CURRICULUM VITAE

Silvia Botros Makkar

Dear Sir,

Kindly find attached a copy of my curriculum vitae for your

reference holding all information regarding my experiences, qualifications

and personal data.

I really do hope that my qualifications would meet your expectations and

distinct criteria, as I would be more than happy and honored to be a part of

your team.

Your feedback will be highly appreciated,

Regards,

Silvia Botros

Enclosed: Resume (4 pages).

Silvia Botros Makkar

SEQ.16, El Nozha El Gedida, Cairo, Egypt.

acfygc@r.postjobfree.com

(202-**-**-**** - (012*-**-**-***

PERSONAL DATA:

Date of birth: September 23, 1975.

Place of birth: Cairo, Egypt.

Nationality: Egyptian.

Material status: Married.

EDUCATION:

- High School:

Graduated from El Makrizy Language School year 1992.

- University:

El-Alsun, Ain Shams University, year 1996-1997.

Grade: Very Good.

LANGUAGES:

Arabic - Mother tongue

English - Very Good

Germany - Fair

CAREER OBJECTIVE:

Continuing to pursue my career in Hotels Management to enhance

and utilize my existing experience, intending to join a leading structure that

can not only benefits from my skills but also helping me develop my

creative talent to add value to my career.

EXPERIENCE:

- Hotel Club Calimera Akassia & LTI Akassia Beach Marsa Alam (5

Stars Hotel) 644 Room

Central Reservations Manager (Full Time)

Reporting to the Director of Sales & Marketing

From January 2006 to present.

JOP DESCRIPTION:

I have proved myself to be a more than just handling the reservations

but also participating in the creation of the annual plan with all its details of

rates, marketing, segment targeted, selecting suppliers, and creat ing ideas

to sell products in a new and fresh way.

I am also responsible for:

- Handling all reservation requests from tour operators and travel

agencies.

- Checking for availability according to contracts, release periods and

allotments.

- Responsible for the communications between Cairo head office and

the hotel.

- Arranging for individual guest transportation to / from the Hotel.

- Handling all payments for cash reservations at head office.

- Answering all guest mails & special requests.

- Handling all online bookings from the website and different ports.

- Creating rate charts and special promotions.

- Creating Rate Codes according to contracts.

- Handling all problems with Income or Credit departments

concerning rates or invoices

- Checking all Tour Operators Sites or systems ( Destimo, JIL, SIS)

to add allocations, open or close sales, new bookings, Sales

Situation

- Hotel Akassia Swiss Resort Marsa Alam (5 Stars Hotel)

Reservations Manager (Full Time)

Reporting to the Director of Sales & Marketing

From May 2004 to January 2006.

- Hotel Akassia Swiss Resort Marsa Alam (5 Stars Hotel)

Sales & Marketing Assistant (Office Manager) (Full Time)

Reporting to the Director of Sales & Marketing

From May 1999 to May 2004.

JOP DESCRIPTION:

Ability of managing the office in a dynamic way, taking care of all

the statistics and the market analysis, studying competitor strength and

weaknesses and recognizing sales opportunities, with the respect of having

time frame, direct all departmental activities, to coordinate overall goals

into marketing goals and to implement all programs established by the

company.

I am also responsible for:

- Responsible for the filling system.

- Organize arrangements and contracts.

- Handling phone calls, messages and faxes.

- Handling and controlling the distribution of fact sheets and other

documents.

- Preparing reports of various sales activities.

- Maintain sales staff records (training course, vacations, reports,

plans…etc.).

- Preparing news updates and other flyers for sales department.

- Preparing products updates presentations.

- In-doors sales representative.

- Typing and translating contracts, faxes, memos and letters.

- Flights booking.

- Handling petty cash and controlling office expenses.

Marketing:

- Implementing marketing plans.

- Doing market analysis studies.

- Keep track of competitor's promotional activities and product

enhancements.

- Preparing products updates presentations.

- Organizing seminars, events and other promotional activities.

- Order and maintain inventory of giveaways and promotional

materials.

- Coordinating with media agents on the means of retaining and

enhancing company image.

- Working on rates and promotions.

Public Relations:

- Ensure the creation and continuation of a positive and identifiable

image.

- Arranging and implementing on-site events in conjunction with

overall Marketing plans and needs of the individual facilities.

KEY QUALIFICATIONS:

I have an excellent knowledge of all PC windows systems and all

their Internet Applications.

Computer Skills:

Ability to operate excellently with:

Microsoft office (Word – Excel – PowerPoint).

-

- MS Internet Explorer.

- MS Outlook Express.

- Capability for using and searching the Internet.

Hotel Management Systems:

Ability to operate excellently with:

- Fidelio V8

- Fast learner for any other systems

Flight booking Systems:

Ability to operate excellently with:

- Amadeus reservation and ticketing system.

ADITTIONAL SKILLS:

- Ability to work under pressure.

- Ability to work as part of a team.

- Dealing with people and handling complains.

- Set up and meet deadlines.

- Strong communication skills and decent personal attitude.

Contact this candidate