**** ** **** ****

Kansas City, MO *****

816-***-****

acfxap@r.postjobfree.com

Core Competencies

. Warehouse/ Distribution

. Facility Automation

. Assembly & Manufacturing

. Production Management

History of Experience

Rally House - Lenexa, KS

Distribution Center General Manager

August 2013 to Present

Sports Apparel Distribution

. Manage national distribution center and eCommerce operation.

. Manage 85 employees and 10 supervisors in 60,000 sq ft distribution and

fulfillment facility.

o Distribute to 35 retail stores nationally.

o Manage eCommerce, pick/pack operation.

o Manage customer service call center.

. Overall accountability/responsibility for all aspects of operations.

Including production, facilities, logistics, materials/supplies, health &

safety and staffing.

. Manage the flow of 4 million inbound pieces of product/year.

o Responsible for inbound receiving & processing

o Responsible for quality control

o Responsible for distribution of those 4 million pieces

. Responsible for meeting daily cost, quality and delivery goals.

. HR responsibilities included recruiting, hiring, training, evaluations,

coaching, and counseling.

. Recruited, hired and trained management staff of 10 to run the operation.

. Assisted in growing eCommerce through better customer service and higher

customer retention.

. Established performance monitoring metrics for all aspects of operation.

o Improved quality from 5% to 0.006% error rate

o Increased productivity by 25%

o Improved efficiency to see a 30% labor reduction while seeing an

increase in business.

. Responsible for promoting and maintaining a safe work environment.

. Assisted in developing in-house WMS

. Worked closely with the USPS, UPS and LTL carriers to ensure on time

delivery of product to customers and stores.

. Negotiate with vendors to obtain best possible pricing and service.

Supplies, LTL, UPS, services, etc...

. Responsible for maintenance of 5 fleet delivery vehicles.

. Prepare and distribute daily and weekly service metrics to corporate

management.

. Maintain an accurate daily inventory of over 55K different sku's and over

400K items.

Netflix.com - Kansas City, MO

Distribution Center Manager

March 2004 to August 2013

DVD Distribution

. Manage fulfillment facility that generates over $8 million dollars

annually.

. Manage the daily distribution of DVDs to customers in a 5 state area.

. Overall accountability/responsibility for all aspects of local

operations. Including production, facilities, computer systems,

logistics, materials, health & safety and staffing.

. Manage 25-30 employees in high production, distribution and fulfillment

facility.

. Responsible for meeting daily cost, quality and delivery goals.

. HR responsibilities included recruiting, hiring, training, evaluations,

coaching, and counseling.

. Performed daily maintenance & repairs on postal sorting & automation

equipment.

o high speed postal sorters

o high speed pneumatic envelope inserters

o high speed pneumatic mail de-packaging and optical inspection

machine

. Average daily shipment volume of 30,000 DVD's.

. Responsible for promoting and maintaining a safe work environment.

. Motivate employees to maintain high hourly production and quality numbers

while maintaining low scrap percentages.

. Worked closely with the USPS to ensure timely delivery of DVDs to

customers.

. Responsible for maintenance of fleet vehicles.

. Prepare and distribute daily and weekly service metrics to regional

management.

. Manage shuttle drops to 3 different locations, twice a day.

. Maintain an accurate daily inventory of over 1.5 million DVDs.

. Assist in opening new locations and training new managers.

. Assist in training new regional managers and assist managing regional

operations.

. Provide coverage at other locations during management change.

. Member of technical support team. Provide technical support to all

locations for automation and sorting equipment.

. Extensive work with pneumatic and electrical equipment.

Green Lantern - Salina, KS & Liberty, MO

Operations Manager

September 2002 to March 2004

Automotive Detail and Carwash Facility

. Assist in planning and development of new facilities and expansion into

new markets.

. Responsible for daily operation of location.

. Managed the exterior and interior car detailing process.

. Managed a workforce of 40 employees.

. Ensure that employees meet all quality and service levels.

. Maintain high level of customer service and speed of service.

. Conduct maintenance & PM inspections and repairs of all equipment

(hydraulic, pneumatic, and electrical systems).

. Extensive work with hydraulic, pneumatic and electrical systems.

. HR duties include recruiting, hiring, training, payroll, and employee

evaluations.

. Conduct daily accounting and cash auditing.

. Conduct daily and weekly inventories.

. Responsible for all employee work and maintenance schedules.

. Maintain water reclamation and water recycling equipment.

Washington Inventory Service - Mission, KS

Kansas City Area Manager

August 1999 - June 2002

Inventory and Auditing

. Serviced retailers such as Target, Home Depot, Lowes, Wal-Mart, Gap,

Albertsons, Walgreens, Dollar General, Toys-R-Us, Old Navy, Office Depot,

Kmart, & Sears.

. Responsible for overall performance and operations of the Kansas City

Hub.

. Managed up to 150 employees at multiple sites, daily.

. Conducted verification of all auditing and inventory processes completed

by employees.

. Established profit plans for Area and District levels and exceeded those

planned goals.

. HR duties included recruiting, hiring, training, and payroll for up to

150 employees.

. Assisted in recruiting employees for all offices in a six-state district.

. AR/AP duties for local office.

. Generated annual sales of $2.6 million through customer retention and new

sales.

. Increased sales each year in large part due to increased performance and

productivity.

. Managed multiple sites daily in a 3 state area.

. Responsible for all job schedules in local office; more than 1,000

annually.

. Responsible for maintenance of van fleet.

. Maintained high standards of safety in office.

. Established and maintained budgets for local and district levels.

. Traveled up to 75% during employment.

Overhead Door of Kansas City - North Kansas City, MO

Commercial & Residential Service Manager

July 1995 to August 1999

Garage Door and Entry Door Service and Sales

. Managed & supervised 20 union service technicians and 4 office staff

performing service & installations for up to 200 customers per day.

. Responsible for all service operations including employee & job

scheduling, dispatching, customer phone support and parts ordering.

. Managed metal fabrication department.

. Managed residential service department.

. Assisted in start-up of the locksmith department.

. Managed the locksmith department.

. Scheduled and dispatched up to 200 service calls per day.

. Responsible for AR/AP for my managed departments.

. Assisted in preparing reports and documents instrumental in union

contract negotiations.

. HR duties included interviewing, training, & evaluations.

. Responsible for all levels of customer service and development of client

relationships.

. Coordinated maintenance of service vehicles with fleet manager.

. Managed high volume call center for sales and service calls.

. Maintained high standard of safety culture.

Education

University of Central Missouri (UCM) - Warrensburg, MO

Bachelor of Science - German

Minor - Management

Private Pilot License 1990

Links

LinkedIn Profile www.linkedin.com/pub/chris-albert/11/6b1/692

Rally House http://www.rallyhouse.com/

Netflix.com http://www.netflix.com/

Green Lantern Car Wash http://www.greenlanterncarwash.com/

Washington Inventory Service http://www.wisintl.com/

Overhead Door of Kansas City http://www.ohdkc.com/

University of Central Missouri http://www.ucmo.edu/

Contact this candidate