P.O. BOX ** Phone: 918-***-****

Kiowa, OK ***** Email:

acfxwr@r.postjobfree.com

Serena Johnston

Objective To obtain a challenging and responsible position.

Skills and

Abilities Operate proficiently the following software

programs:

Microsoft Word for Windows, WordPerfect for

Windows, Excel, Microsoft Outlook, Microsoft

PowerPoint, Microsoft Access and Quick Books

Transcribe and proofread documents

Accomplishments 10-key by touch

File documents

Key 75 words per minute.

Data Entry, billing filing, maintain inventory

Trained and supervised telephone operators.

Performed database entries using SaraWin, HP

Reflections, Meditech and ICIS on a personal

computer.

Answered telephone inquiries on daily basis

Assisted students with the completion of their

FASFA application in order to receive Federal Aid.

Maintained files for all students receiving

financial aid.

Reorganized instructional media for easier access

and availability to financial aid office personnel.

Created Patient Education Resource Manual,

containing all educational information distributed

throughout the hospital.

Placed Nursing Policies and Procedures online for

easier access and availability to nursing staff.

Reorganized system to monitor, track and trend

variance reports, patient complaints and lawsuits.

Maintained all patient complaints and legal files.

Education Input payroll into Kronos system on bi-weekly

basis.

Performed health and safety inspections and

orientations for six sites

Responsible for Medicaid, billing for three sites

and ICIS data entry/billing tally for five sites.

Experience Prepared travel arrangements for personnel to

include travel vouchers and reservations

Trained and supervised food service personnel

Trained all clinical personnel in CPR/First Aid.

Screened clients for eligibility of pay source

Screened potential clients for admission

Performed intake and orientation process for new

clients.

Performed writing, rewriting, and editing of

policies and procedures for the Food Service

Department as well as for Health and Safety.

Performed interview for potential employees.

Created and maintained analytical reports for the

organization.

Performed chart reviews to identify deficiencies

and made suggestions for improvement.

Established and monitor report for productivity.

Performed on site records review for quality

assurance.

Work up new service plans for driver to deliver to

patients.

Bill Medicare claims.

Research best price on supply purchases at AB

Medical.

Completed reports for Board QI as well as other

hospital committees.

Performed all payroll functions.

Maintained all billing and processing of payments.

Maintained all employee and customer files.

Prepared documents to submit to CPA for processing

taxes.

Eastern Oklahoma State College, Wilburton, Oklahoma

Associates in Applied Science in Business, May

2000, Office Administration - Legal Option

Oklahoma Wesleyan University, Bartlesville,

Oklahoma

Completed four Modules in Business Management,

Leadership in Business Administration and

Management of Human Resources

Admission Coordinator, Mays Home Health

McAlester, Oklahoma. March 2014 to Present

Program Assistant, McAlester Army Ammunition Plant

McAlester, Oklahoma. June 2010 to March 2013

Health & Safety Officer/ Operations Assistant,

KI BOIS Community Action Foundation Inc. dba. The

Oaks Rehabilitative Services Center

McAlester, Oklahoma. November 2006 to June 2010

Office Manager, AB Medical of Oklahoma

McAlester, Oklahoma. March 2006 to November 2006

Secretary/ Assistant, McAlester Regional Health

Center

McAlester, Oklahoma. August 2000 to March 2006

Pharmacy, Education, Purchasing and Quality/Risk

Management Departments

Financial Aid Office, Eastern Oklahoma State

College

Wilburton, Oklahoma. May 1998 to August 2000

Telephone Operator/ Supervisor, Beasley's Answering

Service

Krebs, Oklahoma. May 1994

Honors and

Awards Dean's Honor Roll four semesters

W.H. and Joan Sutton Scholarship for high academic

performance in higher education.

Placed in the top 10 at the Phi Beta Lambda State

Convention in the events of Business Law and

Desktop Publishing.

Member of the American Society for Healthcare Risk

Management (ASHRM)

References CPR/ First Aid Instructor

Certified Emergency Medical Dispatcher,

Certification American Emergency Medical Dispatch

Association, 2013.

Ray Miller, KiBois/ The Oaks Director -

918-***-**** (I worked for Mr. Miller for 3 years)

Salary

Geneva Miller, McAlester Regional Health Center

Retired Cancer Registrar - 918-***-**** (worked

with Mrs. Miller approx. 5 years)

Cindy Basolo - MCAAP Level 3 Radiographer -

918-***-**** (worked with Mrs. Basolo for 3 years)

Louise or Richard Everett - In Home Daycare -

918-***-**** (Mr. and Mrs. Everett had a home

daycare and kept my daughter from age 6 weeks to

school age)

Negotiable

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