Vidula Mishra
*+ years of progressive experience in Functional Consulting, Solution
Designing and Business Analysis.
Core Competencies include:
Business Analysis and Design System Analysis and
Design
Requirement Gathering and Feasibility Analysis Solution Designing
Design & Quality Assurance of Software Applications Gap Analysis
Team Management
Highly motivated and seeking a challenging career where I may contribute my
skills and experience to the company's success.
V Domain Expertise: Amdocs Service Management Suite (ASMS), Operations
Support System (OSS), Order Fulfillment and Order to Acceptance (O2A) and
Assurance systems and applications for various Telecom customers, Pricing
& Discounting (Non-Standard Process), Understanding of eTOM
> Managed and Implemented technically challenging functional and cross
functional requirements
> Managed, executed and coordinated, Functional and Cross Functional
Releases with excellent experience in Client Orientation and Project
Assessment
> Worked across various projects as project lead and have extensive
experience of managing mid-size teams.
> Experience of working on multiple Scrum / Agile projects. Involved in
the Sprint planning meeting, Daily Scrum meeting and End meetings.
> Excellent experience on Project Management and various Organization
Processes starting from Project Initiation, Planning to Execution and
Implementation
> Highly committed to my job. Proven record of demonstrating Teamwork,
Leadership, Analytical skills, Hard & Smart work and Dedication
Company: Infosys Limited
Duration: May'12-July'14 Senior Consultant /
Business Analyst
Company: Tech Mahindra Limited
Duration: Jan`11-Apr'12 Business Analyst
Company: Tata Consultancy Services
Duration: Jun'05-Dec'10 Lead Analyst
Client Profile: Telstra
Company: Infosys Limited
Duration: May'12 -July'14
Role: Senior Consultant / Business Analyst
Responsibilities
> As the project lead responsible for timely delivery of the requirements,
preparation and execution of project plan, coordination of the planned
activities and resource management.
> Thorough understanding of Amdocs Service Management Suite (ASMS) product,
Service Order Management (SOM) its various Order Management-Fulfilment
components and interfaces.
> Stakeholder Engagement for the requirement gathering and analysis. Co-
ordination with the functional and cross functional groups to identify
the gaps. Analyzing all the upstream and downstream impacts due to
requirement and bridging gaps.
> Collaborated with client and product owners to define and analyze the
business requirements as well as propose solution on the requirement
provided.
> Developed High level design documents, Business Requirement documents,
Functional Specification, Low level design documents (with Sequence
Diagrams, Use Cases and User Stories) and Design walkthrough
presentations.
> Developed User Stories and Acceptance Criteria for the functional
requirement on Rally tool.
> Involved in the costing of the project and requirement.
> Conducted walkthrough of the requirements and its implementation with
various stakeholders and product owners.
> Experience of working on multiple Scrum / Agile projects. Involved in the
Sprint planning meeting, Daily Scrum meeting and End meetings.
> Responsible for managing and providing solution for a highly complex
business requirement which resulted in huge reduction of unhealthy orders
there by increasing customer satisfaction and revenue generation.
> Reviewed test cases prepared by testing team and provided Sign Off.
> Supported designs until they Go Live and helped In-life design team
later.
> Performed Root Cause Analysis of issues reported post-production and
provided long term fix which resulted in reduction of fallouts.
Client Profile: British Telecom
Company: Tech Mahindra Limited
Duration: Jan'11 till Apr'12
Role: Assurance Solution Designer/ Lead Business Analyst
Responsibilities
> As the project lead responsible for timely delivery of the requirements,
preparation and execution of project plan, coordination of the planned
activities and resource management.
> Well acquainted with BT's Assurance Operations Support system and
components. Extensive knowledge of BT's Operating Model and Assurance
journey and its Operations Support System (OSS),.
> Dedicated in providing efficient and timely business solutions to the
Openreach's Assurance journey.
> Responsible for solely managing highly complex and cross functional
requirement which resulted in reduction of FTE and replacing Legacy
systems.
> Involved in capturing requirements from Product line, Business Sponsors
and prioritizing them.
> Conducted workshop/walkthrough of the requirements to brainstorm it
thoroughly with project stakeholders and business sponsors.
> Formulation of User Stories, Solution Stories, Platform Solution Stories
along with Acceptance Criteria for the high level business scenario on
STORM and Rally tools
> Prepared Design template, Design summary, Static design, Dynamic design
documents
> Ran the compliance of solution design against the Demand stories,
Customer experience stories.
> Led the delivery of the Quarterly Releases as Business Lead where
activities were focused on the following: identifying program risks &
contingency plans, stakeholder communication, providing approvals for
project change control
> Updated existing processes for Manual team including changes in existing
exceptions.
