Anna Hempkin

*** ******** *** *. ***,

Toronto, Ontario

M3H 2T1

416-***-****

acfy9y@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

Comprehensive experience in all aspects of customer service and office administration

Strong interpersonal and communication skills

Proven ability to multi-task and meet deadlines

Demonstrated strength in problem solving, results oriented

Resourceful; with strong time management and team building skills

Obtained excellent organizational skills by successfully balancing school and extra-

curricular activities

Driven in a challenging and diverse environment

Strong knowledge in Customer Relationship Management tools

Fluent written and verbally in English and German.

Confident knowledge of system and PC applications (Windows, MS Word, Excel,

Access, Photoshop)

EXPERIENCE:

Costco, Whole Sale Retailer, Toronto, Ontario, July 2011- January 2012, Part-time

Performed cashier duties

Customer service

Attended meetings to represent employee suggestions to the managers

Performed marketing activities by providing information to customers about the different

memberships

Holiday Pool Service, Toronto, Ontario, July 2011- October 2011- Seasonal, June 2014-

August 2014 ( Part-time/ seasonal)

Office administration work

Customer service duties

Answered calls and assisted customers with questions

Payrolls and established cheques for employees

Invoicing and other accounting activities

Christine Bib Catering Company, Toronto, Ontario, March 2011- January 2012, on- request

Cashier and Sales associate

Decorate and prepare room beyond customers’ expectations

Prepare and serve food to clients and guests at clients designated locations

Mix alcoholic and non-alcoholic drinks for guests

Ensure immaculate clean up after all affairs

Practice Teichmueller, Frankfurt, Germany June 2008- July 2009

Performed Office Managers duties and functions

Set up appointments for patients

Assisted patients with insurance claims

Billing, Invoicing accounts payable and receivables, payroll, including source deductions and

filling

Translated doctors diagnostic to patients file

Coordinated social events for patients

Formulated To-Do lists tracking reports which facilitated efficiencies in the office b y

eliminating many hand written notes.

ICAP (Stockbroker), Internship program, Frankfurt, Germany 2003

Performed office duties including:

Print out of International Stock Market updates for evaluation

Published daily international stock market performances on designated boards for easy

access to the brokers

Devised excel reports with customer information with daily gains and losses for the brokers

to evaluate

Calculated payroll for 100 office and support staff employees

Attended high profile meetings, took notes and distributed as appropriately required

VOLUNTEER EXPERIENCE:

Charity Event, Mississauga, Ontario, November 18-20th, 2012

Event planning and marketing

Weekly team meetings to plan and organize the charity event

Produce, implement and execute appropriate marketing strategies for the event in a timely

manner.

EDUCATION:

Sheridan College, Advanced Diploma in Business Administration- Marketing 2012 - 2014

Distance Learning, Diploma in Translation 2011- 2012

Wiesbaden Business School (Germany), University, Business Administration 2009- 2010

ACHIEVEMENTS:

Received an Advanced Diploma in Business Administration- Marketing with honours.

Achieved a Translation Diploma for English and German

Planned and organized a charity event at Sheridan College

Established and presented different marketing plans at Sheridan

ACTIVITIES:

High School

Peer coach – selected to help first year students make a smooth transition from middle

to high school

Member of the student union in High School

REFERENCE AVAILABLE UPON REQUEST

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