James Hiller Thomas

**** ******* ***

Dayton, OH 45410

acfxv3@r.postjobfree.com

513-***-****

SUMMARY

Dependable, intuitive, responsible individual with experience

coordinating product releases and implementing product updates. A

versatile, quick learner who can step into a position, assume a

leadership role with little prep time, and is willing to relocate

and/or travel.

EDUCATION

Psychology, Bachelor of Science

Business, Minor

The Ohio State University, Columbus, OH

GPA 3.2/4.0

EXPERIENCE

Project Manager, ERA Financial Statements October 2011 - April 2014

Reynolds & Reynolds, Dayton, Ohio

Maintain Manufacturer financial statements utilized through ERA DMS system, using UniVerse and XML.

Provide all teams involved with statement changes and goals.

Maintain Manufacturer relationships for both US and Canadian

development. Manufacturers consist of Acura, Audi, BMW, Chrysler,

Ferrari, Ford, Freightliner, GM, Honda, Hyundai, Infiniti, Isuzu,

Jaguar, Kia, Lexus, Maserati, Mazda, Mercedes-Benz, Mitsubishi,

Nissan, Porsche, Subaru, Suzuki, Toyota, Volvo, & VW.

Develop steps for and coordinate Quality Assurance testing of

statements.

Coordinate testing of the data exchange process between customers and Visual Basic

manufacturers.

Oversee release of yearly update for all 26 manufacturer statements.

Update statements and release as-needed patches for reported issues

found in current release.

Resolve 5+ system defects per day after initial release, submitted via

Product Modification Requests.

Provide & develop training material for new assistants.

Provide weekly status reports to all personnel involved with the End

of Year product update for financial statements.

Address all reported issues about the current year's batch of

statements.

End-of-Year Project preparation - Prepare all documentation, contact

all Manufacturers about statement changes, assist with selecting team

members, and designating tasks and goals.

Assistant Product Manager, ERA Financial Statements

July 2011 - October 2011

Reynolds & Reynolds, Dayton, Ohio

Analyzed manufacturer financial statement changes for current year and

documented all changes from previous year.

Created detailed analysis in user-friendly format for customers to

update their chart of accounts.

Created detailed list of changes from a developer's standpoint to

facilitate product update.

Utilized all 26 manufacturer changes lists to make updates to each of

their statements for the coming year.

Made updates to the data exchange file for each manufacturer.

Maintained Excel versions of templates used by customers to verify

accuracy of their transmission.

Customer Support Specialist, Various Products

June 2007 - July 2011

Reynolds & Reynolds, Dayton, Ohio

Provided support for the following products/teams: Contact Management,

Salespoint, LSI, ERA Accounting, ERA Finance & Insurance, ERA Parts &

Service, ERA DCS, Desking, Dealerpad,

Answered phone calls from customers and internal users for the

Customer Relation Management Tools, Accounting, and Finance &

Insurance products.

Provided assistance to a large client base, consisting of 80,000+

customers and internal users utilizing the software.

Assisted and coordinated the installation of various add-on products

and services.

Lead numerous special projects through-out all supported software

products.

Mentored new employees on the products and support offered.

Assisted with 15+ escalated issues per day.

Sent 1+ Product Modification Requests per day to development when an

issue needed additional attention to correct.

Carried on-call pager for support assistance during off-hours and

weekends.

Provided feedback from a product support point of view to the New

Product Implementation team on planned updates.

PROJECTS

2008/09/10/11/12 - Numerous custom Excel workbooks for various company

purposes

2008 - Lead - Quality Assurance Technical Assistance Center Computer

updates

2008 - Lead - Wrote Certification Test - Contact Management

2008/2009/2010 - Quality Assurance testing - Contact Management

version updates

2008/09/10 - Created & maintained Daily Performance Report - Contact

Management

2010 - Parts & Service - Lead - Electronic Parts Catalog Update

Selected team members and trained members how to run updates to the

product, and troubleshoot all issues.

2011 - Quality Assurance Testing - ERA Dealer Management System update

impact on Windows XP, Vista, & 7 OS'.

2011 - POWER DMS & Contact Management Integration Quality Assurance -

Lead

ACTIVITIES & AWARDS

Member of the Project Management Institute

Build & Update Computers

Create & Maintain Networks

Numerous Customer KUDOS - 2008-2011

Employee of the Month July 2009

VP Meritorious Performance Award March 2012

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