Ms. Oneantas Jones

**** *. ***** ** *** #****

Las Vegas, NV, 89129 USA

Phone: 702-***-**** or 310-***-****

E mail: acfxdj@r.postjobfree.com

To Whom It May Concern

I am submitting my resume for your consideration for this or any other position that

encompasses my skills/aptitudes and work experience. I am amenable to arranging an

appointment at a mutually convenient date and time.

When given the opportunity of employment, I have always proven myself to be an asset to the

employer. I am a mature, dependable employee with very strong work ethics. Throughout the

years I have developed excellent interpersonal and communication skills. I am capable of

working efficiently within a team environment, as well as independently. I am detail oriented,

highly organized, and quick to absorb new learning processes. As a Customer Service

Representative I have also been able to solve routine and complex issues to promote client

satisfaction, as well as remain professional and courteous in emotionally charged situations.

I thank you in advance for your time and consideration, and look forward to speaking with you in

the foreseeable future.

Respectfully

Ms. Oneantas A. Jones

ONEANTAS A. JONES

7075 W. Gowan Rd Apt #2001

Las Vegas, NV 89129

Phone: 702-***-****

E mail: acfxdj@r.postjobfree.com

Job Objective: To obtain a position that will enable me to use my strong organizational skills,

educational background, and ability to work well with people. To secure a position with a well-

established organization with a stable environment that will lead to a lasting relationship. Over

20 years of Customer Service experience. Experience in overseas communications. Cordial and

courteous with every customer to ensure their inquiries/issues are handled in a timely fashion.

Experience:

Employer: Trident Dental Labs, 12000 Aviation Blvd. HAWTHORNE, CA 90250

Job Title: Lab Communications/Customer Service Rep/Data Entry Clerk, Call Center Back up Rep.

Dates: 7/00 to 11/10 (Laid Off Nov, 19, 2010)

Duties: In charge of communications to labs. In house communication and overseas lab communications.

Handled inbound phone calls from current and prospective customer to handle account related issues

I Handled Back up Crown Bridge Support on phones when other techs were too busy to answer incoming

calls. Backed up Customer Service Reps. Backed up Data Entry and entered Dr’s cases as needed. Call

center rep. Customer Service rep/Data Entry clerk, Some lite to Heavy lifting of Lab cases and

Distributing the Work out to the other techs in Diagnostics dept.

Employer: La Brea Ave Motors, LOS ANGELES, CA

401 S La Brea Ave

Los Angeles, CA 90036 323-***-****

Job Title: Receptionist/Customer Service Rep/switchboard operator

Dates: 2/98 to 3/00

Duties: Customer Service. Showroom PBX Operator and Greeter. File Clerk.

Employer: Fox Hills Buick Pontiac GMC, CULVER CITY, CA

Job Title: Receptionist/Customer Service Rep/ Showroom Customer Greeter

Dates: 5/97 to 3/00 (Weekends Only)

Duties: Part time receptionist. Greeter/Customer Service rep. PBX Operator

Job Title: Receptionist/Customer Service Rep/Showroom Greeter/ Switchboard Operator

Employer: Sheridan Toyota, SANTA MONICA, CA (now called Toyota of Santa Monica)

801 Santa Monica Boulevard, Santa Monica, CA 90401

424-***-****

Dates: 1996 1998

Length: 2 years

Duties: Receptionist. Greeter. Customer Service rep/Switchboard Operator/ PBX Operator

Employer: Martin Cadillac, LOS ANGELES, CA (now called Martin Automotive Group

12101 W. Olympic Blvd.

Los Angeles, CA 90064 310-***-****

Job Title: Receptionist/Customer Service Rep, Greeter/ PBX Operator

Dates: 1990 1998

Length: 8 years

Duties: Receptionist. /Greeter/switchboard operator/ customer service rep/file clerk

Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet

persons entering organization Direct persons to correct destination Deal with queries from the public and

customers General administrative and clerical support Prepare letters and documents Receive, sort and

track mail and deliveries Schedule appointments

Answers and directs incoming and outgoing telephone call, sends and receives faxes as needed, pages

both normal and stat pages on the overhead paging system

Education: Currently Attending Ashford Univ. (online courses for BA in Business Administration) Grad.

date 8/2015

School List: Paramedical occupational center, Ashford university (currently attending online classes for

BA in Business Administration ( Estimated Graduation date 3/17/2015)

My Strengths:

Team player, Self Starter

Motivated and works well Under pressure and can resolve Situations in a timely manner

Ability to work cooperatively as part of a team.

Interact with customers to provide top notch service.

Ambitious, success driven, goal oriented, and a very positive individual

I am a enthusiastic, people oriented individual with a winning attitude

Knowledge:

•Customer and Personal Service Knowledge of principles and processes for providing customer and

personal services. This includes customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction. Call center experience.

•Clerical Knowledge of administrative and clerical procedures and systems such as word processing,

managing files and records, designing forms, and other office procedures and terminology. MS OFFICE

Knowledge

Skills:

•Active Listening Giving full attention to what other people are saying, taking time to understand the

points being made, asking questions as appropriate, and not interrupting at inappropriate times.

•Speaking Talking to others to convey information effectively.

•Service Orientation Actively looking for ways to help people.

•Reading Comprehension Understanding written sentences and paragraphs in work related documents.

35 40WPM, 10 KEY, HEAVY PHONES, FILE CLERK, DATA ENTRY

Contact this candidate