Stephanie Pierre

Customer Service Supervisor - Teleperformance

Miramar, FL

acfxtb@r.postjobfree.com - 305-***-****

I am a sincere, loyal and dedicated individual who has a great deal of ambition. I love to learn, and am always

up for a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position

where I can develop and excel while giving my best to an employer.

WORK EXPERIENCE

Customer Service Supervisor

Teleperformance

Answer customer questions regarding services billing issues up selling in a professional and timely manner.

• Open customers account by recording account information.

• Maintains customer's records by updating account information.

• Resolve product or service problems by clarifying the customer's complaint determining the calls of the

problem selecting and explain the best solution to solve the problem expediting corrections or adjustments

following up to ensure resolution.

• Maintains financial account by proceeding customer's adjustments.

• Recommends potential products or services to management by collecting and analyzing customers

information.

• Contributes to team effort by accomplishing related result as needed.

Cashier

Target - June 2011 to November 2011

Ensure that each customer receives outstanding service by providing a friendly environment, which includes

greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and

all other aspects of customer service.

• Maintain an awareness of all promotions and advertisements.

• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

• Communicate customer requests to management.

• Enter all media from register into the tally program.

• Maintain orderly appearance of register area and supplies stocked.

• Any other tasks as assigned from time to time by any manager.

Direct Connect By Owner

Teleperformance - February 2011 to May 2011

Sale Representative

• Answer and directed busy phone lines in courteous manner.

• Copy and collate all projects (including confidential papers) for Office Manager.

• Successfully complete all jobs by in a timely fashion

• File confidential paperwork in employee files.

• Accurately filed and distributed mail to all managers

• Computed amount of postage required for outgoing mail, depending on weight and classification.

• Answering multiple phone lines

• Giving the best customer service possible.

Sales Associate

Champs Sport - April 2010 to February 2011

Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate

element the Champs customer service model.

• Create an emotional connection with every customer by being a passionate and enthusiastic Champs Brand

ambassador.

• Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach

within assigned store zones(s).

• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual

merchandising and housekeeping standards.

• Minimize loss by actively maintaining sales floor awareness while serving customers.

Cashier

McDonalds - February 2007 to June 2009

Giving the best customer service possible

• Kept account of all the money coming in and going out • Assist in other area in the store such as clean up,

Inventory, and merchandise display

• Sales

EDUCATION

Criminal Justice

Saint Petersburg College

2009 to 2010

High School Diploma

Miramar High School

2006 to 2009

ADDITIONAL INFORMATION

Skills

● Word Processing/ Power point /Internet applications /Microsoft Office / Microsoft windows/ typing 25+ wpm /

Outlook / Microsoft Excel

● Ability to process information/merchandise through register system

● Ability to communicate with associates and customers

● Ability to read, count, and write to accurately complete all documentation

● Ability to operate all equipment necessary to perform the job

Contact this candidate