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Trevor Tupper, PMP oint, i*,

Project Manager Windch

ill

Certifications: Global

*** ****** *** ******

Morrisville, NC 27560 dge

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acfx8z@r.postjobfree.com P

Networ

Professional Summary k

Analyst

Highly skilled Project Manager with more than and

16 years experience working in cross-functional Data

environments across global teams. Experienced Commu

liaison between customer technical support with nication

achievements of ensuring excellence of service Engine

and driving improvement s to process with er

customer interaction. Exceptional written and CompTIA Network+

oral communication skills. Hands-on experience Project Management Professional

leading and assisting problem and project (2008)

management. Proven leader with ability to LSS Yellow Belt

coordinate multiple teams and client efforts to

ensure success and client satisfaction. Professional Experience

Cost Project Manger

• Manageme April 2012 –

Customer

nt August 2014

Single

Lenovo, Morrisville NC

Point of

• • Communicate product transition data to

Contact PMP

• Advanced Certified internal customers

• • Analyze industry trends to drive

MS Excel Critical

skills Thinking improvements through cost

• Customer • Work as a cross-functional team member

Escalation representing product cost

• Create schedules for dependencies in

Technical Skills / Certifications

cost budget creation

Network / Operating Systems Cisco • Ensure excellence is met within this

and Nortel Networking equipment, Windows, schedule

Linux, DOS • Create budgets for products in concept

Applications: MS phase through plan exit

Excel, • Lead activities aimed at driving strategic

MS cost initiatives post-product launch

Word, • Analyze product costs month-to-month

MS to ensure expected increases and

PowerP decreases are realized

oint,

MS Planning Project Manager

Outloo May 2008 –

k, MS April 2012

Lenovo, Morrisville NC Technical Support Engineer

• Core Team Member of the Product May 2000 –

May 2006

Offering Delivery Team (ODT)

Nortel Networks, Durham NC

• Coordinate PCRs and ensure their

• Day-to-day first/second level support for

execution

Nortel corporate infrastructure

• Owner of the Product’s Plan of Record

• Resolved customer technical issues via

(POR), configurations and configuration

phone support, remote troubleshooting,

rules

and proactive network monitoring

• Manage consistency among PORs,

• Managed customer escalations

Announcement Letters and downstream

groups

Engineer II

• Manage Product announcement process

May 1997 –

and release per the Smart Launch

May 2000

Timeline

MCI, Cary NC

• Coordinate product Concept Kick-off,

• Proactively monitored, ticketed, and

following IOD process

resolved alarms on optical backbone

• Monitor new technologies appropriate

equipment

for ThinkPad notebooks and recommend

• Responsible for reporting, ticketing

technology intercepts

troubleshooting, and resolving hardware

• Assist ODT Leader in conducting

problems

weekly ODT call

Education

Service Quality and Metrics, Special Projects

May 2006 –

State University of New York, Institute of

May 2008

Technology at Utica/Rome

Nortel Networks, Durham NC

Bachelor of Science in Electrical Engineering

• Service Quality and Metrics Prime

Technology

coordinating technical issues and

Minor in Mathematics

customer needs

Graduated May 1997

• Single point of contact between

Deans List: 3 Semesters of 4

customer and operations

• Participated in projects involving

State University of New York, College of

business development and improvement

Technology at Canton

of processes.

Associates in Applied Science in Electrical

• Produce daily service reviews, Root Engineering Technology

Cause Analysis (RCAs), and ad-hoc Graduated May 1995

projects Deans List: 3 Semesters of 4

• Ensure operational SLAs were met via

metric reporting and performance

analysis Personal Interests

• Identified network trends and process

deviations, provided corrective actions • Leader of Girl Scout Troop 362

• Received and acted on customer and November

internal escalations 2013 – Present

• Provided customer satisfaction and gap • Financial Board member of Alston

analysis to customer and internal Ridge Elementary PTA July

personnel 2014 – Present

• Comic books and sequential art fan

• Microbrew enthusiast

Contact this candidate