirement gathering and analysis. Co-

ordination with the functional and cross functional groups to identify

the gaps. Analyzing all the upstream and downstream impacts due to

requirement and bridging gaps.

> Collaborated with client and product owners to define and analyze the

business requirements as well as propose solution on the requirement

provided.

> Developed High level design documents, Business Requirement documents,

Functional Specification, Low level design documents (with Sequence

Diagrams, Use Cases and User Stories) and Design walkthrough

presentations.

> Developed User Stories and Acceptance Criteria for the functional

requirement on Rally tool.

> Involved in the costing of the project and requirement.

> Conducted walkthrough of the requirements and its implementation with

various stakeholders and product owners.

> Experience of working on multiple Scrum / Agile projects. Involved in the

Sprint planning meeting, Daily Scrum meeting and End meetings.

> Responsible for managing and providing solution for a highly complex

business requirement which resulted in huge reduction of unhealthy orders

there by increasing customer satisfaction and revenue generation.

> Reviewed test cases prepared by testing team and provided Sign Off.

> Supported designs until they Go Live and helped In-life design team

later.

> Performed Root Cause Analysis of issues reported post-production and

provided long term fix which resulted in reduction of fallouts.

Client Profile: British Telecom

Company: Tech Mahindra Limited

Duration: Jan'11 till Apr'12

Role: Assurance Solution Designer/ Lead Business Analyst

Responsibilities

> As the project lead responsible for timely delivery of the requirements,

preparation and execution of project plan, coordination of the planned

activities and resource management.

> Well acquainted with BT's Assurance Operations Support system and

components. Extensive knowledge of BT's Operating Model and Assurance

journey and its Operations Support System (OSS),.

> Dedicated in providing efficient and timely business solutions to the

Openreach's Assurance journey.

> Responsible for solely managing highly complex and cross functional

requirement which resulted in reduction of FTE and replacing Legacy

systems.

> Involved in capturing requirements from Product line, Business Sponsors

and prioritizing them.

> Conducted workshop/walkthrough of the requirements to brainstorm it

thoroughly with project stakeholders and business sponsors.

> Formulation of User Stories, Solution Stories, Platform Solution Stories

along with Acceptance Criteria for the high level business scenario on

STORM and Rally tools

> Prepared Design template, Design summary, Static design, Dynamic design

documents

> Ran the compliance of solution design against the Demand stories,

Customer experience stories.

> Led the delivery of the Quarterly Releases as Business Lead where

activities were focused on the following: identifying program risks &

contingency plans, stakeholder communication, providing approvals for

project change control

> Updated existing processes for Manual team including changes in existing

exceptions.

> Prepared design summaries to seek sign Off from Platform Architects on

JIRA tool

> Worked in the Agile / Scrum projects. Involved in the Sprint planning

meeting, Daily Scrum meeting and End meetings

> Provided Component Design Sign Off and supported component Sprints.

> Supported designs until go Live.

Client Profile: British Telecom

Company: Tata Consultancy Services

Duration: Aug'09 to Dec'10

Role: Assurance Solution Designer / Business Analyst

Responsibilities

> As the project lead responsible for timely delivery of the requirements,

preparation and execution of project plan, coordination of the planned

activities and resource management.

> Worked extensively with Product and Service managers to launch new voice

product in the market, which was critical from industry point of view

> Single handedly managed the complete assurance journey of the new product

launch.

> Managed Cross functional team in the design and development of the

business requirement.

> Captured requirements from Business sponsors and performed RIA(Rapid

Impact Assessment ) for business requirements

> Conducted workshop/walkthrough of the requirements to brainstorm it

thoroughly with project stakeholders and business sponsors.

> Prepared High Level Design document, formulated Acceptance Criteria to

facilitate the component designing and test case preparation on STORM and

Wiki tools.

> Prepared design summaries to seek sign Off from Platform Architects on

JIRA tool.

> Reviewed Detailed Level Design document and provided Component Design

Sign Off. Supported the component sprints.

> Worked in the Agile / Scrum projects. Involved in the Sprint planning

meeting, Daily Scrum meeting and End meetings.

> Good understanding of the Operations Support System (OSS).

> Reviewed test cases prepared by testing team and provided Sign Off.

> Supported designs on all the Sprints/ Iterations until go Live.

> Provided knowledge transitions to team members.

Client Profile: Cisco

Company: Tata Consultancy Services

Duration: Sept'06 to Jul'09

Role: Lead Analyst (Location-

San Jose, US)

Responsibilities

> Managed a mid-sized team consisting of onsite and offshore and drove them

towards delivering results that were in line with program initiatives and

meeting high standards; managed team scope of work, timeline

deliverables, and quality of work. The efficiency for every release has

been the overall goal.

> Well acquainted with Cisco's Sales processing & approval capabilities

viz. My Deal Manager (MDM), SFDC/ Quoting, CCW its downstream

applications

> Led the delivery of the Cisco Quarterly Releases for World Wide Sales

Organization as Analyst where activities were focused on the following:

developing requirement document, developing overall Test Strategy and

identifying needs for regression and integration testing, including End-

to-End Testing, defining critical performance scenarios and success

criteria for a given project, stakeholder communication, coordination

with other IT cross functional teams

> Analyzed the functional and non-functional requirements and prepared

Requirement Documents with

end to end impact process flow diagrams and use cases.

> Led the Cisco Quarterly Release deployments and Go-Live activities.

> Involved in analysis of Business Requirement Documents, Use cases and

Functional Specification documents.

> Travelled onsite (USA), for 10 months, to lead the Quality Assurance Team

and liaise with the client and offshore team to bridge the knowledge and

information gap.

> Collaborated with the development teams across functions in design,

development, testing and deployment phases.

> Worked in the Agile and SDLC projects.

> Involved in preparation and review of Test Cases and Test Scenarios and

execution of the same in various phases: System QA, Regression Testing,

Dry Run, and Production.

> Ran data validation scripts for verification of data migration tasks in

TOAD

> Acquainted with Haley's Business Rules Engine and worked on the initial

launch of this engine.

> Prepared Business Acceptance Testing (BAT) and User Acceptance Testing

(UAT) test cases.

> Interacted with Senior Project Managers, Group Managers and higher

management on quality issues

Client Profile: TCS Internal

Company: Tata Consultancy Services

Duration: Jun'05 to Aug'06

Role: Analyst

Responsibilities

> This was Venture Capital Initiative project where analysis of start up

companies and new technologies was carried out.

> Worked as Analyst to look into the start up companies

Bachelor of Engineering in Electronics and Instrumentation, 2005 from

S.A.T.I (Vidisha), INDIA

Operating Systems - OS1100, MSDOS, Windows 95/NT

Languages - C, C# and SQL

Software Packages - Mercury Quality Centre, MS Office, MS Visio, TOAD,

SharePoint

Tools - RALLY, STORM, WIKI, JIRA

> Leadership Skills

> Causal Analysis

> Quality Management and Quality Team Leader

> Presentation Skills

> Leading Teams Effectively, Teamwork, Customer Orientation.

Induction training included an overview of software engineering and various

related aspects, namely, design principles, testing, requirement

specifications, reviews, and project management. Open system related

training included C, C++, Oracle.

Received Appreciation Awards from Cisco

REFERENCES

Available upon request

Executive Profile

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Projects Undertaken

Education

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