CURRICULUM VITAE

NIVEA JACOB

Mobile: 996*******

E-mail: acfxx5@r.postjobfree.com

CAREER OBJECTIVE

To accept all challenges and assignments with responsibility and accomplish them with

sincerity by well-coordinated teamwork, eventually achieving the entrusted targets with

complete job satisfaction.

WORK EXPERIENCE

Sutherland Global Services M.G Road, Kochi, Kerala - (October 2012-April 2013)

Role: HR Executive

Company Profile

Sutherland Global Services is world’s leading provider of business process outsourcing

(BPO) services operates in multiple delivery centres across United States, Egypt,India,

Philippines, Canada, Mexico, United Kingdom, and Bulgaria. Sutherland is an IT enabled

and BPO company specializing in customer management and back-office services.

Roles and Responsibilities

• Coordinating & administering the complete recruitment process for Customer Service

Executives /Tech support Executives –Voice Process and Non-voice process.

• Handling initial round of interview in order to judge the candidate’s suitability, attitude,

academic & professional qualification,experience,communication skills etc before forwarding

to the Client side.

• Understanding the requirements through job description and discuss the requirements with

the concerned manager.

• Coordinating Campus drives and job fairs with colleges and Job Consultancies.

• Sourcing candidates using 1) Employee referrals 2) Headhunting 3) Internet job search

through job portals 4) Coordinating Campus Drives 5) Placing job advertisements in leading

newspapers 6) conducting sms and email campaigns etc.

ACADEMIC QUALIFICATIONS

COURSE YEAR MARKS IN % BOARD/UNIVERSITY

MBA 201*-****-** M.G University

B.A ENGLISH 2007- 2010 70 M.G University

PLUS TWO 200*-****-** Higher Secondary Board

(Science)

SSLC 2005 80 Kerala State Board

PROFESSIONAL QUALIFICATION

• Diploma in BTEC HNC in Aviation, Hospitality and Travel Management.(Frankfinn,

Cochin )

COMPUTER KNOWLEDGE

• M.S Office

LINGUISTIC SKILLS

Language Read Write Speak

Malayalam

English

Hindi

French

PERSONAL STRENGTHS

• Ability and willingness to work hard to acquire new skills and knowledge.

• Utilise leadership, communication and inter personal skills to meet organizational

goals.

• Dedicated and smart working team player.

• Flexibility to work and adapt to diverse cultural environments.

EXTRA CURRICULAR ACTIVITIES

• Participated in ‘Udaan 2008- Customer Interaction Project’ covering areas of Real

life, Customer Interaction and Service, Leadership Training and Teamwork.(Frankfinn

2008)

• Was an active member of National Service Scheme.

• Was an active member in coordination committee of International Conference on

Rural Markets- ICRM 2010, which was jointly organized by Mahatma Gandhi

University and University of Colombo.

• Participated in Human Resource Game (Talentime 2011) conducted by CUSAT.

• Was an active member of ‘Beacon 2012’, National Level Business Quiz Competition

organized by School of Management and Business Studies, Kottayam.

Organization study

Title : ORGANIZATION STUDY AT EASTERN CONDIMENTS (P) LTD,

THENI

Company : EASTERN CONDIMENTS (P) LTD, THENI

Duration : 1 MONTH

About the study: It was a detailed study of the organization structure, the different functional

levels, various roles and responsibilities and the overall functioning of the organization. The

study also covered the functional departments and the flow of information across the various

levels.

Project Experience

Project Title : A STUDY ON ATTRITION AT EASTERN CONDIMENTS (P) LTD, THENI

Company : EASTERN CONDIMENTS (P) LTD, THENI

Company

Duration : 2 MONTHS

About Project: The success of any manufacturing organization depends largely on the

workers. The employees are considered as the backbone of Eastern Condiments Private Ltd.

So this study focused on why the Attrition occurs and the possible ways to reduce it.

Responsibilities

• Analyse the trends in Attrition at ECPL.

• To understand the reasons for Attrition.

• Suggesting measures for retaining the employees.

PERSONAL INFORMATION

: 12th July 1989

Date of Birth

Gender : Female

Hobbies : Reading, Stitching

Marital status : Single

Nationality : Indian

Father’s name : Thankachan J

Religion : Christian, Roman Catholic

Passport Details

Passport No : G4922766

Date of Issue : 28-09-2007

Date of Expiry : 27-09-2017

Place of Issue : Cochin

REFERENCE

Tony Jacob Joseph

Sutherland Global services, Cochin

Mob: 989-***-****

DECLARATION

I declare that the above stated information is complete and correct to the best of my

knowledge and I shall provide the originals of the same when required .

Place: Kottayam

Date: 10-09-2014 NIVEA JACOB

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