901-***-**** • acfxce@r.postjobfree.com

Rick Finger

Objective

To excel in a Service Management environment using my technical knowledge, professional, and interpersonal

skills.

Experience

*/** – Present

ServiceMaster Memphis, TN

IT Technical Specialist II

Tier 3 Hardware & Software Support for 12,000+ Users

IT Support for Corporate Office and Area Directors

Worked with Remedy Ticketing System

Salesforce, Listen 360, BFC, and FranConnect Escalation Specialist

Worked via Phone and VPN solving end user issues

Managed all AV software for Franchisees such as Norton, Trend M icro, and

K aspersky

Updated, Managed, and Repaired iPhones, IPads, Blackberry, and Android

devices for all franchisees

9/12-6/13

Lenny’s Franchise Systems Memphis, TN

I T Technical Analyst

24/7 Support of POS Systems for 150+ Franchisees

Desktop and Software Support for Corporate Office and Area Directors

Maintain and Improve Network Infrastructure

Replication and Database Development

Updated, Managed, and Repaired iPhones, IPads, Blackberry, and Android

devices for all Franchisees and Corporate Users

Created and maintained Security Badges for all franchisees and well as

Corporate Users

Project Management including ISP and NEC M igration

7/07-9/12

Best Buy USA

Geek Squad Sales Manager

Responsible to oversee services fulfillment.

Worked with Customers on break fix and software issues on their own personal

PCs

Updated, Managed, and Repaired iPhones, IPads, Blackberry, and Android

devices for Customers

Worked with Small Business Clients expanding networks, creating networks,

v irus removal, and hardware repair

Responsible for hir ing, monthly and yearly reviews of Employees

Opened, staffed and t rained 3 new store openings

Developed regional wide selling strategy and t raining based on individual

department and personal style

Education

2005

ITT Technical Institute – Associates In Computer Memphis, TN

Networking Sytems

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