Concepcion Gutierrez

Bilingual Fluent Spanish

**** ******* ***

San Diego, Ca 92103

(619) 606-4824Mobil

acfwxr@r.postjobfree.com

Summary

Experience all in aspects of Management, Administration and Training Implementation of

strategic and tactical plans that ensure company growth, accountability for billing, credit and

collections process, ability to manage multiple assignments efficiently while meeting schedule

deadlines, succeeded in streamlining existing operations.

Experience

Eco Tint and Shade Inc. 12/2013-Present

Office Manager San Diego, CA

• Office Operations, accounts receivable, accounts payable, billing, construction,

accounting, set and monitor goals and deadlines, coach and develop staff. Manage daily

activities of the department to ensure compliance with all applicable policies, procedures,

and regulations. Ensure that established department, and client goals are met and

exceeded.

• Manage resolution of all invoicing problems.

• Review accounts receivable aging and provide weekly, monthly and annual status reports

• Develop and implementing policies and procedures with proper controls to bill

customers, process payments, minimize bad debt, improve cash flow and manage the

overall health of the company’s receivables.

• Manage or personally resolve all customer-specific billing requirements to ensure timely

delivery of accurate invoices

• Ensure accounts are properly set up in the system for results in accurate billing

• Work closely with Sales, Operations, Finance, and other internal teams to resolve

individual and systematic processing problems. This role utilizes project management

skills in coordination with organizational and relational abilities to promote excellence in

teamwork and service

Rick Rivera’s Tinting 8/2009-12/2013

Manager, Training Supervisor Chino, CA

• Manage, direct accounts receivable, set and monitor goals and deadlines, train, coach and

develop staff. Manage daily activities of the department to ensure compliance with all

applicable policies, procedures, and laws and regulations. Ensure that established

department, corporate, and client goals are met and exceeded.

• Manage resolution of all invoicing problems

• Review accounts receivable aging and provide weekly, monthly and annual status reports

Develop and implementing policies and procedures with proper controls to bill

•

customers, process payments, minimize bad debt, improve cash flow and manage the

overall health of the company’s receivables

Manage or personally resolve all customer-specific billing requirements to ensure timely

•

delivery of accurate invoices

Ensure accounts are properly set up in the systemfor results in accurate billing

•

• Work closely with Sales, Operations, Finance, and other internal teams to resolve

individual and systematic processing problems. This role utilizes project management

skills in coordination with organizational and relational abilities to promote excellence in

teamwork and service

City Of San Diego 2/1994-5/2009

Center Director, Certified Instructor San Diego, CA

• Center Director, daily cash deposits, weekly inspection of facility, responding to customer

inquiries, making recommendations to customers, and providing exceptional customer

service in a professional manner at all times, good problem-solving skills, the ability to

make good decisions independently, attention to detail, and overall strong customer

service skills.

• Managing daily calendar, composing memos, generating reports, researching and creating

presentations and overseeing other projects as needed.

• Recruit, qualify, interview and place candidates in needed positions.

• Teaching students and adults in various levels from beginning to advance, specializing in

detail work.

Chase Manhattan, JPMorganChase 2005-2006

Bilingual Credit Specialist San Diego, Ca

• Assisted potential customers in determining financial needs and recommended

appropriate credit solutions.

• Interviewed loan applicants, and set processed files for approvals.

• Analyzed risk potential, made lending judgments on home mortgages and equity lines of

credit.

• Answered customer inquiries about approvals and denials, promoted and recommended

products and services.

• Responding to customer inquiries, making recommendations to customers, and providing

exceptional customer service in a professional manner at all times, good problem-solving

skills, the ability to make good decisions independently, attention to detail, and overall

strong customer service skills.

• Managing daily calendar, composing memos, generating reports, researching and creating

presentations and overseeing other projects as needed.

Sallie Mae, Arrow Financial Services 2002-2005

Customer Credit Service Manager/Training Supervisor, San Diego, CA

• Managing daily calendar, composing memos, generating reports, researching and creating

presentations and overseeing other projects as needed.

Training and overseeing account receivable staff, set and monitor goals and deadlines,

•

coach and develop staff for assigned groups, as well as the improvement and motivation

of the employees. Mentoring to provide guidance to reinforce strengths and eliminates

weakness or problems identified in job performance.

• Responding to customer inquiries, making recommendations to customers, and providing

exceptional customer service in a professional manner at all times, good problem-solving

skills, the ability to make good decisions independently, attention to detail, and overall

strong customer service skills.

• Develop and implementing policies and procedures with proper controls to bill

customers, process payments, minimize bad debt, improve cash flow and manage the

overall health of the company’s receivables

• Managing and directing the daily activities of the department to ensure compliance with

all applicable policies, procedures, and laws and regulations.Ensure that established

department, corporate, and client goals are met and exceeded.

• Evaluated systems skills to include: time management, utilization and documentation of

proper disposition and windows. Conducting daily updates on status of account for each

A/R, support open communications and evaluated the employees by performance

appraisals, coaching and mentoring.

Pacific Coast Collections 2002-1998

Manager, Account Representative San Diego, CA

• Manage, direct accounts receivable staff, set and monitor goals and deadlines, train,

coach and develop staff. Manage daily activities of the department to ensure compliance

with all applicable policies, procedures, and laws and regulations.Ensure that established

department, corporate, and client goals are met and exceeded.

• Manage resolution of all invoicing problems

• Review accounts Receivable aging and provide weekly, monthly and annual status

reports

• Develop and implementing policies and procedures with proper controls to bill

customers, process payments, minimize bad debt, improve cash flow and manage the

overall health of the company’s receivables

• Manage or personally resolve all customer-specific billing requirements to ensure timely

delivery of accurate invoices

• Ensure accounts are properly set up in the systemfor results in accurate billing

• Work closely with Sales, Operations, Finance, and other internal teams to resolve

individual and systematic processing problems. This role utilizes project management

skills in coordination with organizational and relational abilities to promote excellence in

teamwork and service

Skills

Computer knowledge: Microsoft Windows, Vista, Outlook, Quickbooks, ACT, Word, Publisher,

Doc, Excel, Power Point, One Note,

Basic office skills: Type, fax, copy, multi-line phones, filing, electronic mail service.

Public Relations, Leadership Ability, Strong Organization skills. Willingness to

participate in training if needed. Self-motivated

Letters of Recommendation available upon request.

Contact this candidate