Maricela Davis

*** ******* *****

East Palmetto, GA acfy8u@r.postjobfree.com

30268

Cell: 404-***-****

Professional candidate with proven experience in manufacturing, quality control, purchasing and supply chain

operations. Successful history of streamlining operations, increasing efficiency, and improving overall product

quality. Team building skills, excellent interpersonal communications skills, and strong analytical ability.

Areas of Expertise

Customer Satisfaction Enhancement Teambuilding & Training

Customer Service Front End Supervision Reporting/Analysis Order

Complaint Handling & Resolution Analytical and Critical thinking Fulfillment Planning &

Customer Service Certified Organizational Skills Forecasting Strong

Bilingual English/Spanish Communication Skills Technical abilities

Work under pressure Lean Strong Interpersonal Skills Project

Oracle Adaptability Management Certification

SAP Stress Suppliers’ audits

Proficient in all Microsoft Programs Production Scheduling

tolerance

Proficient in QuickBooks Purchasing

Professional Experience

DSRV Inc. Clarkston, GA 11/2013 to 08/2014

Operations Supervisor

In this role I am responsible for the management of all operations and supply chain activities including customer relations,

order management and inventory management, logistics, purchasing and all product packaging activities. I coordinate and

supervise the daily, weekly and monthly activities that take place within my assigned area of operations. I am responsible for

providing leadership, training and guidance to the workforce and ensure that all tasks are performed in a safe, secure and

clean environment following all standard procedures and company policy.

Plan and control all scheduling activities and assign priorities based on customer needs and product

availability.

Responsible for inventory management and cycle counts of all finish goods as well as WIP and Non Conforming

inventory.

Ensure that accurate inbound or receipts, intercompany transfers and RMA’s are recorded.

Plan manufacturing schedule to ensure that orders are delivered complete, on time to meet customer

requirements.

Manage all product packaging activities to include: printed matter inventory, scheduling and managing staff to meet

customer requirements.

Manage the packaging team to ensure current packaging activities are complete and compliant with customer

specifications.

Create shipping documents according to SOP, customer requirements, and domestic/international

requirements.

Receive process and invoice customer orders as per customer specifications, contracts or purchase order.

Manage all aspects of purchasing activities to include qualifying suppliers, placing orders and reconciling

receivables.

Follow up on customer complaints/non conformance related to the department.

Responsible for hiring, training and develop packaging team.

Create and maintain weekly sales and inventory reports for management and key customer.

Record customer complaints, investigate and issue a resolution.

Prioritize orders to meet customer needs and request/schedule expedites with the factory as needed.

Provide technical support as needed.

Provide forecast and work directly with suppliers and manufacturing facility to meet demand.

Eaton Cooper Lighting Peachtree City, GA 09/2012 to11/2013

Marketing Services Analyst

As a marketing services analyst I managed all projects received from my assigned territory. In addition to walking a project

from order entry to the request and scheduling of production expedites, I oversee that the packaging and shipping conditions

meet the customers’ requirements, as well as prepare all documentation needed for shipping and customs clarification.

In addition to project management, I perform several analytical reports both to track and manage service levels as well as to

assist with manufacturing needs, complaint resolution and inventory control.

Main contact/liaison between customer and manufacture facility.

Receive and process customer orders; Create invoices, issue credits and process returns.

Record customer complaints, investigate and issue a resolution.

Provide weekly/monthly reports to upper management

Prioritize orders to meet customer needs and request/schedule expedites with the factory.

Provide technical support as needed.

Provide forecast and work directly with suppliers and manufacturing facility to meet demand.

Stryker Orthopedics Inc. Newnan, GA 0 6/2007 to 9/2012

Global Supply Chain Coordinator – 11/10 to 9/12

Int’l Customer Service/Marketing Support – 06/07 to 11/10

Responsible for the efficient operation of the warehouse; order fulfillment, shipping and receiving, inventory and returns

activities. Main contact for all International affiliates, responsible for all coordination and management of daily shipment,

reporting, supply needs and forecast, issue resolution and timely schedule of all communications and documents needed

for customs clearance.

Coordinate all order fulfillment

Manage and monitor the processing of procurement inquiries and orders from start to finish.

Provide assistance to the Affiliates to troubleshooting any issues, both products and service related

Track the progress of orders, communicating as necessary with colleagues both internal and external

Provide weekly/monthly reports to both upper management and top customers

Process RMA’s, credits and Invoices.

Assist in month end activities and invoice past due collections.

Investigate complaints and find root cause and issue a resolution.

Devlin Partners Inc. Norcross, GA 05/2006 to 06/2007

Project Manager

Responsible for the overall direction, coordination, implementation, execution, control and completion of the

production needs and warehouse operations. Oversees the managing, supporting and servicing project needs in large

company environment and at director level. Supervised all temporary and contract recruitment and managed; service

contracts, employee’s schedules, training and payroll, oversee day to day operations and comply with company

policies, service level agreements and customer satisfaction.

Retain accounts through the development of strong relationships with key decision makers and users within the organization.

Conduct account reviews on regular basis to review service needs and develop business targets.

Assemble and coordinate project staff

Manage project budget

Plan and schedule project timelines

Constantly monitor and report on progress of the project to all stakeholders

Introduced training programs that enhanced employee performance and helped build a motivated workforce.

City of East Point East Point, GA 04/2004 to 05/2006

Probation Officer

Responsible for investigating thoroughly offenders personal history, background and environment; report findings to the court

and prepare to make appropriate recommendations on dispositions; periodically interview probationers to determine the

effectiveness of probation supervision and areas in which casework counseling are needed; refers probationers to social

resources in the community for assistance in rehabilitation; enforce court orders; recommend revoking of probation and/or

modification of court orders when necessary.

Perform all assigned duties relating to cases scheduled for appearance in court

Assists as needed in courtroom procedure during court sessions

Maintain accurate and up to date case records

Enforce all orders handed down by the court

Conduct Investigations and prepare appropriate reports

Sears Roebuck Co. Union City, GA 12/2002 to 04/2004

In Store Marketing

Assist the marketing team in the overall store presentation by focusing on effective retail marketing to enhance store appeal and

increase sales. Purposely change store floor plans for marketing to comply with store advertise sales.

Education, Skills and Training

American Intercontinental University – Dunwoody, GA 2003 to 2006

Earned BA of Business Administration (Management), Graduated Cum Laude

Skills: Proficient in MS Office (Excel, Work, Publisher, Access, Power Point, Outlook), ORACLE, SAP, QuickBooks, Kronos,

Breeze

Training: Project Manager Professional Certification, MS Courses/Seminars, Time Management, Leadership, Civil Treatment,

Interviewing, Inventory Management, Loss Prevention. Customer Service Certified and Licensed Interpreter/Translator

(English/Spanish)

References

LinkedIn Profile: http://www.linkedin.com/pub/maricela barboza/32/a2/149 and other references available upon request.

Contact this candidate