Ese Imarah

*** ***** *** ************, ** *****

404-***-****

acfyf4@r.postjobfree.com

QUALIFICATIONS

Over 15 years of business experience in the management and administrative field. Excellent adaptability,

flexibility, and creativity; proven on multiple tasks. Ability to organize, prioritize and work under

extreme work pressure, heavy work load and deadlines; while motivating and influencing a team.

PROFESSIONAL SKILLS

Managerial &Supervisory Skills

• Supervised 40 employees in multiple departments

• Planned and provided oversight to the completion of yearend inventory

• Coordinated with human resources department in hiring the appropriate individuals for the

workforce and assisted in designing appropriate training programs

• Developed and implemented strategic objectives to ensure achievement and profitability goals

and high level of customer’s satisfaction.

Interpersonal & Teamwork Skills

• Scheduled meetings, updated departments with new information and changes, work on team

projects

• Developed creative and exciting skills to promote sales for the department

• Built relationship clients and handled paperwork and other duties of higher management in their

absence

• Negotiated with difficult clients in a positive manner and handled problem resolution activities in

a proactive manner

Customer Service and Sales Skills

• Ensured customers were always satisfied by going beyond and above duties

• Assisted customers in identifying services/products that best suited their needs

• Maintained knowledge of current sales and promotions, policies regarding payment and

exchanges, and security practices

• Assisted with promotions and flyers to increase sales

Quantitative Skills

• Identified, researched and recommended a new Internet service provider, cutting the company's

online costs by 15 percent

• Reduced overhead by taking on more responsibility with administrative projects

• Managed petty cash and processed payments

• Designed and implemented customer care strategy that increased sales by 25%

COMPUTER SKILLS

Proficient using Power Point, Word Visual Basic 6.0, Microsoft Access, Microsoft Word, Excel, Java,

Email, Faxing

EMPLOYMENT HISTORY

Front End Manager, Wal-Mart, Riverdale GA 2000 to Present

Assistant Manager, Kroger, Denton Texas 1997 to 2000

Customer service Associate, Payless shoe, Denton, Texas 1995 to 1997

Administrative Assistant, Anso Power Morrow, GA 2000 to 2003

EDUCATION

Bachelor of Science in Business Management

Westwood Collage, Midtown Atlanta GA

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