Michelle Y. Posey

*** **** ***. ***# ***

Long Beach, CA 90813

562-***-****

PROFESSIONAL PROFILE:

Over ten years of strong call center, collection, mortgage

banking, customer service and medical billing experience. I offer

many proven abilities that I believe qualify me to be a

significant asset to any company. I have the ability to deal

agreeably, tactfully and courteously with others while smoothly

minimizing staff and customer conflicts. Dedication to and solid

knowledge of the customer service including related

documentation, processes, laws, rules and requirements. Highly

dependable, motivated and very detailed oriented.

EMPLOYMENT EXPERIENCE:

08/12-03/14 Morgan Drexen

Collection Analyst

Duties: Providing excellent customer service to

clients for the Attorneys, collecting

Payments, scheduling clients appoint using MDIS

system & update clients

Information.

10/11-04/12 Aero Mobility

Medical Biller/Collections

Duties: Knowledge and understanding of PPO's, HMO's, Medi-

cal, Medicare, Workers

Comp, Private Pay covered or non covered.

Knowledge of eob's authorization, eligibility

ETC. Worked eob's daily to determine that the

transaction billed is paid in full,Worked

Claims, denial & Aging report to determine the

appropriate follow up is taken, follow up

On collection and documentation. Send clean claim

forms manualy or electronically in a

Timely manner.

3/10-6/10 Physician RX Management

Medical Biller

Duties: Preparing HCFA forms for insurance companies to be mailed

out for paying of services for workman's compensation claims.

Calling insurance companies regarding delayed payments.

6/06-11/08 New Century Mortgage Corporation /Carrington Mortgage

Services

Loan Counselor III

Duties: Protecting and receiving organizations assets by

monitoring and collecting on delinquent accounts. Handling

inbound and outbound phone collections on all delinquent accounts

including foreclosure loans. Assist customers whose loans are in

serious default with repayment plans and other loan

modifications. Default screening for high risk referrals. Assist

with training new hires in the department.

01/05-04/06 UCLA Medical Center

Administrative Assistant II/Insurance

Authorizations Coordinator

Duties: Verify insurance, checking and making sure patients have

authorizations if they had HMO

insurance, requesting authorizations and

preparing the paperwork for office visit.

02/01-01/05 Option One Mortgage

Master Collection Specialist

Duties: Protecting and receiving organizations assets by

monitoring and collecting on delinquent

accounts that range from 30-90 days pass due.

08/98-02/01 Kelley Services/GE Capital Mortgage

Collector/Loan Counselor

Duties: Protecting and receiving organizations assets by

monitoring and collecting on delinquent

accounts. Inbound and outbound phone

collections on mortgages that ranged from 1-2 months due.

EDUCATION: Kaplan College 1/09 - 11/09

Medical billing an insurance coding.

REFERENCES: AVAILABLE UPON REQUEST

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