ALYSSA ALYSSA ALYSSA ALYSSA RAISTRICK RAISTRICK RAISTRICK RAISTRICK

***** ** *** **, *****, FL 33187 Home: 305-***-**** Cell: 305-***-**** acfxuz@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.

SKILLS

●

Exceptional interpersonal communication

●

WORK HISTORY

●

Excellent time management skills

●

Effective problem solver Customer Relationship

● Management Software (CRM)

●

Effective workflow management

●

Adherence to high customer Skilled trainer

service standards

●

Microsoft Outlook, Word and

● Excel

●

Customer-focused

service Erics outboard Marine Service - 8755 SW 129 ST Miami, Fl 33176

●

Inventory control

Completed and mailed bills, contracts, policies, invoices and checks.

●

Answered phone calls addressing customer inquiries, solving problems and providing new product information.

●

Greeted customers entering the store to ascertain what each customer wanted or needed.

Sever Knead a pizza - 24814 SW 177 Ave Homestead, Fl 33031

●

Greeted customers entering the store to ascertain what each customer wanted or needed.

●

Described product to customers and accurately explained details and care of merchandise.

Earned ●

management trust by serving as key holder, responsibly opening and closing store.

●

Politely assisted customers in person and via telephone.

●

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

●

Answered product questions with up-to-date knowledge of sales and store promotions.

●

Scheduled weekly inventory pickups and deliveries with vendors.

Sever The original Valentinos - 33497 S Dixie Hwy Fl City 33034

●

Met all customer call guidelines including service levels, handle time and productivity.

●

Solved unresolved customer issues.

●

Promptly responded to inquiries and requests from prospective customers.

Sales Person Farm Fresh Pet Food - Hollywood, FL

●

Greeted customers in a timely fashion, while quickly determining their needs.

●

Answered customer questions about product availability and shipment times.

●

Accurately logged all daily shipping and receiving orders.

●

Placed special merchandise orders for customers.

●

Referred unresolved customer grievances to designated departments for further investigation.

●

Processed cash and credit payments rapidly and accurately.

●

Coordinated between billing department and customers to resolve problems.

●

Documented all customer inquiries and comments thoroughly and quickly.

Sever Paridice Icecream - 24810 177 Ave Homestead Fl

●

Coordinated between billing department and customers to resolve problems.

●

Greeted customers in a timely fashion, while quickly determining their needs.

●

Provided an elevated customer experience to generate a loyal clientèle.

●

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

●

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

●

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

●

Served as the main liaison between customers, management and sales team.

EDUCATION

Robert Morgan Educational Center 18180 SW 122 Ave Miami Fl 33177 High School Diploma:

2014

Contact this candidate