Katherina Pelaez

**-** ***** ******, ********, NY 11355• acfxh2@r.postjobfree.com • (347) 355-5029m

Summary of Qualifications

A confident, enthusiastic and hard working with more than 7 years successful experience in customer service

and support with recognized strengths in problem-solving, troubleshooting, sales staff support, and

planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills, data entry, and office procedure with strong attention to detail. Equipped with

positive work ethic and drive for professional growth.

Skills and Strengths

• Self Motivated and Dependable • Excellent Communicator

• Strong Team Leader • Management Experience

• Strategic Problem-Solver • Very Strong Customer Skills

• Process Compliant

Technical Experience

• Microsoft Office, Office Word, Excel, Windows 7 and 8, AS/400, MAS 200 and Saga Mas, UPS Worldship

Professional Experience

GO HOME LTD – Flushing, NY 2013-Present

Office Administrator/Sales Assistant

• Schedule appointments and meetings for sales staff

•Manage Go Home LTD. website live chat; assist numerous website visitors daily

•Compile and update all client account profiles

•Oversee outbound follow-up calls to sell products to potential and existing customers

•identify and approve potential customers on company website

•Assist Sales department by creating and preparing web orders

•Support other departments with the execution of special projects and meetings

•Coordinate the purchase of office supplies and computer equipment

•Organize inventory on a daily basis

•Prepare showroom for special projects, marketing and presentation materials

•Communicate status of shipments, inventory, and orders to clients

•Consult, quote and charge clients

•Perform clerical duties to include but not limited to: faxing, photocopying, filing, mailing

HIGH TECH EMBROIDERY- Long Island City, NY 2010-2012

Manager

•Perform office tasks using Microsoft Office, including AP/AR.

•Maintained filing system; Answered extremely high phone and walk-in customer traffic, with emphasis on

multi-tasking.

•Maintained complete inventory and handled incoming/outgoing UPS and tracking systems, to ensure

customer satisfaction.

LEXINGTON SCHOOL FOR THE DEAF- East Elmhurst, NY

2009-2011

Office Assistant

• Process all incoming child information while maintaining databases.

• Support faculty in creating a fun, safe atmosphere for children.

• Directly accountable for all customer follow-up, courtesy calls, and information.

• Maintain quality control/satisfaction records.

• Assisted all personnel with paperwork and assisted aides during scheduled lunch and recess periods.

• Covered shifts when needed.

• Escorted children to/from class, scanned and filed all appropriate documentation.

• Used ASL to assist all disabled persons in the building.

Education

Queens Borough Community College New York, NY

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