DAVID M. BELL

***** ****** **

Canyon Country, CA 91351

www.linkedin.com/in/davidbell17/

acfxb0@r.postjobfree.com 661-***-****

COLLABORATIVE, ANALYTICAL IT MANAGER

Build and lead teams by setting clear direction and achievable goals.

Control cost. Meet and exceed end-user expectations.

ITIL Implementation Technical Support Hardware Lifecycle Management

IT Outsourcing P&L Management Budget Preparation Disaster Recovery

Extensive experience managing and delivering IT customer service. Set goals to empower team performance based on SMART

process: specific, measurable, achievable, results-oriented, and time-bound. Strong expertise in administration, outsourcing

engagements, project management, total quality management, SDLC, and ISO9000 practices. Effectively manage client

relationships and develop engineering staff. Demonstrated success developing and implementing continuous improvement plans

and service desk operations for increased productivity. Develop and motivate staff as mentor and role model. Understanding

HIPPA and SOX guidelines. Understanding of HRIS / Accounting PeopleSoft applications. Familiar with LEED program.

PROFESSIONAL EXPERIENCE

SIDLEY AUSTIN LLP, Los Angeles, CA 2002 – 2014

Regional IT Manager

Managed daily operations of office IT help desk, desktop support and WAN/LAN network infrastructure environment in Los

Angeles, San Francisco, Palo Alto, and Seattle offices. Coordinated all AV/VTC setups in conference rooms. Managed

relationship between local office and all IT-related vendors, and managed the contract negotiations. Performed employee

performance reviews and monitored customer surveys. Provided direction to staff of 8 in Los Angeles, 1 in Palo Alto, and 2 in

San Francisco, on service expectations and projects. Assisted the Security teams in Cyber attacks and hacking attempts.

• Responsible for all recruiting activities for assigned staff, including recruiting and selecting, assigning and prioritizing work

activities, performance management, compensation management, developing employee skills and abilities, providing career

guidance, and supporting company policies and processes.

• Coordinated successful roll out of Xerox MFD units to all three West Coast offices. Reduced overall footprint of stand

alone printers by one third.

• Managed relationship of AV/VTC vendors, Spinitar, Lutron, and CISCO, installing Lutron lighting and Cisco Tandberg AV

equipment during successful build out of AV environment in West Coast offices.

• Directed infrastructure design of build outs of 2 floors in Los Angeles office, 2 floors in San Francisco office and Palo Alto

office relocations, completing upgrade 2 weeks earlier than expected.

• Coordinated installation of BICSI standard CAT6 cable on all build out floors and completed upgrade of data center

environment with BICSI standard CAT6 cable, reducing risk of data loss.

• Set up inventory control standards in 3 West Coast offices and increased end-of-life equipment disposal 25% and reduced

loss of inventory 98%.

• Conducted successful installation of security systems close circuit IP cameras and access management systems in West

Coast offices.

• Coordinated the upgrade project of the wireless network in the local West Coast offices.

• Implemented security measures to be in compliance with HIPPA and SOX guidelines to restrict users from having access to

documents stored in the DMS (iManage Document Management System) and files stored on file servers.

• Coordinated all security activities between the local security teams and our Firm Security teams.

• Performed contract reviews with vendors and established SLA’s.

• Acted as mentor and resource for technical services personnel by setting example of appropriate behavior, work habits, and

attitudes towards coworkers and management, increasing improved team work and customer satisfaction results.

DAVID M. BELL PAGE TWO

acfxb0@r.postjobfree.com

CB RICHARD ELLIS, Torrance, CA 1999 – 2001

Regional Manager, Information Technology Field Technical Support

Managed field technical support group for WAN/LAN Server environment and desktop hardware and software support for

Southwest region, including Southern California and Phoenix. Managed disaster efforts for region. Performed interview of

recruits and recruited personnel. Wrote procedures for rollouts of PCs and server upgrades. Managed group of DBA’s on

software applications for the Real Estate mapping departments.

• Responsible for all recruiting activities for assigned staff, including recruiting and selecting, assigning and prioritizing work

activities, performance management, compensation management, developing employee skills and abilities, providing career

guidance, and supporting company policies and processes.

• Worked with disaster recovery vendors, establishing disaster recovery actions to hot backup site.

• Managed a staff of 22 network and desktop support engineers and assisted in hands-on support of Novell and Microsoft

environment, reducing need to increase staff headcount.

• Empowered staff to achieve goals by preparing performance evaluations and providing coaching and mentoring.

• Reduced costs 20% by establishing aggressive guidelines for installation of software on server platforms, Novell and

Microsoft, improving user satisfaction 25%.

• Set up training schedules for support engineers, assisting them in achieving certifications and monitoring career paths.

• Directed office expansion and relocations projects, reducing contractor costs 35%.

• Managed data center infrastructure upgrade projects at main data center and remote offices in region, reducing network data

loss and increasing user satisfaction.

• Improved user satisfaction 10% by negotiating relationship of IT department and users in field offices.

• Coordinated upgrades to HR and Accounting PeopleSoft application to Southwest Regional offices.

ADDITIONAL EXPERIENCE

ENTEX INFORMATION SERVICES, Culver City, CA

Branch Service Manager / Pre Sales Manager (Currently Siemens Business Solutions)

UNISYS CORPORATION, Newport Beach, CA

Client Service Account Representative – Pre Sales Representative

Client Service Manager

Customer Service Engineer Team Leader – Pre Sales Representative

EDUCATION

Computer Technology Degree, Control Data Institute, Los Angeles, CA

ITIL Foundation in Service Management – itSMF EXIN International – (Certification # 60106)

ACCREDITATIONS

ISO9000 (ISO9001 and ISO9002) Internal Auditor

LA City Fire Department CERT Trained

PROFESSIONAL COURSES

Acclivus Sales Negotiating Skills CAN-DO Negotiating Skills

Targeted Selection Interviewing Skills Professional Writing Skills

Financial Management Business Techniques Priority Manager Skills

Microsoft Project Management MS Office Suite – Excel – Word – Visio - Databases

Wireless Networks Remedy / JIRA

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