> Prepared design summaries to seek sign Off from Platform Architects on
JIRA tool
> Worked in the Agile / Scrum projects. Involved in the Sprint planning
meeting, Daily Scrum meeting and End meetings
> Provided Component Design Sign Off and supported component Sprints.
> Supported designs until go Live.
Client Profile: British Telecom
Company: Tata Consultancy Services
Duration: Aug'09 to Dec'10
Role: Assurance Solution Designer / Business Analyst
Responsibilities
> As the project lead responsible for timely delivery of the requirements,
preparation and execution of project plan, coordination of the planned
activities and resource management.
> Worked extensively with Product and Service managers to launch new voice
product in the market, which was critical from industry point of view
> Single handedly managed the complete assurance journey of the new product
launch.
> Managed Cross functional team in the design and development of the
business requirement.
> Captured requirements from Business sponsors and performed RIA(Rapid
Impact Assessment ) for business requirements
> Conducted workshop/walkthrough of the requirements to brainstorm it
thoroughly with project stakeholders and business sponsors.
> Prepared High Level Design document, formulated Acceptance Criteria to
facilitate the component designing and test case preparation on STORM and
Wiki tools.
> Prepared design summaries to seek sign Off from Platform Architects on
JIRA tool.
> Reviewed Detailed Level Design document and provided Component Design
Sign Off. Supported the component sprints.
> Worked in the Agile / Scrum projects. Involved in the Sprint planning
meeting, Daily Scrum meeting and End meetings.
> Good understanding of the Operations Support System (OSS).
> Reviewed test cases prepared by testing team and provided Sign Off.
> Supported designs on all the Sprints/ Iterations until go Live.
> Provided knowledge transitions to team members.
Client Profile: Cisco
Company: Tata Consultancy Services
Duration: Sept'06 to Jul'09
Role: Lead Analyst (Location-
San Jose, US)
Responsibilities
> Managed a mid-sized team consisting of onsite and offshore and drove them
towards delivering results that were in line with program initiatives and
meeting high standards; managed team scope of work, timeline
deliverables, and quality of work. The efficiency for every release has
been the overall goal.
> Well acquainted with Cisco's Sales processing & approval capabilities
viz. My Deal Manager (MDM), SFDC/ Quoting, CCW its downstream
applications
> Led the delivery of the Cisco Quarterly Releases for World Wide Sales
Organization as Analyst where activities were focused on the following:
developing requirement document, developing overall Test Strategy and
identifying needs for regression and integration testing, including End-
to-End Testing, defining critical performance scenarios and success
criteria for a given project, stakeholder communication, coordination
with other IT cross functional teams
> Analyzed the functional and non-functional requirements and prepared
Requirement Documents with
end to end impact process flow diagrams and use cases.
> Led the Cisco Quarterly Release deployments and Go-Live activities.
> Involved in analysis of Business Requirement Documents, Use cases and
Functional Specification documents.
> Travelled onsite (USA), for 10 months, to lead the Quality Assurance Team
and liaise with the client and offshore team to bridge the knowledge and
information gap.
> Collaborated with the development teams across functions in design,
development, testing and deployment phases.
> Worked in the Agile and SDLC projects.
> Involved in preparation and review of Test Cases and Test Scenarios and
execution of the same in various phases: System QA, Regression Testing,
Dry Run, and Production.
> Ran data validation scripts for verification of data migration tasks in
TOAD
> Acquainted with Haley's Business Rules Engine and worked on the initial
launch of this engine.
> Prepared Business Acceptance Testing (BAT) and User Acceptance Testing
(UAT) test cases.
> Interacted with Senior Project Managers, Group Managers and higher
management on quality issues
Client Profile: TCS Internal
Company: Tata Consultancy Services
Duration: Jun'05 to Aug'06
Role: Analyst
Responsibilities
> This was Venture Capital Initiative project where analysis of start up
companies and new technologies was carried out.
> Worked as Analyst to look into the start up companies
Bachelor of Engineering in Electronics and Instrumentation, 2005 from
S.A.T.I (Vidisha), INDIA
Operating Systems - OS1100, MSDOS, Windows 95/NT
Languages - C, C# and SQL
Software Packages - Mercury Quality Centre, MS Office, MS Visio, TOAD,
SharePoint
Tools - RALLY, STORM, WIKI, JIRA
> Leadership Skills
> Causal Analysis
> Quality Management and Quality Team Leader
> Presentation Skills
> Leading Teams Effectively, Teamwork, Customer Orientation.
Induction training included an overview of software engineering and various
related aspects, namely, design principles, testing, requirement
specifications, reviews, and project management. Open system related
training included C, C++, Oracle.
Received Appreciation Awards from Cisco
REFERENCES
Available upon request
Executive Profile
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