Tangayika L. Collins

acfxg4@r.postjobfree.com

Lakeland, FL 33813

863-***-****

Objective: Telemarketer

EXPERIENCE:

Staffing Alternative, Inc., Tallahassee, FL January 2005-

August 2014

Telemarketer

. Call on policyholder to deliver and explain insurance policy, to

analyze insurance program and suggest additions or changes.

. Calculate premiums and establish payment method.

. Sell various types of insurance policies to businesses and

individuals on behalf of insurance company.

. Make minimum of 50 outbound calls per day to qualifying prospects

and clients.

. Responsible for maintaining $7 million of current business and

coordinating all functions between the outside sales staff and the

internal departments of the company.

. Contact prospective customers in order to present dental programs

information and explain available insurance services.

. Assisted with strategic planning and technical support of financial

database of 150 to 200 clients.

. Open new accounts while managing existing client base.

. Forward order for insurance field sales representative, and

investigating and resolving customer complaints.

. Negotiate sales orders with qualifying commercial prospects and

obtain credit information on prospective clients.

Digital Computing Systems, Southfield, MI October 2000-

December 2004

Insurance Coordinator

. Coordinate quality assurance, system verification, policy/transaction

entry, output verification, and in-house personnel/customer education.

. Act as a liaison between end users and technical personnel.

. Analyze documented systems problems; recommend solutions and detailed

specification.

. Establish and execute test matrices, execute batch test cycles, and

verify test results.

. Report to upper management.

. Maintain and document system support files.

. Contacted clients and conducted telephone interviews on various

issues.

Detroit Public Schools, Detroit, Michigan September 1992-December

1995

Telemarketing Representative

. Made over 1009 calls per week to promote school products, resulting

in a high rate of returns.

. Developed an effective phone selling technique.

. Listening carefully for key concerns of the customer.

. Finding a way to interest potential buyers in educational products.

. Tracked penetration into high-profit areas, reserves and total

transactions on monthly basis, generating reports for corporate

management.

TECHNICAL SKILLS

Software: Microsoft Word, Excel, PowerPoint Access, Corel Office Suite,

Lotus Notes, Oracle, PeopleSoft, SAP, WordPerfect, E-Procurement, and

Microsoft Project. Operating Systems: Windows 95/98/NT, Novell Netware,

DOS

Bachelors of Science Degree in Business Administration, University of

Phoenix, August 2008

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate