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Customer Service Sales

Location:
Novi, MI
Posted:
September 13, 2014

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Resume:

Sherry Lauer

248-***-****

acfxct@r.postjobfree.com

OBJECTIVE

Seeking a position utilizing my skills.

EMPLOYMENT

****-*******

Animal Neurology & MRI Center, LLC

**** ***** **.

Walled Lake, MI 48390

Office Manager/Financial

Managed 2 businesses and oversaw company as office manager for this company using

QuickBooks, Time Tracker, and Animal Intelligence software; AR/AP, general accounting and

reconciliations; scheduling multiple credit card payments and managing electronic payments,

petty cash management, banking, deposits, and reporting of account status for each business.

Processed payroll reports for Paychex and transferred to Quickbooks, created manual checks

when necessary, managed all 1099 contractors and scheduled payments within the payroll

timeframe for budgeting reports. Setup and structuring of new accounts for management,

scheduling payments, and setting up of memorized transactions. Managing minor computer

issues when necessary, creating word documents, extensive use of excel documents, setting up

calendar in Outlook, along with a variety of other office procedures. Worked under CFO creating

financial documents to track spending, salaries, and benefits. Managed all benefits BCBS, BCN,

Unum, FSA, LTD/STD, life insurance, and cobra insurance. Facilitate any necessary changes in

policies and procedures to accommodate changing guidelines in this busy 24/7 animal medical

practice. Managed collections and write-off of non-collectables.

Highland Machine Design, Novi, MI

11/2007 - Current Office Manager

Set up organize and reorganize all files in QuickBooks 2003, update to 2009 Premier in multiuser

mode and setup networking of the database AR/AP - invoicing, paying bills, reconciling bank,

credit cards, loans, filed 941 & state taxes monthly, filed manual payroll through QuickBooks.

Update accounts, trace job costs, time and materials from QuickBooks and from finished

schematics, create Bill of Materials and transfer it to CAD drawings Answer phones, design

marketing materials, design spreadsheets for job/time tracking for employees Design and layout

of brochure and marketing materials

Lafontaine Automotive Group, Highland, MI

04/2012 – 4/2013

QB Manager & Billing Specialist

Manage over 20+ businesses under the Lafontaine Automotive Group using QuickBooks

software; AR/AP, general accounting and reconciliations; scheduling mortgage payments,

deposits and petty cash management, banking, deposits, and reporting of account status for each

business. Setup and structuring of new rental company for management, scheduling payments,

and setting up of memorized transactions, and filed sales tax returns for rentals, sales, and

purchases. Managing minor computer issues when necessary, creating word documents, setting

up calendar in Outlook, along with a variety of other office procedures.

IT Solutions Human Resource Support

Coretek Services, Farmington Hills, MI

01/2010 - 4/2012

IT Solutions Human Resource Support

Processing payroll using ADP semi-monthly for this company of 100+ multi-state salaried, W-2,

&1099 employees; Setup of BCBS, Blue Care Network, optical and dental benefits, 401k and FSA

administration, PTO, Processing of benefit enrollment, renewal and changes. Active participation

in enrollment of on boarding new employees, assisted in processing all documents and setup in

time tracking, payroll, and accounting software; assisted in new hire orientation and benefits

questions and answers when needed. Employee handbook updates, processing, tracking and

updating all facets of payroll online as well as running manual payroll when necessary. Pulling

resumes and tracking offers made. Managing time tracking system (Spring Ahead), manage all

jobs, tasks and employee time within the program, including virtual login and assisting employees,

syncing with accounting system; AR/AP, pulling reports into Excel spreadsheets and creating pivot

tables for ease of use, processing and reconciling credit cards; Tracking jobs for sales team and

project managers through billing for quarterly sales & commissions. Ordering product & making

general office purchases using PO's and credit cards; Billing clients, on a weekly, monthly, and per

job basis, paying bills, researching credit card purchases, credits and payments and managing

day to day business.

E H and Associates, Wixom, MI

6/2008 - 12/2010 Assistant Office Manager

Enter, update and manage sales team using Access database Managing income using

QuickBooks for deposits and Excel for calculating and breakdown of income and calculating

commissions Compiling sales information, processing breakdown and managing commissions to

each sales person Tracking sales processing commissions, mailing sales literature to potential

clients Manage office, answer phones, update and create layout of marketing materials; update

website, and assist sales associates by mailing out materials

DL Home Services, Inc., Walled Lake, MI

04/2004 - 04/2009 Office Manager

Set up office; manage handyman service from inception using QuickBooks 2004 Upgrading

system and QuickBooks software from 2004 through 2009 Promotion, brochure design and

layout, AP/AR & collections banking, reconciling accounts, data entry and managing employees

Service Merchandise, Novi, MI

06/1995 - 09/1997 Customer Service Supervisor

Manage the customer service department, Promotion of sales, display organization of retail end

caps, and sale of merchandise. Balance total sales reports, data entry, merchandise/inventory

control, yearly inventory counts. Resolve customer related issues, scheduling and staff rotation,

and evaluations

EDUCATION

Associates Degree

Major: Business

Baker College, MI

Associates Degree

Major: Web Design/Marketing

Baker College, MI

SKILLS AND ABILITIES

Time tracking programs - Spring Ahead, Time Tracker Software - QuickBooks 2004-2012 Pro,

Premier, Enterprise Microsoft office 2003 - 2010 - Excel, Access, Word, PowerPoint, Publisher,

Outlook, Sales Force and SharePoint Typing speed 60-80 wpm Cash handling, credit card

transactions, wire transfers

Multi line phone systems - VoIP, Switchvox (online switchboard)

HONORS AND ACTIVITIES

Volunteer in several ministries. Front Door Ministry - Greeting visitors coming into the church for

fellowship and special productions Women's Ministry - Creating brochures, advertisements,

handouts, and website links Media Ministry - Working with a crew to tape video specials for

Franklin Road Christian School, taping sermons for the pastors, specials for music ministry and

various Easter and Christmas productions. Working behind the camera or with media software to

create final product



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