OBJECTIVE: To obtain an entry-level position in a Company in which I all

my efforts and talents will be put to use as well as appreciated

EDUCATION:

Wilson Technological Center Dix

Hills, NY

Computer Network and Repair - 2007-2009

Course Curriculum Included the Following:

Digital Electronics Concepts Cisco Certified Network Associate

Computer Software Application Networking Cabling

Troubleshooting & Diagnosis Computer Components/Installations

Computer Peripherals Telecommunication

Routers & Switching Devices Advanced Networking

Copiague High School Copiague,

NY

Regents Diploma - 2009

EMPLOYMENT:

Staples

Farmingdale, NY

Merchandiser

1/08-9/08

. Assist customers

. Order and replenish stock

. Responsible for keeping store neat and clean

JRT Construction

Copiague, NY

Apprentice 6/05-

9/07

. Assist senior mechanics as needed

. Performed commercial kitchen and bathroom remodeling.

. Executed demolitions on pre-existing structures.

. Responsible for installment of sheetrock, spackling,

corking,

painting and tile floors.

EUS Networks NewYork,NY

Technician/Administrative Assistant

10/10-1/13

. Data Entry for Technical Support as well as

customer Inquiries

. Linux Command line

. Customer Service and interaction

. Handled a call volume daily

. Organized customer Files

. Infrastructure Wiring

. IT Support as well as Telephony Support

Slomins Hicksville,NY

Central Station Operator 02/13-07/13

. Data Entry for all alarm logs

. AS400 System logging

. Heavy Phone Volume

. Dispatch Police, Fire, Ambulance for all

emergencies

Konica Minolta Hauppaugue,NY

Client Operations Representative

9/13-Current

. Routing of incoming emails, support requests, and engineering

escalations to the appropriate entity within the company

. Route service requests to the most appropriate resource and ensure

that adequate time is scheduled for resolution remotely or onsite

. Work in conjunction with engineering managers to identify engineering

resources for deployment to clients as needed.

. Maintain (Manage?) Engineering calendars including the management of

prescheduled onsite appointments and time off with a view to

maximizing engineering productivity.

. Keep clients up to date with timely communication and confirmation of

scheduled appointments.

. Professionally answer and direct incoming calls with a sense of

urgency

. Provide assistance to Client Account stakeholders to facilitate

customer relationship management, and other activities as needed

. Maintain a rapport with assigned customer accounts to identify and

address service delivery concerns.

. Coordinate internal resources to resolve service problems within

customer accounts

Implement and adhere to company policies and

procedures

Provide assistance with assigned facilities

management tasks

. Attend Field Engineering team meeting at least once a month

. Maintain confidentiality of all personnel and client information

Contact this candidate