CRYSTAL M. PAGE, CMP

**** ********** ****

Centreville, Virginia 20120

703-***-****

September, 2009 – Present

Senior Manager, Company Administrative & Event Services

Clinical Care Options, Reston, VA

Manage the logistics and execution of a variety of live medical education

programs, including pre-planning, budget management, scheduling, selection of

meeting venues, faculty logistics/travel management, center recruitment, meeting

publicity, registration, catering, status reports, on-site staff management, vendor

management and post program tasks (including reconciliation of OOPs).

o Ensure programs are executed on time, on budget, and of the highest

quality.

o Manage internal and external live meeting reporting requests, including

weekly and ad hoc status reports and finance-related reports

o Consult with applicable CCO staff to proactively determine creative

solutions to improve program quality, timeliness and cost; Collaborate with

CCO management to find opportunities to streamline procedures and

create efficiencies for CCO; Provide on-site leadership while ensuring all

programs are executed as planned and create real-time solutions for

unforeseen circumstances.

Responsible for sourcing, contracting and providing training and feedback for

third party vendors (includes meeting venues, lodging, travel, AV services,

catering, and office related vendors). Manage third party vendors ensuring best

value pricing, budget adherence, and service/delivery to ensure that CCO

standards are maintained at the highest level of quality and to limit or manage

CCO’s liabilities. Build new third party vendor relationships and make

recommendations based upon CCO’s business needs.

Develop and maintain CCO Standard Operating Procedures and third-party

vendor policies for live meeting execution and office operations. Manage all

contracts associated with securing meeting space, catering and logistics, and

office management; negotiate fair pricing, contract terms and conditions to

mitigate risk to CCO.

Take lead role in maintaining and organizing office operations and procedures,

including liaising with property management and other third parties to ensure

office conditions and supplies meet the needs of office staff.

InPractice/Clinical Care Options (continued)

Arrange logistics for internal company meetings, including All Hands meetings,

Senior Management meetings, Holiday parties, and other Company events, in

support of the President/COO.

Assist the President in executing Human Resource functions including:

o Assisting with new employee hiring and orientation

o Assisting with professional development and training opportunities

o Managing employee assistance and incentive programs

o Ensuring 90-day (new employees), mid-year, and annual performance

reviews are completed for all employees each year.

o Managing annual bonus assessment process for eligible employees, except

members of the Senior Management team

o Ensuring approved vacations, holidays and company events are recorded

in the online company calendar

April, 2009 – September, 2009

Manager, Government Event Operations

Experient, Inc., Arlington, VA

Develop and maintenance of a cohesive team, motivating the highest quality

performance measurements

Evaluate and coach a staff to maximize efficiency of operations

Develop, implement and maintain processes and standard operating

procedures to ensure seamless service delivery

Develop training materials and tools for Government events team

Coordinate with internal departments for seamless program delivery

Understand full scope of service offerings for all Government programs

Maintain current schedule of events and resources required and assigned for all

contract awards

Maintain labor resources for staffing needs

Create standard systems for on-boarding new labor in support of Government

January, 2007 – April, 2009

Owner

C. M. Page Consulting, Event Management Services

Meeting management of pharmaceutical sponsored Satellite Symposiums at

medical conventions, including site visits, catering, convention services, audio

visual and travel vendor management, faculty management, event marketing,

budget management, onsite support, staff management and post program

tasks

Meeting coordination of programs on various topics, including RFP development,

site selection, housing and room block management, registration, catering,

temporary staff, audio visual and travel vendor management faculty

management and post program tasks

C. M. Page Consulting, Event Management Services (continued)

Coordination of Grand Rounds medical education programs, including

identification of nationwide hospitals and dinner programs, faculty

management, process development, event marketing, registration, catering,

staff management, travel vendor management and post program tasks

Coordination of Corporate and Government programs, including

comprehensive RFP development, site selection, trade show management,

housing and room block management, registration support, budget

management, catering, special event selection and coordination, sponsorship

management, onsite hotel support and post program tasks

Coordination of conference planning audit processing for a federal government

agency, including research, budget auditing, process development and budget

trending

February, 2004 – November, 2006

Booz Allen Hamilton, McLean, VA

Senior Consultant, Meeting Planner, Meeting Assistance & Planning Solutions

Management of multiple small, medium and large Government and internal

Booz Allen Hamilton conferences and events for such agencies as Department

of Army, APEX, FDA, DHS, DoD, DOT, ODP and FAA.

Management of budget, pre and post registration needs, agenda

development, program materials, speaker management, protocol, vendor

management, transportation and on-site support needs, accounts

payable/receivable, and customer service with a strong focus of risk mitigation

Management of the hotel contracting/negotiation process; serve as liaison

between client and hotel; including hotel logistical needs such as RFP

development, audio visual, food and beverage and space/room set-up

management to ensure a seamless meeting/event

Manage performance management review process for junior staff to include

review of competencies associated with position, recommendation for career

advancement and promotional opportunities.

Mentoring of junior staff to develop current competencies as well potential

opportunities for career advancement.

Training of new staff to the MAPS department, including program management

tools, registration system process and client identification information

Management of strategic process development, budget management tools,

registration material development, contract review process, fundraising and

status delivery tools

August, 1997 – October, 2001

Cable & Wireless, USA, McLean, VA

Senior Manager, Sales Incentive/Event Programs

Management of the domestic and international sales incentive/event programs;

responsibilities include creation of annual program timeline, program content

development budget management, accounts payable/receivable program

transactions, development of pre-program promotional materials, gift selection,

site selection, air and ground transportation vendor selection, contract

negotiations, entertainment, motivational speakers /performing artists and on-site

meeting/event management

Management of Sales Incentive support team, including performance review

process and salary recommendations

Responsible for internal sales training logistics including trade shows

Development and management of the sales contest criteria for the U.S. based

sales force; Reduced overall program costs in the amount of $500K by

successfully managing under budget

Management of the sales contest criteria communication/distribution process

including direct mail

and web campaigns for the U.S. based sales force; Point of escalation for all

contest criteria inquiries

Management of the annual Sales Kickoff program, including development of

business and motivational training program content, promotional material

development, reduction in program costs, management of time sensitive

deadlines, accommodation selection and event management needs

Education: T.C. Williams High School, Northern Virginia Community College, Paralegal

Certification, Human Resources Assistant Certification, Cable & Wi reless Leadership

Development Institute, SGMP CMP Training, Certification, Meeting Planning, Convention

Industry Council

Professional Skills: Microsoft Word, Excel, PowerPoint, Access, Outlook, Netscape,

Schedule, FilePro, Microlaw, Quicken, Wyse, AS/400, Adobe Acrobat, ACT,

QuickBooks, Siebel, On Vantage (System Administrator), Cvent, Sharepoint, CWT Travel

Administrator

Accolades: 2* General Coin for executing the Army Communities of Excellence Awards

at the Pentagon in 2004; Society of Government Meeting Professional Program of the

Year Ending 2006, APEX Committee Participation

Clearances: Secret clearance

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