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Customer Service Manager

Location:
Miami, FL
Posted:
September 15, 2014

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Resume:

REBECCA G. NASH

*** ** * ******

th

#****

Miami, Fl

33130

954-***-****

acfx9u@r.postjobfree.com

Seeking a position utilizing the following experiences and strengths:

Managed all aspects of business for fast paced retail corporation with a focus on

achieving sales goals, offering excellent customer service, training and development,

operations, and implementing visual and merchandising standards.

Strong team-building and interpersonal skills; ability to work effectively with individuals

on all levels.

CAREER EXPERIENCE

7 For All Mankind

District Manager September 2011-August 2014

Successfully managed a $25 million district with a commitment towards building

customer loyalty, expanding customer base while building incremental volume,

operational excellence and training, developing and retaining top talent.

Facilitated the opening of 6 New Stores; including recruiting and hiring, operational

training and daily store functions throughout the East Coast.

Maintained strong focus on succession planning to mentor and develop top talent to

ensure internal growth opportunitites.

Analyzed brand performance and provided feedback, guidance, training and motivation

in order to impact results.

Assisted in the training and tailoring of new systems such as Cyber Shift, Taleo and

company Standard Operating Procedures.

Responsible for annual VF Audits as well as providing the stores with solutions to

increase productivity based on audit results.

Created and led company Clientele Program. Ensured brand achieved a 20% return on

client repeat dollars generated from the client program.

In depth analysis of inventory sales and employee performance.

Responsible for achieving a growth in 4-wall contribution.

Assistant Store Manager – Aventura, Florida & Soho, NYC August 2008

Store Manager – Flatiron, NYC September 2009-September 2011

Led the store team and served as the expert on company culture, store operations, policies

and procedures, management and exceptional sales and service skills.

Responsible for recruiting staff to meet the availability needs of the business and retained

talent that contributed to the growth of the retail business/division. Developed team and

formulated succession plans to maximize the opportunity for internal promotions.

● Ensured Loss Prevention policies and procedures are followed. Responsible for

overseeing financial/sales audits and inventories to protect the store from internal and

external shortage

● Managed controllable expenses to company guidelines and ensured overall profitability

targets were met or exceeded.

● Managed payroll and store scheduling within established guidelines to ensure proper

coverage based on business needs.

Abercrombie & Fitch

Store Manager - Florida January 2006-May 2008

Directed a management team inclusive of four full-time assistant managers in addition to

50 part-time employees.

● Responsible for overseeing the success of the business by continually analyzing the

environment and key business indicators to identify problems, concerns, and

opportunities for improvement.

● Focused on and achieved strong loss prevention awareness; reduced shrinkage by 20% in

compliance with all inventory control measures and policies.

EDUCATION

University of Florida - Gainesville, Fl. Graduated Dec. 2006

College of Journalism and Communications

Bachelor of Science, Public Relations

Relevant Course of studies:

● Public Relations: Research, Strategy, Writing, International Public Relations,

● Visual Communications and Campaigns

● Journalism: Reporting

● Public Speaking and Interpersonal Communication

Organizations:

Florida Public Relations Association and Public Relations Student Society of

America - University of Florida Chapter

Computer Skills:

Proficient in Microsoft Word, Microsoft Works, Publisher, InDesign, PowerPoint and Excel.

References available upon request.



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