**** ********* ***** **

Brandon, Fl *****

813-***-****

acfy1l@r.postjobfree.com

Jose Rivera

TECHNICAL SKILLS

• 4+ years’ experience with Windows Server 2008, Raid 1/5/10, Active Directory and backup

solutions, And Windows 7/XP

• 3+ years’ experience of Cisco Networking support working with Cisco TAC on Routers (ISR

2911, RV220w), Switches (SG500-52p, SG200-24p), and wireless access points (WAP-

321VLAN, WAN, LAN support; zone based Firewalls, IPS, and Cisco Scan Safe content filtering

• Cat 5e and 6 Cable running and termination

• 4+ years’ experience of Desktop support/hardware break-fix

• VoIP systems and PBX support

• Outlook troubleshooting & support

• Google apps for business

• Systems upgrade

• Project management/Custom systems development utilizing Access, C#, .net to help increase

productivity and efficiency within work flows.

• Custom Scripting for Google and Excel spreadsheets

PROFESSIONAL EXPERIENCE

West Florida Wholesale Properties, Tampa, FL

02/2009 – 03/2014

Systems Administrator/Project Manager

• Maintained and supported Small Business Network with 25 users and 5 remote users

• Deployed, maintained, and supported Windows Server 2008 R2

• Deployed and supported Cisco routers (ISR 2911,RV22W) and switches (SG500-52P,SG-200P)

• Conducted Cisco networking, server support, hardware break/fix, website development and

maintenance, VoIP services, custom software development and support

• Established Custom backup solutions including onsite and remote backup

• Conducted Desktop Support

• Hardware break fix including Desktops & peripherals

• Supported Windows 7 Operating systems, Outlook, Excel, QuickBooks, and Google Apps for

Business

• Deployed and supported VOIP PBX and VoIP Handset

• Developed and managed custom software to help increase productivity, efficiency, and fit unique

needs to help drive success

Stream Global Services, Tampa, FL

09/2009 – 12/2012

Help Desk Technician

• Provided Level 2 client support for Dell Pro business Support segment

• Supported Hardware Break Fix with a 90% accuracy troubleshooting rate

• Supported Windows XP, Vista and 7 Systems, Outlook, Excel, and QuickBooks

• Managed 40 cases at a time with next business day contracts

• Collaborated with other technicians to help solve mission critical service requests

EDUCATION & CERTIFICATIONS

• Comp TIA A+ course

Aparicio-Levy Technical Center, Tampa, FL

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• Dell Certified Systems Expert

2654 Edgewater Falls Dr

Brandon, Fl 33511

813-***-****

acfy1l@r.postjobfree.com

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