Frances D. Willis

*** **** **** ****

Merrillville, IN 46410

Home phone 219-***-****

e-mail acfxo8@r.postjobfree.com

OBJECTIVE

A highly experienced, self motivated individual with an excellent

background seeking to obtain a part-time or full time position

utilizing my skills in Customer Service or US Customs Importing.

WORK HISTORY

1993 – 2014 BAX Global, Toledo OH – DB Schenker, Des Plaines, IL

Supervisor Import Brokerage

Supervising 8 – 10 Entry Writers using reasonable care to examine

invoice and packing list for country of origin, currency, terms of sale,

declared value, consult with the Importer to collect accurate statistics

and determine whether all applicable requirements of US Customs laws

are met.

Lead Customs Entry Writer

Process 3461 and 7501, coordinate inland transportation once shipment

is released from US Customs. Invoice Customers in a timely manner to

meet company KPI.

1967 –1993 The Anderson Co., Gary, IN – Champion Spark Plug Co., Toledo, OH

Credit Representative

To analyze new and existing accounts for extending optimize case receipts

by collecting account receivables.

Senior Customer Service Representative

Prepare and enter orders, contact Customers by phone or mail as to the

status of their orders. Coordinate Customer complaints or claims and

credits or debits.

Successfully relocated the OEM Order Department from one geographical

location to another with no interruption of Customer Service.

Administrative Assistant to Manager of OEM Sales

Acted as liaison between Customers and Production Scheduling to meet

deliveries in a timely manner.

Performed administrative functions in the OEM Sales Department, as well

as standard secretarial duties.

EDUCATION University of Toledo – Data Processing Technology

Transportation Security Administration (TSA) - clearance

SKILLS Word and excel

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