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Customer Service Human Resources

Location:
Schaumburg, IL
Posted:
September 15, 2014

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Resume:

STEPHANIE HALEN

*** *. ******** ****

Lake Zurich, IL 60047

847-***-****

acfycs@r.postjobfree.com

* *******

An accomplished professional with over 15 years of experience; increasing responsibilities in the field of

human resources. As a dedicated professional I fully understand the importance of the HR department to

any organization, and therefore I aim to make any office work effective and efficient. Accomplishments in

product, vendor and employee management, strategic planning, customer service; collaboratively working

within in all levels of an organizations to achieve objectives; and I fully understand the pressure of

achieving targets and accurately assessing job applicants according to their ability. Strong leader with

excellent communication skills.

• • •

Recruitment Onboarding Product Management

• • •

Negotiation Communication Skills Organized & Multitasked

• • •

Collaborative Customer Service Client Relationships

• • •

Employee Management Strategic Planning Vendor Management

• •

Problem Solver Pre Screening & Hiring

2 PROFESSIONAL EXPERIENCE

Portrait Health Centers, Vernon Hills, IL February 2014 - Present

Specializing in Diagnosing and Treating Depression, Attention Deficit Disorders, Nutritional Needs, and

Learning Differences in Children, Adults & Seniors

Human Resources – HR Executive May 2014 – Present

• Filter and review completed candidate profiles, resumes and evaluated applicants work

history, education and training, job skills, desired salary and personal qualifications against open

requirements.

• Manage interview process including, screening, interviewing and final selection for

Psychologists, Counselors and Dietitians

• Negotiate rates and extended offers of employment to successful candidates and filled all

the necessary paper work after the hire.

• Develop and cultivate strong relationships with various levels of management and

candidates.

• Other Positions Held: HR Intern

Emmaus House of Hospitality, Lake Zurich, IL November 2009 – May 2013

A non-profit group working to help those who are hungry and struggling to stay in their homes.

Board of Director Member & Harvest Coordinator

• Assisted with the Sunday Community Dinner, which currently services more than 200 people

each Sunday, and helped distribute donated items such as food from the Food Rescue Ministry,

toiletries, diapers and baby formula.

• Developed relationships with retail stores to donate food that was made available for those in

need at the Community Dinner and through several food pantries.

• Led the coordination efforts with volunteers and retails stores to collect and distribute food every

week.

• Helped organize and execute special events including rummage sale, Jeeper Sneakers, and

various food donation give-aways.

STEPHANIE HALEN

Page 2

AeroDirect, Wheeling, IL January 2001 – October

2

2005

Provides simplification to the global market of valued aviation products and services.

Purchasing / Account Manager

Managed all phases of order processing, coordination of shipments, technical troubleshooting,

vendor sourcing and maintaining appropriate warehouse stock.

• Managed vendor relationships to negotiate pricing and ordering materials for customer

aerospace needs. Specialized in mil-spec hardware, electronics, general aviation and

hazardous chemicals.

• Increased managed accounts from 3 to 7, which included the United States Government

and the Asian Brokers.

• Negotiated with vendors to ensure lowest price was obtained for just-in-time inventory.

• Acquired global supply resources by using e-commerce to reduce expenses and increase

efficiency.

Mueller Industries / B&K Industries, Elk Grove Village, IL February 1995 – December 2000

Multi-billion dollar revenue company that provides wholesalers, retail distributors and original equipment

manufacturers (OEM) around the world with one of the broadest offerings of flow control and industrial

products from a single source.

Production Coordinator

Managed all inventory, warehouse stock transfers and billing production issues. Forecasted and

purchased inventory and manage service levels for all customers including the company’s top

four accounts.

• Managed seven employees responsible for production which included completion of bill of

material and packaging to exceed inventory level management.

• Assisted with inventory conversion due to company merger by updating all pieces with

new SKU and ensuring everything was entered into the new system.

• Managed all phases of order processing, coordination of shipments, technical troubleshooting

and maintaining appropriate warehouse stock by working with sales representatives and

customers. Worked trade shows to sell potential clients new products.

• Provided feedback to Marketing to develop technical data sheets for our products which

were used in the product line categories.

• Other Positions Held: Inventory Analyst, Customer Service Lead, Sales Representative

1 VOLUNTEER EXPERIENCE

Emmaus House of Hospitality, Lake Zurich, IL November 2009 – May 2013

Ela Township Senior Center Volunteer, Lake Zurich, IL February 2011 - November 2013

PROFESSIONAL TRAINING / BUSINESS SKILLS

• Human Resources Management Certificate, Harper College, Palatine, November 2013

GPA: 3.75/4.0

• Introduction to International Trade Certificate, Harper College, Palatine, 2006

• Advanced Import Regulations Certificate, Harper College, Palatine, 2006

• Knowledge of Microsoft Office and DRP Planning



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