Randy Taylor

** ******* ******, *******, ************* 01440

978-***-**** acfxgk@r.postjobfree.com

Summary

Extensive experience in Software Quality Assurance and Technical Support on

a product that became the world's first software-based, fault tolerant

solution to support multi-core/multi-processor Microsoft applications.

Recognized for the ability to cope with stressful situations, multi-task,

and manage changing priorities to meet deadlines while working

independently and as part of a team.

Technical Skills

. Working knowledge of Windows server operating systems and

virtualization concepts.

. Working knowledge of Citrix XenServer and Windows virtual machines.

. Working knowledge of network and server technology.

. Experienced in complex server configuration and problem resolution.

Professional Experience

STRATUS TECHNOLOGIES, Maynard, MA March, 2013-

June, 2014

Software Quality Assurance Tester / Contractor

. Performed functional testing of current software release.

. Tracked reported bugs and followed fixes to resolution.

. Performed regression tests on fixes to legacy products.

MARATHON TECHNOLOGIES CORPORATION, Littleton, MA 1999-2013

Acquired in September, 2012 by STRATUS TECHNOLOGIES, Maynard, MA

Software Quality Assurance Tester (2006-2013)

. Configured HP, Dell, IBM, and Primergy servers for testing software

releases.

. Executed test cases using DevTest QA management software.

. Diagnosed, tracked, and escalated quality issues utilizing DevTrack

bug tracking software.

. Performed unit / regression tests on software fixes to the product.

. Wrote test cases from developer specifications for import to DevTest

management software library.

. Developed and executed test plans to test new functionality.

. Performed qualifications of product on HP, Dell, IBM, and Primergy

server platforms.

. Maintained and wrote test procedures for workarounds to customer

issues.

. Participated in weekly meetings to prioritize issues in order to

maintain test schedules.

Technical Support Analyst (1999-2005)

. Fielded customer questions and resolved or escalated customer issues.

. Maintained detailed records of customer service requests.

. Created Knowledge Base articles as required for use by customers.

. Qualified server platforms for use with the company's software

product.

. Provided 24x7 support on a three-week rotating schedule.

. Performed on site hardware/software integrations for customers.

Related Experience

AXIL COMPUTER, INC., Concord, MA

Senior Systems Test Technician

. Integrated and tested multi-processor Windows NT Servers in a startup

company.

ALDEN ELECTRONICS, INC., Westborough, MA

Senior Electronics Technician

. Configured and tested weather display systems.

U. S. NAVY

Electronics Technician

. Assigned to the repair and maintenance of communication equipment.

. Honorable Discharge.

Professional Training and Education

Clark University, Framingham, MA

Microsoft Windows NT Administration Certificate Program

Mount Wachusett Community College, Gardner, MA

Associate of Science in Electronic Engineering Technology

Contact this candidate