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Customer Service Medical

Location:
Lemon Grove, CA
Posted:
September 15, 2014

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Resume:

AUTU MN LU JAN

*** ****** *** ***** *****, CA ***11 619-***-**** acfxy7@r.postjobfree.com

Objective

I am a Certified Medical Billing and coding specialist looking to obtain a position within your facility

this allows me to utilize my skills education and experience within a capacity offering opportunities for

future growth and advancement.

Skills & Qualifications

HIPAA & OSHA trained and NCCT Office management

• •

certified, currently working on AAPC

Administering medications, injections

certification

& venipuncture

Utilizing ICD 9, CPT and HCPCS

Detail oriented and well organized

codes

55+WPM typing speed

CPR, BLS, and First Aid certified

Proficiency in Microsoft Office Suite,

Excellent communication skills

Microsoft Word, and Excel,Mckesson,

Taking patient vital signs world view,image now and decision

point

Scheduling patients manually &

electronically

Professional Experience

Mitchell International (Auto Insurance customer service center support, medical mail room lead ) –San

Diego, CA

• Works as a Liaison between the account management team and the customer care center.

Actively contribute to the continuous improvement and enhancement of internal processes and

infrastructure by sorting and delivering client demand packages with specific deadlines to meet.

While maintaining a nightly quota.

Report on account changes, problems or issues that help Mitchell to ensure excellet customer

support .

Proactively monitor accounts to resolve billing discrepencies or delays.

Work on a daily with medical records sorting, reading and understanding medical terminiology

and being able to correctly identify medical billing forms and medical records.

Daily contact with icd 9 and cpt codes, ubo4 and cms forms(standard and non standard) and a

wide range of medical records. Resorted demands that came back with issues to ensure clean and

organized demands

Trained employees on the sorting process

Became the medical mail room lead after 98 months. Delegated tasks to up to 4 employees.

02/2014 present

Mission Healthcare (Extern, Data entry clerk/physicians orders coordinator ) – San Diego, CA

Worked directly with intake department to get all information into system to get patients care

started.

Daily administrative tasks (faxing, phone calls, filing, data entry, auditing files, reconciling

charts and logging face to face and 485’s), and medical records indexing process

K mart (Customer Service Supervisor) – Chula Vista, CA 10/2010 –

5/2012

Processed weekly shipments and maintained inventory control

Supervised 6 to 12 employees at one time and delegated tasks

Accurately operated cash registers, lottery machine and processed money orders

Administered training to employees

Four Seasons Flowers (Assistant Store Manager) – San Diego, CA 3/2001 –

10/2007

Established customer loyalty through opening up new accounts

Handled accounts receivable and accounts payable

Maintained inventory control and product fulfillment

Created custom floral arrangements based on customers request

Trained and supervised up to 5 employees

Dietsch’s Hearing Aid Center (Accountant/Bookkeeper) – San Diego, CA

7/2000 5/2001

Scheduled appointments and maintained daily ledger books

Follow up, collection and allocation of payments

Handled routine front office responsibilities such as filing, copies, faxing and answering

telephones

Billed Medical, Medicare, and Medicaid

The Village Grill (Restaurant Supervisor) – San Diego, CA 6/1999 –

11/2004

Administered new employee orientation and training

Ensured excellent customer service by responding to guests queries and grievances

Performed stocking duties and inventory maintenance before, during and after every shift

Responsible for opening and closing restaurant

Education

Kaplan College Chula Vista, CA (graduated 5/2013) and certified

Medical Assistant Diploma, 4.0 GPAStudent Ambassador President

Dean’s ListPerfect AttendanceSan Diego High School San Diego, CA (6/2000)

High School Diploma



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